Changes to table service dining cancellation policy - credit card requirement expands

DonaldDoleWhip

Well-Known Member
there was wish trip kid that just narrowly made the Disney Dream this weekend in port canaveral... if he had missed it, they would have lost the funds..


just sayin.
That's different, because a cruise is something that requires pre-payment. A better comparison would be the wish kid family being charged $40 in addition to what they paid for the trip.

Also, I'm sure that if cancellation for a trip was necessary and medically excused (and the necessary travel insurance was purchased), they wouldn't lose the money. There's clearly no similar infrastructure set up for handling restaurant cancellations at the last minute.
 

NewfieFan

Well-Known Member
The problem doesn't tend to be people who cancel reservations - as others have pointed out, there are nearly-always guests who hope to score a table without a reservation, so a cancelled table will get replaced far more often than not.

The problem really lies with people WHO DON'T CANCEL AT ALL, they just don't show up, period.

Were this my call, I'd say, you could cancel up to 2 seconds and not get charged, but people who just don't show up get hit with a $50 PP penalty. It ought to be a significant penalty because there may be one less seating at the end of the night because of their inability to exercise common courtesy...

And sure there will be exceptions. I'm sure someone whose grandma just had a heart attack will not be thinking about canceling reservations. But then again, if you made the reservations, you knew a penalty would be coming, and maybe you would think about canceling. :shrug:

Maybe some enterprising young pup could create a "I'm canceling my ADR app for smartphones. I mean heck, there's now an "I'm being arrested" app for people involved in the Occupy Wall Street protests (not making a judgment one way or the other about the protests, just talking about the app). You type in your emergency contact numbers in advance (family, lawyer, friends, media, whoever) and choose the text. If you get arrested, holding the app "button" down for 2 seconds sends that text to all the pre-planned contacts. A "cancel my ADR" app could allow you to type in the restaurant name, your ADR time and your confirmation number, and if you need to cancel, press the button down and a robocall is sent to WDW-DINE with a robocall message like "Hello, this is a Cancel My Reservation message from {your name}, who needs to cancel a reservation for {restaurant name} today at {time}. Original confirmation number is {number}. Thank you." If you had something like that, the way smart phones are breeding like bunnies :) the only people who wouldn't cancel an ADR are people who just don't care, or are dead.

An app is not a bad idea...

My point is simply that Disney isn't rewarding good behavior, they're punishing bad behavior and those impacted by freak circumstances. Yes, it motivates a certain course of action among patrons, but the means of how it's accomplished is quite different.

I agree with the previous posters who said the window should be shorter than 24 hours before you're fined. After all, the double bookers will learn to play by the new rules and cancel just before they would be fined. They'll still have somewhere to eat and avoid paying extra. However, it's still unfair to the people who aren't trying to do anything wrong. A 6 hour window is much more sensible IMO, and it still gives Disney time to fill the tables that would be impacted.

I would totally be ok with a 6hr window! Sure stuff could still come up within those 6hr but that's life. Generally if the weather is threatening, grandma is getting tired, or the kids are feeling sick... you're going to know about it 6hrs out! That's a much more reasonable cancelation window!

I haven't heard many posters mention this but this may affect how I book restaurants in the future (and no, I'm not talking about double booking). I will be hesitant to book some of the restaurants in the future b/c of this new policy... and I sure as heck won't be booking as many of them in one vacation. I don't get the DDP (I use TIW) so I don't "need" to book, I just book what I like, what fits into our schedule, etc. I can see me reducing the number of TS we do during a vacation. Disney may lose money from me... if I book a restaurant I generally show up for my meal... but if I don't have it booked in the first place... well, they lost that money!

Will this change anybody else's choices for their future trips?
 

wdw71fan

Well-Known Member
That's different, because a cruise is something that requires pre-payment. A better comparison would be the wish kid family being charged $40 in addition to what they paid for the trip.

Also, I'm sure that if cancellation for a trip was necessary and medically excused (and the necessary travel insurance was purchased), they wouldn't lose the money. There's clearly no similar infrastructure set up for handling restaurant cancellations at the last minute.

nope...no excuse will get the money back without trip insurance (which you mentioned above).. but, keep in mind, that travel insurance is not underwritten by disney, it's a third party even if disney sells it to you.. it can take anywhere from 30 days to a year to collect...

With the cruise line, it doesn't matter the excuse.. trust me, I follow the cruise line very closer.. It doesn't matter if there is an earthquake and your home falls into the ocean... If you don't show up, you lose the money.. There were several families that went through this with the flooding in the northeast this year..

And yes, it's different because of pre-paying, but they aren't charging you the 40$ if you show up and spend the 80-100$ (rough estimate) on the meal.. they only charge you the 40$... your arguement implies that they would charge you the cost of the meal plus 40, which isn't the case.
 

RSoxNo1

Well-Known Member
The point of this credit card requirement and $10 fee is to stop people from abusing the system. The problem is, the people that are abusing this system are the ones most familiar with it and will therefore not be penalized by this fee. It's the people that are ignorant of this policy (the majority) that will get hit with this.
 

DonaldDoleWhip

Well-Known Member
nope...no excuse will get the money back without trip insurance (which you mentioned above).. but, keep in mind, that travel insurance is not underwritten by disney, it's a third party even if disney sells it to you.. it can take anywhere from 30 days to a year to collect...

With the cruise line, it doesn't matter the excuse.. trust me, I follow the cruise line very closer.. It doesn't matter if there is an earthquake and your home falls into the ocean... If you don't show up, you lose the money.. There were several families that went through this with the flooding in the northeast this year..

And yes, it's different because of pre-paying, but they aren't charging you the 40$ if you show up and spend the 80-100$ (rough estimate) on the meal.. they only charge you the 40$... your arguement implies that they would charge you the cost of the meal plus 40, which isn't the case.
I disagree with your take on my argument. In the cruise example, everything you paid for the trip is practically a sunk cost, as it's charged whether you go or not. The sunk cost of booking a dining reservation is essentially $0, with the $10 being an extra penalty per person if you need to cancel within 24 hours.

That's why I said at the very beginning of my post that something involving pre-payment is a different entity entirely and shouldn't really be used as comparison (especially something like a cruise, which, as you point out, has very specific policies of handling no-shows which are different from the typical restaurant and hotel industry).

Even if you look at a Disney World package (which requires pre-payment), with the right insurance and reason, you will get money back eventually. If Disney's new policy is to charge $10 per person who can't make it to the dining reservation, there's really no way to get that money back, even if it was for a very good reason.
 

lebeau

Well-Known Member
An app is not a bad idea...



I would totally be ok with a 6hr window! Sure stuff could still come up within those 6hr but that's life. Generally if the weather is threatening, grandma is getting tired, or the kids are feeling sick... you're going to know about it 6hrs out! That's a much more reasonable cancelation window!

I haven't heard many posters mention this but this may affect how I book restaurants in the future (and no, I'm not talking about double booking). I will be hesitant to book some of the restaurants in the future b/c of this new policy... and I sure as heck won't be booking as many of them in one vacation. I don't get the DDP (I use TIW) so I don't "need" to book, I just book what I like, what fits into our schedule, etc. I can see me reducing the number of TS we do during a vacation. Disney may lose money from me... if I book a restaurant I generally show up for my meal... but if I don't have it booked in the first place... well, they lost that money!

Will this change anybody else's choices for their future trips?

Most definitely. I'm going to book less often. Maybe not dramatically, but less. After last time I decided it wasn't worth the risk when traveling with little kids.

I saw a few posters at the Dis boards claiming it was driving them to book multiple smaller reservations so they wouldn't get stuck with fees is some of their friends and family members didn't show up.

I could also see booking for three instead of 4. Surely you wouldn't be turned away showing up with 4. But if push comes to shove, you can save yourself $10 on the fee. (Same idea for couples - book a table for 1 instead of 2.)

Yeah, I do think this will have an effect on the way people book reservations. Just not the intended effect.
 

lebeau

Well-Known Member
The cruise line argument is just silly. It was an extremely flawed comparison to begin with. Missing a cruise isn't remotely like missing a dinner reservation. It's not even apples to oranges. It's apples to orangutans. :hammer:
 

wdw71fan

Well-Known Member
fine.. dismiss the comparison.... thats fine.. And you can also feel free to book fewer dining reservations all you want as well..


I'll be sure to book them in your place, and show up.... And if I don't, I won't cry when I lose 50-70 bucks because something more important happened..

Honestly, the things that would make me miss a ressie that would be 'important' are way more important than money..if i have an emergency, or a sick child.. The last thing I am worried about is some random penalty....

No matter whats happens, ya gotta eat sometime!
 

BroganMc

Well-Known Member
fine.. dismiss the comparison.... thats fine.. And you can also feel free to book fewer dining reservations all you want as well..


I'll be sure to book them in your place, and show up.... And if I don't, I won't cry when I lose 50-70 bucks because something more important happened..

Honestly, the things that would make me miss a ressie that would be 'important' are way more important than money..if i have an emergency, or a sick child.. The last thing I am worried about is some random penalty....

No matter whats happens, ya gotta eat sometime!

I love this logic. So by your reasoning if you have a sick child or some other personal emergency it is perfectly ok with you that Disney makes $50-$70 off your misfortune?

Talk about bass-ackwards customer service. The customers are there to feed the company not the company there to service the customers.
 

DonaldDoleWhip

Well-Known Member
I love this logic. So by your reasoning if you have a sick child or some other personal emergency it is perfectly ok with you that Disney makes $50-$70 off your misfortune?

Talk about bass-ackwards customer service. The customers are there to feed the company not the company there to service the customers.
Agreed. Of course the penalty wouldn't be on the top of my mind in the case of an emergency, but a few hours later it would definitely add insult to injury...literally.
 

wdw71fan

Well-Known Member
My point was that it would take something VERY DAMN IMPORTANT to make me miss a ressie.. and that the money would likely seem insignificant against whatever issue i was facing that preventing from being there..

The logic i am stating is that you have obligated yourself to go to dinner at restaurant XYZ at Whatever-o-clock. You are making a commitment that you are eating there, and that you expect disney to hold space for you. Disney agrees to this, and holds space accordingly for you and your party. If you don't show up, regardless of reason, why is it disney's fault, and why must disney absorb the lost revenue? They have lived up to their side of the commitment by having your table held, staffing the restaurant, preparing foods, and keeping the lights on.. You broke the agreement , not them..

Trust in the fact, that if there was a kitchen fire at Crystal Palace and it wasn't available for your reservation that evening, disney would refund your money 100%, likely find you alternative dining arrangements (like they did recently with coral reef) and possible discount or plus the meal as compensation..

Why shouldn't the host be afforded the same courtesy as the guest?

Perhaps I don't have a problem with this policy because I've never abused the current system, and despise the people that do?

Last, but not least.... At this point... Thems-The-Rules.. If you don't like it, go somewhere else... You won't change the policy, and I don't want you to. It discourages morons from double, triple, or quadruple booking because they can't be adults and make a decision ahead of time.. And it has the added bonus of freeing up space for paying customers that are sick-and-tired of beating their head against a wall when trying to get a spot at a restaurant time-and-time again.
 

BigTxEars

Well-Known Member
As long as I know the details going into the ADR ressie then I am fine with any charges that I might get for missing it. I accept or deny those factors by going or not going into the deal with WDW. I do not see this as a customer service issue at all. Disney is telling me the deal up front, as long as they uphold what they told me I have no beef with them.
 

DonaldDoleWhip

Well-Known Member
The logic i am stating is that you have obligated yourself to go to dinner at restaurant XYZ at Whatever-o-clock. You are making a commitment that you are eating there, and that you expect disney to hold space for you. Disney agrees to this, and holds space accordingly for you and your party. If you don't show up, regardless of reason, why is it disney's fault, and why must disney absorb the lost revenue? They have lived up to their side of the commitment by having your table held, staffing the restaurant, preparing foods, and keeping the lights on.. You broke the agreement , not them..

Trust in the fact, that if there was a kitchen fire at Crystal Palace and it wasn't available for your reservation that evening, disney would refund your money 100%, likely find you alternative dining arrangements (like they did recently with coral reef) and possible discount or plus the meal as compensation..

Why shouldn't the host be afforded the same courtesy as the guest?

Perhaps I don't have a problem with this policy because I've never abused the current system, and despise the people that do?

Last, but not least.... At this point... Thems-The-Rules.. If you don't like it, go somewhere else... You won't change the policy, and I don't want you to. It discourages morons from double, triple, or quadruple booking because they can't be adults and make a decision ahead of time.. And it has the added bonus of freeing up space for paying customers that are sick-and-tired of beating their head against a wall when trying to get a spot at a restaurant time-and-time again.
1. Aw, poor little corporation. You make it sound like Disney is really suffering because of that lost revenue. How about the fact that a lot of these restaurants aren't even booked out for most of the year? Artist Point, Jiko, Citricos - the demand just isn't really there for these types of places, and it shows when I can get an ADR for them within 24 hours. And that's exactly what I'll be doing from now on. If I can get an ADR at any of them 2 hours in advance, great. If I can't, now Disney can truly say goodbye to my lost revenue that would've otherwise been happily spent on signature dining. With someone disabled in my party, I just can't stand the idea of having to literally bind myself to an ADR more than 24 hours before the meal occurs. 6 hours, I could handle, because then I would have a grasp on how my travel companion is feeling for the day. But as of now, I see it as too much of a risk, and it's a shame because we do show up to 99% of our ADR's (but the one we have to miss will be the one that stings the most).

2. The people in this thread are not rule-breakers. They've just had incidents where they needed to cancel an ADR within 24 hours of their ressie time. I admit there was one time where we just didn't feel like going to a certain restaurant, so we cancelled that ADR (the restaurant had availability anyway), booked another, and enjoyed our meal more than we would've by going to the first restaurant. But we didn't double-book, and at the time, there was nothing wrong with what we did according to Disney. In the real world, we've had to cancel a dining reservation because we couldn't find parking near the restaurant and it was pouring with rain (and because of the disability in my party, it just wasn't feasible to park far away). We called the restaurant, apologized, and the restaurant was happy that we called to let them know. Now, Disney is telling us that we'll be penalized for having to cancel within 24 hours. I think that's too harsh, and I won't be making nearly as many ADR's as a result. Even if I show up to an ADR but the disabled person can't make it, we'll be charged? I'm not okay with that.

I'm very happy for the commandos and locals in this thread who are convinced that this will help them, that there might be more availability at the 179 day mark, and that once they make their ADR's, they won't change their plans at all and will 100% be there for all of them. Good for you. But for people who anticipate even the smallest risk of something going wrong and not being able to attend every single ADR (which applies more to families with young children, someone elderly/disabled, etc.) this isn't going to be a complete crowd pleaser.

P.S. If there was a fire or freak reason to shut down a Disney restaurant, do you really think helping find alternate ADR's is fair compensation? It's the 0-day mark by that point, and in a world where the most popular options are booked out by 180 days, will these people be happy to pick up the 'scraps' in place of their wonderful plans (that Disney threatened them to keep with a financial penalty)? Also, there's no reason to provide a "refund" for Crystal Palace since the restaurant doesn't require full payment in advance, and I doubt the replacement meal would be discounted/compensated at all (unless someone has proof of otherwise with the Coral Reef incident). From what I've seen, when Disney has to cancel someone's dining reservations (as I've seen happen with the coveted Cinderella's Royal Table, or someone's plans for New Year's at La Hacienda this year), their attitude seems to be "Too bad, we're sorry about this. We know you had planned your meals so carefully at the 180-day mark, but would you like 11:00 pm at Marrakesh instead?").
 

DonaldDoleWhip

Well-Known Member
To clarify my main point:

The double bookers will be fine. They'll learn the new rules and avoid the penalty by barely canceling before the 24 hour mark.

It's the people who don't double book but might have to cancel anyway who are really going to be hurt by this.

So to applaud Disney for cracking down on the "morons" who double-book is really silly IMO. I can bet that it'll still continue at similar rates, while many other guests on the side will suffer anyway.
 

draybook

Well-Known Member
My point was that it would take something VERY DAMN IMPORTANT to make me miss a ressie.. and that the money would likely seem insignificant against whatever issue i was facing that preventing from being there..

The logic i am stating is that you have obligated yourself to go to dinner at restaurant XYZ at Whatever-o-clock. You are making a commitment that you are eating there, and that you expect disney to hold space for you. Disney agrees to this, and holds space accordingly for you and your party. If you don't show up, regardless of reason, why is it disney's fault, and why must disney absorb the lost revenue? They have lived up to their side of the commitment by having your table held, staffing the restaurant, preparing foods, and keeping the lights on.. You broke the agreement , not them..

Trust in the fact, that if there was a kitchen fire at Crystal Palace and it wasn't available for your reservation that evening, disney would refund your money 100%, likely find you alternative dining arrangements (like they did recently with coral reef) and possible discount or plus the meal as compensation..

Why shouldn't the host be afforded the same courtesy as the guest?

Perhaps I don't have a problem with this policy because I've never abused the current system, and despise the people that do?

Last, but not least.... At this point... Thems-The-Rules.. If you don't like it, go somewhere else... You won't change the policy, and I don't want you to. It discourages morons from double, triple, or quadruple booking because they can't be adults and make a decision ahead of time.. And it has the added bonus of freeing up space for paying customers that are sick-and-tired of beating their head against a wall when trying to get a spot at a restaurant time-and-time again.



Fair enough. And when I show up at my reserved time and there's not a table ready for 20-30 minutes, can I make Disney pay me $10 per person? After all, we had an agreement for me to be there at xyz time, not rfq.

And I too have never abused the system but I don't see how this will help anything.
 

AEfx

Well-Known Member
I think you've whined more about my story than I have... :rolleyes:


Oh really, now?

I just did a quick search - you have posted 65 MESSAGES IN THIS THREAD! A thread of just over 300 replies. One out of SIX posts in this thread is from you. I think this one will make 4 for me.

It's simply obnoxious, especially since I'm not counting the other thread you have been whining in.


Thanks for the back-up.

AEfx is (intentionally I suspect) missing the point. It's not about the $40 fee or the $10 bucks they charged for the baby. It was the principle of the matter.

The principle of the matter is - you don't have any integrity if you did not stand up for your rights.

Oh, I know, you've said it 800 times, you were tired, it was raining, blah blah blah.

Did you call the next day to speak to guest services? If the merchant (Disney) was unwilling to help, did you file a chargeback with your credit card company?

The point is, you are here bellyaching a year and a half later, admit you are still "angry" (your words, which if it's true is very unhealthy) and are going on and on when you could have easily handled it at the time if you had chosen to.

Should it have happened? Nope. But by not standing up for yourself, no one is at fault there was no resolution but you.

I'm sorry I have to be so blunt, I'm not "not getting" anything, intentionally or not - I GET IT. Disney screwed up, and you took it and didn't stand up for yourself, and instead are whining in about 50 posts in this thread about it.

So you can try to turn this around on me any way you please, but you are the one who didn't stand up for yourself, you are the one that had all the power to either get Disney to fix it, or to refuse the charge. You did neither. I would not have brought this up if you hadn't felt the need to reply to nearly EVERY SINGLE posting, posting 2, 3, more times in a row over and over, anyone made about this system and repeat your little "I didn't stand up for myself and am ANGRY!" posts. I made two postings regarding your whining, you replied with three, and continued to talk about me in other replies.

Guess the truth gets under your skin.

While you are accusing other people of not understanding you and your whines, you refuse to see why this is necessary. It was necessary because of system abuse. And while it may not affect "walk ups", it will certainly open up reservations for people who make them in the last 24 hours. While it may not be the "I wanna walk in and sit down at any restaurant whenever I please" folks, for many people, having to plan a day in advance is a heck of a lot better than 6+ months.

I get it. To be honest, I think you are more mad at yourself for letting it happen than anything else. You are so in your little bubble, and have basically replied to most every post in this thread that didn't agree with you - that I am sure this will fall on deaf ears, so I'll take your advice and put you on ignore. To be honest, I feel bad for you, and there is nothing worse to me than someone who has (or had) the power to change the situation and just sat back and did nothing, only to hold a grudge and come whine about it for dozens of posts a year and a half later.

:wave:


Agreed, it's completely about the principle of the matter. I don't know why people keep thinking it's such a wonderful idea to charge penalties/fees even for guests who try to do the right thing. It's just crazy to me that people are going out of their way to defend Disney for a charge that will punish guests like this. I mean, does anybody really think it's ok to charge $10 for an infant who was part of the reservation, and clearly wasn't going to eat anything? How can anyone legitimately defend that?

If you, ya know, actually read the postings you will see no one has "defended" Disney.

It was wrong. Duh. I said so myself.

But...he did nothing at all to help himself resolve it. As a consumer, it's your duty to stand up for your rights - and by doing so you help yourself AND you help other consumers as well. I have zero sympathy for people who don't have the integrity to stand up for themselves, only to whine about it a year and a half later.

If he really believed in the PRINCIPLE, as people keep saying, he sure didn't do anything about it, and you can have all the principle in the world but if you don't stand up for it, it's meaningless.

So, let me get this straight, you feel that a Wish Trip Family with an incontinent, disabled, life is gonna be over in less than 6 months toddler and a party of 9 should be made to pay $10 a head because the Wish child had a bad day and ended up in the ER with a raging fever before noon and the family is all gathered at the hospital praying that this child is not going to die tonight? Yeah, you are Mr. Compassion 2011 alright..

Uh, yeah...that's exactly what I said.

:rolleyes:

Someone was saying, "this isn't fair for people with small kids..." and I was simply pointing out all the other people who it could be "unfair" to, as in, an inconvenience that may be exacerbated by personal circumstances. Just because you have kids doesn't make you any more special than anyone else - although it's a prevailing thought unfortunately as the entitled generation are becoming parents themselves, and assuming the world needs to move/revolve around their kids, or that they deserve some special consideration for it, when in fact every human being on the planet is either a parent, a child, or both.

The point is, it's going to be a slight inconvenience. But it also may help. It's something called a compromise. Does this perfect anything? No, but now there will be more chances in the last 24 hours to get a reservation, and the restaurants will not book as quickly as they did before because of those DISney Mom's who booked three or four meals a night for a two-week trip just because they worked the system, making everyone suffer.

Regardless, I'm happy about the change - I'm sorry so many are bent out of shape about it, and can't see the benefits here. Unfortunately when people make themselves the victims, logic is the first thing to go out the door.
 

AEfx

Well-Known Member
To clarify my main point:

The double bookers will be fine. They'll learn the new rules and avoid the penalty by barely canceling before the 24 hour mark.

It's the people who don't double book but might have to cancel anyway who are really going to be hurt by this.

So to applaud Disney for cracking down on the "morons" who double-book is really silly IMO. I can bet that it'll still continue at similar rates, while many other guests on the side will suffer anyway.

What about the "average" guest, though?

The average guest probably doesn't even think about making reservations to eat at Disney. I'd daresay that most people who are not familiar with how WDW works would find it patently ridiculous that people book a dinner SIX MONTHS in advance.

When they get there, they find this out. So, before, it used to pretty much be "tough luck".

Now, with the 24 hour window, and those DISney Mom's cancelling their reservations even at 24 hours and 1 minute, are still opening up ressies for people to plan one day ahead. So, using one of the MANY available ways to make reservations (Guest Services or the Dining Booths at the park, at the resorts, online from a smart phone or other device, or any working telephone), those average guests can call up the night before, or morning of, and be more likely to get a ressie.

The answer used to be (and I quite literally have heard this from a CM to another guest before), "Well, it's October 11, we don't have any open bookings until at least Nov 15". Now, more will be open in the preceding 24 hours for the average guest to get a ressie - much more reasonable than planning six months out or being told 'no dice' period.

Does it satisfy the, "I want what I want when I want it, I want to walk in anytime I want!" folks? Nope. But to those willing to make a reservation in a REASONABLE amount of time, and I think most people would agree 24 hours is a reasonable amount of time, it's going to reduce the amount of bloat reservations making more available.

Is it perfect? Nope. Nothing will be - nothing will satisfy every type of guest. People are also bringing a lot of their other complaints about Disney Dining into this, and some in this thread basically hate on the food choices, hate on the reservation system, the DDP, etc., but obviously it all can't be that bad or people wouldn't be still going to these places.

Middle ground. There is one. And unless they just totally get rid of ressies, DDP, etc., this is really the best solution since they have to police it somehow. I have yet to see anyone come up with a better solution, or even really propose one, that doesn't have the entire system dismantled because it doesn't work for them personally.
 

NewfieFan

Well-Known Member
What about the "average" guest, though?

The average guest probably doesn't even think about making reservations to eat at Disney. I'd daresay that most people who are not familiar with how WDW works would find it patently ridiculous that people book a dinner SIX MONTHS in advance.

When they get there, they find this out. So, before, it used to pretty much be "tough luck".

Now, with the 24 hour window, and those DISney Mom's cancelling their reservations even at 24 hours and 1 minute, are still opening up ressies for people to plan one day ahead. So, using one of the MANY available ways to make reservations (Guest Services or the Dining Booths at the park, at the resorts, online from a smart phone or other device, or any working telephone), those average guests can call up the night before, or morning of, and be more likely to get a ressie.

The answer used to be (and I quite literally have heard this from a CM to another guest before), "Well, it's October 11, we don't have any open bookings until at least Nov 15". Now, more will be open in the preceding 24 hours for the average guest to get a ressie - much more reasonable than planning six months out or being told 'no dice' period.

Does it satisfy the, "I want what I want when I want it, I want to walk in anytime I want!" folks? Nope. But to those willing to make a reservation in a REASONABLE amount of time, and I think most people would agree 24 hours is a reasonable amount of time, it's going to reduce the amount of bloat reservations making more available.

Is it perfect? Nope. Nothing will be - nothing will satisfy every type of guest. People are also bringing a lot of their other complaints about Disney Dining into this, and some in this thread basically hate on the food choices, hate on the reservation system, the DDP, etc., but obviously it all can't be that bad or people wouldn't be still going to these places.

Middle ground. There is one. And unless they just totally get rid of ressies, DDP, etc., this is really the best solution since they have to police it somehow. I have yet to see anyone come up with a better solution, or even really propose one, that doesn't have the entire system dismantled because it doesn't work for them personally.

The "average" guest doesn't book 24hrs out either... the "average" guest walks up to a restaurant when they're hungry! The "average" guest won't know about the 24hr cancelation window and the possibility of finding an ADR 24hrs. out. We're the only ones that know that and we'll be getting those ADRs (if there are any available). The only way this would benefit the "average" guest is if Disney let people cancel up until an hour or two before their ADR time... then you'd see some availability right before and a walk up might be a possibility for an "average" guest.

Most everyone here has suggested a better system... a smaller cancelation window!!! There's not one soul in this thread arguing the cancelation fee for no shows, it's needed and those that just DON'T show up deserve a penalty fee. What's more sensible is a smaller cancelation window. 6hrs. is much more reasonable for people on vacation and dear Disney won't loss any money... the table will be filled 6hrs out!!!
 

mrksmpsn

Member
Maybe Not All That Helpful

While I hate that we will all have to use a CC for ADRs I understand the policy because of the abuse of the system. I wonder how much time they will take into account for charging the fee though (sorry if this was answered earlier but I didn't catch it). By this I mean if you show up 20 minutes late because of an attraction delay, do you lose your ADR and get charged, or do they still seat you when the next table becomes available?

I kind of wonder if the next thing we will see is not more available seating for same day walk-up guests but eventually a wait list that simply moves someone into the cancellation time slot. I could see Disney creating such a system to maximize filling its restaurants. This would of course not help the walk-up guests as many here seem to think will happen.

Just an observation.
 

njDizFan

Well-Known Member
While I hate that we will all have to use a CC for ADRs I understand the policy because of the abuse of the system. I wonder how much time they will take into account for charging the fee though (sorry if this was answered earlier but I didn't catch it). By this I mean if you show up 20 minutes late because of an attraction delay, do you lose your ADR and get charged, or do they still seat you when the next table becomes available?

I kind of wonder if the next thing we will see is not more available seating for same day walk-up guests but eventually a wait list that simply moves someone into the cancellation time slot. I could see Disney creating such a system to maximize filling its restaurants. This would of course not help the walk-up guests as many here seem to think will happen.

Just an observation.
That's a good point. How much leway are they going to allow for tardiness. In 2008 I had an ADR for CP on new years eve. It literaly took me an hour to get to the hub from tomorrowland. We ended up being 20 minutes late. Will they give away your rezzie and charge?

Coming from a restaurant backround I know seating tables is far from an exact science. People will linger and some people want to eat and leave ASAP. But rarely will you get to a restaurant and your table is available immediately. We have to wait for a table so will Disney wait for tardy reservations?
 

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