Just got back. This was my family’s first trip in 3 years. We were going almost every year for decades. I didn’t want to believe everyone on here as to how bad things have become, but it’s all very true. Broken everything, terrible customer service, overcrowded parks, dirty hotels and rooms. And outrageous pricing.
All of us in my family agreed that we just would rather stay home. And it’s not even about saving money. We would just rather stay home, period.
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We just returned last night from 7 nights at OKW. I must say that we had a completely different experience than you. The drama in your post is hilarious. “Broken everything”, “terrible customer service”, “overcrowded parks”, “dirty hotels and rooms”. Not sure what broken everything means. We had almost 100% great customer from hotel check-in to the every other day housekeeping to the bus drivers to cast members at the parks. Cannot think of one negative experience let alone something I would call terrible. Overcrowded parks? Not at all. Saturday afternoon was busy in the World Showcase but we knew that was going to be the case and we hopped elsewhere. The packed viewing for fireworks Monday night was a bit much for our daughter but certainly didn’t ruin anything. In fact, using the early entry benefit and getting into the park around 8:15 at Epcot, we rode Test Track, Mission Space, Soarin’, Living With the Land, Nemo and Figment before 11:30 with no Genie+ or Lightning Lane. We then ate lunch, rode Ratatouille, Three Cabrellos, Guardians and Spaceship Earth before leaving by 3:45. We purchased Genie+ on just one day at Hollywood Studios. As far as the hotel, we all thought it was very clean, especially the grounds which we all thought were immaculate. The rooms were very clean and beds super comfy. There was some wear on the couch cushions and one cabinet door but certainly nothing I would refer to as dirty. I suppose if you want to first fault, you can find fault with anything. Aside from the heat and the extra souvenir of COVID for two of us, the trip was a success.