WDW is a product. The people that visit are customers. Any customer will have a set of standards it expects from any particular product; it is how they judge whether or not the value of the product/service is worth it's cost.
I think that's a very valid point. The cliche that you can't please everyone all the time fits well. You will never be able to get everyone to agree on everything, simply because we all come in with our own standards.
And I don't just judge WDW against itself, I also judge it against it's domestic brother - Disneyland. That's another comparison WDW fails on many levels; imho. Again, reasonable people may disagree.
I'm one of those who disagree with a direct comparison between the two in many cases (but not all). Certainly in some areas, comparisons can be made. But I do think it's important not to confuse Walt Disney World and Disneyland with being the same. You call them domestic brothers... I would liken them more to cousins. (Close first cousins, maybe, but it's really all semantics I suppose :lol
Disneyland and Walt Disney World for the most part cater to two very different audiences. The biggest difference is Disneyland caters much more to local and regional customers, who will visit on a much more regular basis for short stays. Walt Disney World is more of a several day to a week destination, and more of a long distance vacation, where the majority of customers are a once in a life, once in a decade, or at best, once a year visitors.
Are their locals in Florida who visit all the time? Sure. Are there families that make their one big trip to a Disney park to Disneyland? Sure. But overall, I think you're looking at two different types of audiences.
The simple fact is, at Disneyland, you need to keep everything fresh and new. To get your customers to come back again and again, you need to have new entertainment, parades, shows, rides, etc. on a regular basis. You need to keep things running top notch and looking good, because you can't afford to turn off guests from returning on a regular basis.
At Walt Disney World, the majority of guests aren't coming back next month. Or next year. Or even maybe in the next decade. The parades and shows don't need to be constantly changed... because a majority of each audience has never seen it before. Rides don't have to be constantly built or updated, because each one is a new experience for many people.
Is it right? Should Walt Disney World put out "better" new attractions and do more and better upkeep and changes with their current attractions and shows? From our perspective, the fan who keeps up with the parks and visits on a regular basis, I think the answer is an easy yes. But from the eyes of the number crunchers, looking at the bottom line, I think it's easier to say no. And we on the boards here can argue that point until we're blue in the face. (And I see some do it. :lookaroun)
Again, I'm not saying looking at only the bottom line matters, but I caution those who try to make a direct comparison between Disneyland and Walt Disney World as the main part of their argument.