My husband and I received about $200 in free merch from Disney one year .... We were staying at CBR. We checked in, dropped our luggage in the room (pausing only to put valuables in the safe), and headed out to the park. We didn't want to waste a single second of those length of stay passes! When we got back that night, our luggage was gone. Everything we had brought with us, minus what had been dropped in the safe. I called the front desk and asked for the manager. When he came on, I explained the situation and he said he thought he knew what had happened. It turns out a very large group (1000+) had checked out that morning, and the resort had gone around collecting their bags from the rooms. Ours was accidently included. So, they gave us charging privileges in the gift shop, where we bought clothes for the night and the next day, toiletries and necessary stuff to get us through the next day. The following day, our luggage was back (with luggage tags from its flight to Oklahoma) on the bed where we'd left it.