I agree with Michael.
WDW1974, by your own admission, your biggest issue with the piece is that it downplays social media. While I disagree (as I have) with your assertion that social media is so paramount to Disney's decisions, even if you are right, a few dozen people on Twitter (who are overtly critical of Disney most of the time) discussing their enjoyment of Citrus Swirls or Orange Bird is not going to cause Disney to think it's placating the most disgruntled fans so that it can further rest on its laurels.
My biggest issue with it, now that I've had time to reread it and think more, is the oversimplification of the issues with Disney. And the fact that to follow Michael's train of thought, we all have to be more than just fans ... we have to be advocates for positive change.
Well, while I like positive change and advocate it (in my own Spirited way!:animwink
... I think when people are so out of touch with their product and its history and their fanbase etc, that in a capitalist economy they should be kicked out on their arses and replaced with those better capable of running WDW Co.
But I absolutely think you are wrong, Tom.
Disney does think that most of its fans are stupid, simple and easily placated and that selling citrus swirls (better than overrated Dole Whips to be sure!) or Orange Bird tees (80% that will wind up at Prop Control and outlets) or trotting out Ron 'I was Dreamfinder for maybe 11 months in ancient days and living in obscurity since until the fan community discovered me' Schneider at a fan event ... or putting out a line of merchandise with all the great stuff from WDW's four decades that no longer exists means they do NOT have to pay attention to the big stuff.
And I'm not talking just building major cutting edge attractions/areas like WWoHP. I'm speaking everything from letting the parks and infrastructure rot to making cutbacks to save money and let quality die a bit more to charging more and providing less.
No one (except publicity Merfie) is talking about RC DVC because the OB is back ... no one cares that WDW's food prices and selections and some of the most popular places just went up again because you can get a mediocre citrus dessert that was sold in the 70s and 80s.
And you are oversimplfying things if you believe that I think this is all about placating a dozen fanbois in the Twitverse. Since you know more about Social Media than I do (you probably do on many levels), you know that's not what it's about ... it's the message spreading.
As stated above, I disagree with the notion that there's some social media conspiracy.
Let's stop using 'conspiracy' ... I used it in a subject head of a thread I didn't expect to blow up as it did last summer and it isn't a word I'd use again. ... It also tends to try and take legitimacy away from the points I make regarding what TWDC is doing in social media by making it appear a group of evil MMC ear wearing twits are sitting around a table saying 'what is our next move to destroy the fan community/ BWAHH AHHHAHAA!'
It isn't, so let's move on ...
Disney is using social media just as it has used other forms of media. It recognizes that, due to SEO, small-ish Disney websites that reach primed users not only can receive more views than the same content in traditional media outlets like the New York Times, but also (because the audience is somewhat-primed), that it's a better investment to target these Disney websites.
SEO is one of those wonderful newfangled Social Media metrics that I readily admit I don't understand enough to go back and forth with you. But I can guarantee you that the eyes of a NYT reader is more important than a Mommy Blogger from Ohio (who gets invited on free week-long trips with DH and DD11 and DS8 and DS3 to the product) because Disney owns those people.
You don't grow a business by simply targeting the same audience all over again ... the one you own.
McDonald's isn't trying to grow its business by selling Big Macs to 400-pounders because it owns them (and even some of us 175-pounders!) ... It is expanding offerings and trying to expand (successfully I might add) its business with other products and redesigned units ... hell, Apple earned a whole new audience when it created the iPad (those buys didn't all worship at the cult of Jobs, ya know?)
Disney gains little (or nothing at all) from focusing its social media efforts on fan lifestyle sites (they're preaching to the choirs just like all the folks who will be in church tomorrow for Easter or in temples for Passover).
You grow your business with new audiences and guests largely ... and you are going to get far more out of the NYT than a blog.
I know the likely retort to this will be that a NYT critic will be objective, while a mom blogging about her cruise has a symbiotic relationship with Disney, so she won't be objective...but who is that on? Disney's principle motivation is getting the most coverage possible. If they could get favorably-biased NYT reviews, I guarantee they would. Take the bloggers to task (as Merf and others have done) on that if you feel these biased reviews are problematic.
I have ... and am tired of repeating myself. You and I both know that a blogger who has never been treated special in his/her life when given free trips and gifts and invites to private parties and access to talk to execs, celebs and Imagineers is going to be like a 12-year-old who discovers naughty pics online for the first time.
For me to sit here and just take shots at the Ricky Brigantes Jim Hills, Lou Mongellos, Tom Corless', Jeff Langes, Adrienne-Vincent Phoenixs of the world etc is just a waste of time. I am not here to keep pointing out how the vast majority of online folks who own sites never have a bad thing to say about Disney and, if they do ... like Lutz and Yee ... they never get invited to anything!
Worse, I've had some of these lunatics attempt to come after me (even stalk my family) because they fail to understand that by putting themselves in the public eye that makes them open for criticism just like a REAL writer for say the NYT ... they don't get the fact that celebrity ... even 'online Disney fan community celebrity' comes with the fact people DO get to question them, their motives and the like.
That's more true now than ever. ... Again, I'll pay for a list of Disney's online invites to the Carsland opening and what is being given to each and every blogger/podcaster etc.
Very few large companies are using social media as an actual open dialogue with customers. Companies use it carefully to deliver a controlled message with the appearance of active listening. Since almost all companies are using it the same way, I'm not quite sure how what Disney is doing qualifies as a "conspiracy."
Again, I didn't use that word here, so can we leave it out?
But when D23 was formed it wasn't formed because Disney cared about the fans. It was because Bob Iger was furious that there was so much inside info and negative comments about the company and his leadership out there. That the fan community was controlling the message and not Disney's marketing machine. Hell, they wanted to put of business Tales From the Laughing Place (a publication created lovingly by one of their contractors) and replace it with a glossy ad for all that is TWDC ... sadly, they succeeded.
And if you don't want to engage in open communication with the fans then say it. Don't lie. Don't have twits like Blondie and Tommy tweeting inane crap about 'headed to EPCOT for lunch: should I do Lotus Blossum or Sunshine Seasons?' and acting (and that is what it is ... I have worked in PR and with PR pros much of my life) like they're one of you. They are not.
If you think the social media team sits in a smoke-filled war room trying to think up new ways to pull the wool over our eyes, I think you're sadly mistaken. Many of the individuals who are part of this "enemy" are fairly well-informed parks fans with the same interests and concerns as the average poster here. But, I suppose it's easier to think of them as some sort of evil big brother eye-in-the-sky.
But I'm digressing quite a bit from the original point.
Don't mistake the ineptitude of the Celebration Place Social Media Cabal's work as meaning they aren't looking to control as much as possible. That IS part of their employment brief. They are there to influence as many in the fan community as they can.
The fact that some of them tweet with you or will smile and hand you an Orange Bird pin at a D23 event doesn't make them your friend.
It's PR ... and PR is known as BS ... or spin.
There have been a number of things that are 'baby-steps' towards a better overall product. As Michael points out, not everything is going to be a billion dollar expansion. A step in the right direction is a step in the right direction, is it not? You can't on the one hand complain that merchandise is all generic due to Walmarting, and then on the other hand complain when resort-specific merchandise returns (as it has...has anyone here even noticed that?) that it has only returned as subterfuge to distract from the REAL problems.
I'm not complaining abut steps in the right direction. I am complaining about people reading waaaay too much into small things and giving Disney all sorts of kudos while the place rots away in general. Get the Yeti fixed. Get the lights on the GF looking like the place isn't rundown. Get the monorails running right. Give us a new parade once a decade. Add an attraction worthy of the Disney name. Don't tell me that retro tees and retro desserts mean anything more than a feeble attempt by 'net savvy middle managers to improve their OWN bottom lines.
Oh, and I have seen some new merchandise in resorts ... BW comes to mind (didn't spend much time in the resorts this trip) ... but when I see it everywhere from All Star Music to Coronado to Saratoga to Poly etc than I'll give credit. Not yet.
In any case, the people who are excited about the Citrus Swirl...they're also loudly complaining about other things.
Yes, but they're wasting a lot of energy on something insignificant and reading way too much into it.
You know what I'd say about the citrus swirl? One line in an observation thread: ''Nice to see the old citrus swirls back on the menu at STT.'' That's it.
And this is a fundamental difference with DL fans. They took away the only in DL and nowhere else on earth Fantasia ice cream about 7-8 years ago (really ed me off!), but the fan community out there was more concerned with DL rotting and DCA not being good enough and that was where their focus stayed.
And look what they have to show for themselves now ... I'd swap a citrus swirl for a non-ghetto Splash Mountain or a few new parades!
~Change is coming. BIG, SPIRITED change!~