Mine and hubby's biggest regret so far out of all our Disney trips was Cinderella's Royal Table back in 2014 and during our honeymoon. What you pay for is not worth the meal or picture with Cinderella at all. You can get a picture with Belle and have a buffet for way less over at Akershus. Or any other character-themed meal for that matter. Food portions were so small and I'm talking where you are really not getting enough and still hungry at the end.
Our waitress had a bug up her butt and it showed during the meal. I remember thanking her when she refilled my drink and she looked at me with a scowl on her face and said, "Excuse me?" as if I had said something else and I repeated myself and she went "Oh"--still scowling and walked off. A family sitting near us were celebrating one of their kids' birthdays and had a cake to go with it. They had the same waitress and when she brought the cake out, I started noticing that she was really trying to hurry them up and get them out of there. When the table behind ours became empty and she and another server were busy prepping it for the next customers--I could even hear her complaining to the server that "that family needed to hurry up and finish". She continued being curt and rude to us for the rest of the meal. What was so weird was she started out at the beginning being nice to us, but something happened along the way that apparently made her mad--and that is no excuse. I've worked in retail for over 13 years and just because you're mad about something doesn't mean you get to take it out on the customers.
Finally when we were leaving (and this may be a little nitpicky) but when leaving, another server was coming our way in the opposite direction. He moved over for us to let us through, but yet he had a scowl on his face as well as he was doing it. Funny how practically everywhere else we've eaten, when something like that happens, the CM lets you through and has a smile on their face, which is what they're supposed to do and it is good customer service. But this person had that face like he just couldn't stand the fact that he had to move--and that's a clear sign someone doesn't like their job and is just going through the motions.
I really should have talked to a manager that night but we were so disgusted with the place we just wanted to get the heck out of there. And ever since then, I have been telling anybody I know, when they mention going to Disney World, not to got to that place at all. Mostly because of the rip-off price they're selling but also because of the bad service we had. That's my story. Most other places have been great to good to so-so. There's been a few others that were hit or miss, but not so bad that I had to relate, such as this one.
