Castmember Complaints

[rbrower]

Pssst....you forgot that they regullarly like to reinact scenes from Harry Potter movies. :lookaroun

:lol: :lol: :lol:

 

[Raven66]

Wow, seriously?!

Was it like: "Our gorillas frequently like to wear jaunty hats and have tea parties. They're quite safe for humans to join! Jump on in!"

Or more like:"The average gorilla can leap 700 feet into the air. Gorillas reproduce asexually through a process known as "budding" and have an average lifespan of 3 weeks. Individual gorillas have the ability to combine their bodies into larger "super-gorillas", and frequently attack major cities."

I mean, just how bad are we talking here?

I thought I saw them wearing jaunty hats last time I was there! :lol: Seriouly, that was pretty funny.

 

[Kadee]

I can understand wanting to report this "misinformation" as most people wouldn't know the difference. The cast member should be more responsible than that. However, I wouldn't let something so trivial ruin my day. There are much bigger issues that could really ruin you day. Something like this, however, is not one of them.

That said, I do have to add that I found many of the AK cast members I encountered on my trip to WDW this past July to be very rude, nothing like they were on our previous trips. A LOT has changed over the past 5 years. I had several complaints on our trip, but I didn't let them ruin my day. Whether something ruins your day or not is YOUR choice, not the castmembers. I didn't have the wonderful vacation I had planned because of some of those castmembers, but I made the best of it. Will I go back? Definitely! I still love WDW.

 

[teebin]

I agree that a few CM's either say things that are not true, OR they tell guests things that are totally unrelated to the exhibit.

1. Young lady at the kimodo dragon exhibit tells me, they are poisonous and would kill a human in an hour, which surprised me as I had never heard of such a thing. So, I researched it on the net when I got home. Turns out, they are not poisonous at all. They DO have a bacteria in thier saliva that can serously infect a person and over time lead to death if they are not treated.

2. A woman CM at the tiger exhibit gets all chatty and I talk about how it is cool that Disney can keep everyone so safe and yet close to the animals. Out of the blue she starts telling how the people are safe but the animals have had problems; that giraffes were hit by lightning because Disney put them in a location where there wasn't anything taller than them. I thought to myself, "And Disney wants you to be telling me this gruesome story?"

3. A male CM at the merekat exhibit started talking on the mic about the native turkey vultures in the trees in the distance and how they were keeping an eye on I4, (implying they were looking for road-kill) and then went on to tell how the merekats ate termites and they would dig into "termite mounds like those here, but these termite mounds are fake and made of concrete..." I was like, "hello! where's the magic in that spiel dude???"

Sorry, but when a CM at AK offers bilge or inappropriate info about the animals... I am not amused. I want to know things I have never known about these amazing creatures.

 

[goofyoverdisney]

Hey, you guys! Give Disneygirl_wdw a break. Animal Kingdom is a park where the "facts and information" that cast members state about their animals and exhibits should be accurate. Parts of AK is educationally based and the educational facts that are told to the public should be true. What good does it do for a cast member to speak about the animals, or exhibits if what they say is not true? Many students visit these areas and spoken words about animals, geography and such should be correct information. Otherwise, why have anyone speak at all? Parents bring their children to these specific areas in the park to learn about all the interesting animals housed at AK and about the geography of Africa etc... I agree with Disneygirl_wdw that the details should be repeated truthfully. Kids bring the information they learn back into their classroom and if the information is wrong, it is embarassing for a child to have to be corrected, or made fun of by their peers. Kids today are smart and have a vast amount of information they can research close at hand. They can research online themselves to learn additional information about what they heard at AK. If they find that the cast member fed them false information, how can they listen to other "professionals" in museums, historical tours... without wondering if that person knows what they are talking about, or if they are being told inaccurate information again? If a knowledgeable cast member was not present to speak and answer questions, then maybe it would have been best if no one spoke about the exhibit to the public at all. I agree that the report should have been filed before leaving the park. That way fewer guests would have learned incorrect information about the animals in the exhibit. It is better in my opinion to have no one to say anything on AK behalf, and to have just observed the animals in the habitat, than to have learned false details that have to be "unlearned." I am appauled that the professional staff in charge of the animals there would allow such false information to be presented as fact. I hope your parents got the cast member's name and can recall the date and time of the concern, and I hope they speak up promptly next time they have a concern. This is much more important than some trivial complaint.

 

[teebin]

Kids bring the information they learn back into their classroom and if the information is wrong, it is embarassing for a child to have to be corrected, or made fun of by their peers.

Exactly, and it is just as embarassing when an adult states things that are not correct when they thought they had learned some intersting info at AK which turns out to be false.

 

[CoffeeJedi]

Yeah, i agree that an educational park should strive to make sure that its employees give acurate information. One would think that a museum would quickly correct its staff if something like this happened. This is Disney we're talking about here, they need to be held to a pretty high standard. I know I'm a bit of a science wonk, but i actually LIKE that boring educational stuff at Epcot.

I just wanted to clarify, my joke wasn't to imply that the complaint wasn't valid, I was just goofing around.

 

[Becky]

They were giving the guests false information, which they verified most of it was incorrect from other castmembers working the exhibit previous visits and once they got home.

Hum, two words bother me. They and false. False implies a person knows the correct information but purposefully gives out incorrect information. Cast members get moved around. The CM may have given some incorrect information but I doubt if they knew new it was incorrect if in fact it was. After all you also stated "MOST" of it was incorrect. Are YOU actually sure ANY of it was?

You also stated "THEY" were giving... That implies it was more than one CM. I think you mean HE. So I will give you the benefit of the doubt and say that your statement is incorrect rather than accusing you of giving false information.

The error, if there was any, may have been Disney's not the CM's. For years in the COP Disney said "two brothers FROM North Carolina" (they were actually from Ohio). Now the recording is "two brothers IN North Carolina".

You may do as you wish but I think you are taking a mole hill and trying to turn it into a mountain. Keep it a mole hill. Send Disney an e-mail citing what info was given out and what the correct information is. But report the CM? Aren't you a better person than that over such a matter that you do not really have all the background facts on? I hope you are.

 

[imagineersrock]

While a CM giving out incorrect information should be reported, I'm not sure I'd go so far as to say one CM infront of the glass by the gorillas would RUIN the Pangani Forest Exploration Trail for me. To each his own though. Anyway, I am still waiting for a specific example from the OP here... I'd really like to hear what it is the CM said, and how you knew it was incorrect.

Also, Teebin- I completely agree with you that each one of those examples you listed are wildly inappropriate and are definitely worthy of reporting.

 

[campdisney]

But report the CM? Aren't you a better person than that over such a matter that you do not really have all the background facts on? I hope you are.

Boy, that was incredibly judgemental.

I would hazard a guess that the original poster (and/or her family members) who was actually there knows more of the facts than some outside observer on a message board.

 

[imagineersrock]

Another question:
Are the castmembers allowed to talk the entire time on the microphone in front of the glass gorilla exhibit? Since they say it is a quiet zone I didn't think they were allowed to talk the whole time on the microphone.
Thanks

To answer this question though... Yes not only are they allowed to, but they are encouraged to talk as much as possible.

 

[unkadug]

afterall...it's Nahtazu !! :lookaroun

 

[EpcotMark]

Cast Members working Monorails joke all the time about Expansion and people believe them, but no one complains for that. Why This???:lookaroun

 

[Walt Sent Me]

This has got to be the funniest thing I've ever heard!!! Would you seriously complain about something this stupid? Are you for real! I mean did anyone die or get seriously ill? Did the CM curse, at least that is grounds for a complaint?

Try being a cast member for a day, you all may realize it's not the easiest of jobs.

Edit: I agree lying is bad. I just don't like guests complaining about stupid issues. Maybe this is a real issue, I don't know I wasn't there. But there are those "crazy" Disney fans who will complain if they don't get their way.

 

[Becky]

Boy, that was incredibly judgemental.

I would hazard a guess that the original poster who was actually there knows more of the facts than some outside observer on a message board.

Um, try reading the original post before you jump in. The original poster was NOT there. You were the judgemental one as you have your FACTS wrong.

 

[GenerationX]

Wow, seriously?!

Was it like: "Our gorillas frequently like to wear jaunty hats and have tea parties. They're quite safe for humans to join! Jump on in!"

Or more like:"The average gorilla can leap 700 feet into the air. Gorillas reproduce asexually through a process known as "budding" and have an average lifespan of 3 weeks. Individual gorillas have the ability to combine their bodies into larger "super-gorillas", and frequently attack major cities."

I mean, just how bad are we talking here?

:lol: :lol: I don't care about being educated at WDW; I'm only concerned with being entertained. Any CM tossing out "facts" like these would certainly entertain me!

 

[unkadug]

:lol: :lol: I don't care about being educated at WDW; I'm only concerned with being entertained. Any CM tossing out "facts" like these would certainly entertain me!

It kinda sounds like a new Jungle Cruise spiel. :lol:

 

[TowerOfTerror]

I guess you can say that Disney gets what they pay for. Hire some low wage employee tell him a few things to say and out to the park he goes. If they truly cared about informing guest upon their animals they should employ and compensate for more informational "animal specialist" throughout the exhibits.

 

[PLaYaGRaNdE]

Here's a complaint for you..

We didn't end up complaining because we thought not too much harm was done and if we did complain the CM probably would have been fired but here's what happened:

We always bring our dog (Toy Poodle) with us whenever we go to Disney, so like any other time we checked him in at the Magic Kingdom Kennel Club upon our arrival. That went as smooth as possible since we've done it many times before and knew exactly what papers to bring. They also asked if they were going to feed him or would we supply the food. We told them they could feed him because they offered the same stuff we give him, Puppy Chow.

Well it was the 2nd day and we went to go walk him and I go in the back and take him out of kennel #222 and i notice a sticky note on the cage saying "Ask guest for more food. Dog has not eaten." Before I asked anyone about that we took him outside and walked him and noticed that he didn't do "anything". So, we go back inside and before we put him back in the cage we asked what that note was for because they were going to feed Puppy Chow to him twice a day.

To make a long story short, the way the Kennel works is that once you check your dog out, you sign the yellow copy of your agreement as well as the date, and then they in turn go into the computer and take the dog off the "feed list" so they don't feed empty cages, because that appaently can happen if the cage is still on the feed list.

There apperently was a BIG mix-up and ANOTHER GUEST signed out OUR dog. That took him off the feed list and since there was no food above the cage and they could not feed him because they thought we didnt not give them permission too he went with out food for at least 24 hours because the date that was next to the other guest's signature was the day before.

Anyways, thats our story. I suck at writing, so if it doesn't make sense sorry. And I can only remember one name of the CM's that worked at the kennel and his name was Jim.

 

[Main Street USA]

Hum, two words bother me. They and false. False implies a person knows the correct information but purposefully gives out incorrect information. Cast members get moved around. The CM may have given some incorrect information but I doubt if they knew new it was incorrect if in fact it was. After all you also stated "MOST" of it was incorrect. Are YOU actually sure ANY of it was?

You also stated "THEY" were giving... That implies it was more than one CM. I think you mean HE. So I will give you the benefit of the doubt and say that your statement is incorrect rather than accusing you of giving false information.

The error, if there was any, may have been Disney's not the CM's. For years in the COP Disney said "two brothers FROM North Carolina" (they were actually from Ohio). Now the recording is "two brothers IN North Carolina".

You may do as you wish but I think you are taking a mole hill and trying to turn it into a mountain. Keep it a mole hill. Send Disney an e-mail citing what info was given out and what the correct information is. But report the CM? Aren't you a better person than that over such a matter that you do not really have all the background facts on? I hope you are.

You're kidding right? The OP made simple posts with basic info. Stop analyzing two words. It's OBVIOUS what the OP meant.