Behavioral U-Turn Needed.. Quickly

[erasure fan1]

Its not that CM's have no spine. Unfortunately the CM's are not encouraged to be confrontational with guests. Their hands are tied and they are very limited in what they can do regarding guests. If they did confront guests and it was seen by their supervisor or a complaint was put in, they would be written up.
Disney does not want to have guests confronted, put in line, told how to control their kids, or enforce behavior unless it is major issue which security would be called in for.

I get that to a point, thats why I said cast members and Disney. The company has to give the cast members the power to do more for sure.

 

[larryz]

I get that to a point, thats why I said cast members and Disney. The company has to give the cast members the power to do more for sure.

Nobody wants "Triggered XX guest complaints by enforcing rules" in their performance evaluation.

 

[Nottamus]

Like others said here - it IS everywhere.

Heck, you can read these forums from time to time where one person criticizes another's post, and the rudeness follows.

I blame social media. We forgot really how to talk to people anymore.......its a lost art.

 

[Ricky Spanish]

Not only have manners disappeared, but chivalry is dead.
At WDW, I regularly offer my seat on the bus to women and young children.
(I say at WDW because I do not use public transportation at home)
NEVER have I seen another man do this.

 

[erasure fan1]

Nobody wants "Triggered XX guest complaints by enforcing rules" in their performance evaluation.

I get it. But working in customer service has taught me that there are ways to address rude/bad behavior without causing a scene and more problems. If you get lots of complaints because you are doing whats right for the good of all guests, you're doing it wrong. On the otherside I doubt front line CMs make enough money to care anyway.

 

[righttrack]

I have always battled with my kids over the concept of entitlement. I always made them feel that certain things were a privilege and they needed to be grateful and yes well-behaved because of them. A trip to WDW is definitely one of those things. Now that they are older, they are actually grateful for us grounding them in this way. They have an appreciation for what they have and treat others who are less fortunate with kindness. A lot of the up-and-coming generation needs to get this message. Sure you're on vacation. Sure it's hot in central Florida. Everything might not go perfectly the way you wanted or expected it to. Go with the flow and be decent to others. If you're not having the best of times then don't mess it up for the person standing next to you.

 

[righttrack]

Not only have manners disappeared, but chivalry is dead.
At WDW, I regularly offer my seat on the bus to women and young children.
(I say at WDW because I do not use public transportation at home)
NEVER have I seen another man do this.

There is a certain protocol for those of us who come from places with public transportation. Offering a seat is not normally done unless the person truly needs it ie struggling with bags or a child in arms. If I offered a seat on the subway to a woman in NYC, she might think I was coming on to her. We don't speak on mass transit. We don't make eye contact. Some of that may carry over to WDW. It may have just been that. Dunno.

 

[Paper straw fan]

Not only have manners disappeared, but chivalry is dead.
At WDW, I regularly offer my seat on the bus to women and young children.
(I say at WDW because I do not use public transportation at home)
NEVER have I seen another man do this.

I actually have seen this quite often, including on my last visit there week before last, where I saw a man gave his seat on a WDW Resort Bus to a mother w a young child.

I'm sure I could probably get the side eye for not doing so sometimes, and I would, for someone pregnant/elderly/disabled. I'm a late 30's decent shape male who people could assume should maybe do so, but I also suffer some serious chronic pain in my back and knees that a day at the parks only exacerbate, so, and maybe this is me generalizing as well, but if I see a 28 year old mom, I generally don't believe she needs to sit any more than I do (but I also would not expect her to give her seat up to me if the roles were reversed)

Also occasionally its that family that held up the bus by running on late after the driver tried to leave, so then I am not exactly in the mood to further indulge those people.

 

[wendysue]

I firmly believe that people just don't care. They feel that with the money it costs, they should be allowed to do whatever they want. Things like letting their kids run up to characters in front of others who are waiting, Cutting lines, simple ride etiquette... It's is bad, and @marni1971 said, its just society as a whole now.

Unfortunately, those particular people cannot figure out who in the world you could be talking about.

 

[Ricky Spanish]

There is a certain protocol for those of us who come from places with public transportation. Offering a seat is not normally done unless the person truly needs it ie struggling with bags or a child in arms. If I offered a seat on the subway to a woman in NYC, she might think I was coming on to her. We don't speak on mass transit. We don't make eye contact. Some of that may carry over to WDW. It may have just been that. Dunno.

I understand what you are saying, but I don't accept that as an excuse.
I live in Chicago and used the CTA for many years.
I'm just lucky enough now that I don't have to rely on public transportation.

 

[Smiley/OCD]

Not trying to play devils advocate but.... There are a lot of various cultures that come to WDW. Not saying that what you experienced was ok. Just that playing in a public fountain is quite common in many parts of the world.

We were there for 3 weeks this past July. I honestly did not notice as much rude behaviour as in past years. We had a great time. Previous vacations I would agree with the OP sentiment.

Kids AND parents go wild.... Has been the theme.

Yes, I've heard that this is true...while I've never traveled abroad, if I ever did, I would most certainly look into the customs and cultures of the country I was traveling to so I wouldn't insult anyone...again, it's just a form of respect.

 

[Smiley/OCD]

It shouldn't be up to the guests to police bad/rude behavior. That is up to the cast members and Disney. And they are part of the problem, they have absolutely no spine when it comes to addressing rude or problem people. Too many times they turn a blind eye because it's easier not to say anything.

It's not up to the cast members...they really are not allowed to unless it's a safety issue. It's really not up to Disney either...as parents, that's OUR responsibility. CM's aren't babysitters.

 

[networkpro]

Its easy to see from what part of the country

There is a certain protocol for those of us who come from places with public transportation. Offering a seat is not normally done unless the person truly needs it ie struggling with bags or a child in arms. If I offered a seat on the subway to a woman in NYC, she might think I was coming on to her. We don't speak on mass transit. We don't make eye contact. Some of that may carry over to WDW. It may have just been that. Dunno.

Well where I come from everyone else is Sir or Mam, we say thank you, and we give up our seats to those who need them more because that how we were raised. Want to be embarrassed by your inaction? Ride a bus of veterans and watch people who have lost limbs, are older than your grandparents not hesitate to offer their seats.

 

[Smiley/OCD]

I have traveled across the globe.... I respectfully do not agree.
It is a valid excuse for millions of people. Disney put this fountain here for everybody to use. Let's have fun.

I respectfully don't agree with you...if you travel to a foreign country, learn the customs of the country you are traveling to. I don't see children in the US in the fountains of any shopping mall. Trust me, if a kid (or adult for that matter) would slip and fall and crack their head open in a fountain, guess who has a lawsuit? I really don't care what's "normal" in other countries, you can have LOTS of fun at WDW without standing in the fountains...that's what pools and water parks are for. If you can't have fun without doing that, maybe you shouldn't be a visitor.

 

[John park hopper]

Its easy to see from what part of the country


Well where I come from everyone else is Sir or Mam, we say thank you, and we give up our seats to those who need them more because that how we were raised. Want to be embarrassed by your inaction? Ride a bus of veterans and watch people who have lost limbs, are older than your grandparents not hesitate to offer their seats.

Yep I'm from SC and my boys were taught to say Sir and Mam just a southern sign of respect

 

[erasure fan1]

It's not up to the cast members...they really are not allowed to unless it's a safety issue. It's really not up to Disney either...as parents, that's OUR responsibility. CM's aren't babysitters.

CMs shouldn’t be babysitters but it's a slippery slope when you let things police themselves. As a paying customer, I expect Disney to enforce the rules they set, that is their responsibility. I get why Disney doesn't do anything, they are banking on good people just ignoring the jerks. I just FIRMLY disagree with it. My money is every bit as important as the jerks they don't want to upset.

 

[DisneyDoctor]

I agree with the overall sentiment that people are more rude and less responsible for their behavior. And, I also agree that social media is partly to blame. But, I also think social media is also to blame for our increased critical views of others. We have turned into a judging society, without ever really seeing the full picture, though we may think we have. We see children misbehaving once and automatically assume the parents are bad and irresponsible. There could be more to the story, there might not be. We don't know and likely never will. I'm hesitant to label every misbehaving family as having poor manners, disrespectful, or uncaring for those around them.

 

[thomas998]

It's a combination of things. Society has changed. Ticket prices have gone up that results in some people thinking that if I've paid this much I'm entitled to _______. Disney's failure to enforce its own rules, when Disney doesn't kick out a guest that jumps in lines they are sending a message to other people that their are no consequences to bad behavior. Pick any of those probably all of those and that's what has happened to make it a less mannered place to be.

 

[Smiley/OCD]

CMs shouldn’t be babysitters but it's a slippery slope when you let things police themselves. As a paying customer, I expect Disney to enforce the rules they set, that is their responsibility. I get why Disney doesn't do anything, they are banking on good people just ignoring the jerks. I just FIRMLY disagree with it. My money is every bit as important as the jerks they don't want to upset.

I agree, WDW is kinda relying on the "honor" system...they are so scared of a guest confrontation, that CMs are HIGHLY discouraged from enforcing the policies UNLESS it's an obvious safety issue. My DD was in the DCP, and had to deal with it on an almost daily basis.

 

[Mickey5150]

Not only have manners disappeared, but chivalry is dead.
At WDW, I regularly offer my seat on the bus to women and young children.
(I say at WDW because I do not use public transportation at home)
NEVER have I seen another man do this.

I never off my seat, but that's because I never sit down in the first place.