Chip Chipperson
Well-Known Member
All my substitutes have been appropriate for what I ordered (except Hawaiian rolls when I ordered Haiwaiian BUNS). Sounds like the staff at your local store(s) need more training or maybe to be replaced, if they simply just don't care enough to understand that a sugared sub isn't appropriate for an order of a sugar-free item.
I think it's going to vary from store to store and maybe even from shopper to shopper within a store. I've had my local grocery store call me about substitutions and ask if they could substitute whole wheat bread for the gluten free bread that was out of stock. Twice. What would make anyone think that's a good suggestion??? At least they asked first, but its like saying, "We're out of the sugar free candy you ordered but we have plenty of Snickers bars." But then other orders at the same store went off without a hitch - even if something was out of stock the substitution option made sense.