20 years ago, I had the privilege of attending a Traditions course as a brand-new college program CM in WDW. Of all the things we were taught in that course, there is one message that stood out above and beyond everything else: If you're a CM, and you get into a fight on property, you will be fired. It does not matter if your on/off the clock, in/out of costume, first punch thrower, or just defending yourself, IN A FIGHT ON PROPERTY = YOU WILL BE FIRED.
The CM's simply cannot get involved, the best they can do is call for help. They did.
Help, in the form of Disney Security (in significant numbers to intervene), arrived and engaged within 2 minutes of the first physical assault. I have no problem with that, and I think those of you who are criticizing the response time are being unreasonable and unrealistic. Yes, it feels like a long time, but you have to get enough manpower...excuse me, lost my PC for a moment....HUmanpower staged and coordinated to overwhelm the chaos and restore order.
However, Disney Security, in today's highly charged atmosphere (this situation is highly charged in numerous ways), cannot just go crazy, and must (and do) show tremendous restraint. Someone earlier said they were sure 95% of us would be ok with a tasering, and they're probably right about that...but that other 5% would shout so shrilly as to cause huge headaches too. A few others have also pointed out, CORRECTLY, that there are massive legal problems associated with any action Disney Security would take too. And sorry to all the wannabe trial lawyers in this thread, but you can't successfully accuse Disney of a failure to act when the laws and court rulings in CA have so limited their ability to act. It's simply doesn't cut both way unless they did absolutely nothing...and that's not what happened here.
There's no good solution here. What ended up happening is about as good as it gets. You don't like it? Fine. If you live in CA, then find some politicians who will change the laws to something you like. It is what it is.