The point is not the fried egg sandwich but the idea of being able to have a reasonable special order (one of ingredients that they would normally have), and to have exceptional service. And, actually, the California Grill should most definitely be able to do such a thing. You might not be thinking of why that might be useful, but it would be useful for the "normal food" guy or kid that goes to the California Grill to appease his wife or family, but is not interested at all in the "fancy" food on the menu.
When I graduated from college, my family came down and we all went out to eat at the fanciest restaurant in town, which was actually a well-known five-star restaurant in Williamsburg, known as The Trellis. It was a white-tablecloth double-waiter type of place. My brother, who was eleven at the time, looked at the menu and did not see anything that he understood enough to want. He just said that he didn't want anything. Ultimately, the wait staff took pity on him and brought him grapes. Had I known then what I know now about good service, I would have asked them (maybe away from the table) if they could bring him a hamburger or a ham-and-cheese sandwich, and I am pretty sure that they would have made one up. (They had fancy sandwiches on the lunch menu.)
I agree with
@Communicore that it was good that they would make PB&J and cheese sandwiches to order. Even my local Applebee's has my vote because they will continue to make a chicken finger club sandwich that has been off the menu for years, but for which they still have all of the ingredients. Good customer service.
