ADR Reservations. Any Problems?

[PhotoDave219]

So I just got off the phone with Disney Dining... rather i hung up on them for the second time. (Spoke with a girl named Rachelle.)

Most everyone knows me around these parts. Most everyone knows that I've been around Disney since 2003, lived there from 04-07, Worked there in 04, got my AP down to about $3/day in 05 and has lots of institutional and guest experience knowledge.

So since when did Disney Dining start asking for an address and a phone number to make dining reservations? It wasn't like that in January (last visit, also Off Property) and the people answering the phones certainly have a lot less Disney magic going on these days.

All i know is that I'm horribly offended that I'm being asked to give an address and a phone number in order to make a dining reservation. I've made hundreds over the past few years and not once have i been asked for that level of personal information. I'm not asked that when i go to a podium at Guest Relations or the podium at any other Disney restaurant to make reservations.

 

[javs4evas1298]

All i know is that I'm horribly offended that I'm being asked to give an address and a phone number in order to make a dining reservation. I've made hundreds over the past few years and not once have i been asked for that level of personal information. I'm not asked that when i go to a podium at Guest Relations or the podium at any other Disney restaurant to make reservations.

Well giving a phone number isn't really a bad thing. What happens if there is a problem with your reservation and they have no way of contacting you? I think you would be a lot more mad if you showed up and couldn't get a table then having to give them a phone number. And address....well an address isn't all that personal. Anyone can go online and look up someones address. It is not like they are asking for a social security number. Lighten up and be happy you are planning a trip to disney.

 

[coasterphil]

The new ADR system requires that information.

 

[DizneyPryncess]

I was asked for a phone number for my May ADR's when I made them in March, but not for an address. Maybe they're trying to track where people are visiting from? Or maybe the new ADR system is going to someday mail us a list of our reservations? (unlikely, but would be nice!). I'm sure whatever it is, is for marketing reasons or something like that. The phone number I'm almost certain is to call if there's a problem w/your reservation.

Did you ask them why they needed your address? I'm curious as to what they would say.

 

[DisneyGigi]

Maybe it is to keep people from making multiple ADRs that they don't intend to use? I don't mind giving the info when making the ADRs, it is Disney. :shrug:

 

[wdwfan22]

Maybe it is to keep people from making multiple ADRs that they don't intend to use? I don't mind giving the info when making the ADRs, it is Disney. :shrug:

That would also be my guess as well.

 

[PhotoDave219]

Well giving a phone number isn't really a bad thing. What happens if there is a problem with your reservation and they have no way of contacting you? I think you would be a lot more mad if you showed up and couldn't get a table then having to give them a phone number. And address....well an address isn't all that personal. Anyone can go online and look up someones address. It is not like they are asking for a social security number. Lighten up and be happy you are planning a trip to disney.

Phone number is not a problems. That's how they used to track you under the old system.

When we called back and made our reservations, we had no problem making them without giving an address.

 

[PhotoDave219]

I was asked for a phone number for my May ADR's when I made them in March, but not for an address. Maybe they're trying to track where people are visiting from? Or maybe the new ADR system is going to someday mail us a list of our reservations? (unlikely, but would be nice!). I'm sure whatever it is, is for marketing reasons or something like that. The phone number I'm almost certain is to call if there's a problem w/your reservation.

Did you ask them why they needed your address? I'm curious as to what they would say.

Back in Research, we would ask guests for their Zip codes for where they are coming from.

They said they needed my address because they needed my address. You don't need my address for me to make dining reservations.

 

[coasterphil]

Phone number is not a problems. That's how they used to track you under the old system.

When we called back and made our reservations, we had no problem making them without giving an address.

They already had your info from the previous call.

 

[Computer Magic]

Phone number is not a problems. That's how they used to track you under the old system.

When we called back and made our reservations, we had no problem making them without giving an address.

Glad it worked out. I don't live giving out information they don't need. The phone number is plenty to contact you. The rest is for marketing.

 

[I_heart_Tigger]

Did they ask for the whole address? I just booked a few days ago and they asked for my street and town but no postal code so if it's a marketing thing they won't get any info to me...especially since I have the most generic town and street names in North America. Though if you're from Florida, I suspect they can figure out your zip code.

Not sure what the laws are in Florida but where I am we have a privacy act so people can ask for phone, e-mail and mailing address but we don't have to give them. Also, I have a feeling the people that answer the phone are probably just told to get the info...not why it is required.

I would just politely say, I have an unlisted number and I don't give out personal information. I will call to confirm my reservations so there is no need to contact me.

 

[blackthidot]

I wouldnt even think twice about giving my address...Whats the big deal?

 

[PhotoDave219]

I wouldnt even think twice about giving my address...Whats the big deal?

The big deal is that they don't need it for a simple dinner reservation. I don't need more junk mail from Disney. They have my address from all the previous stays and my AP.

They already had your info from the previous call.

From a different phone number and under a different name? One hopes not.

My point is pretty simple. Disney gathers enough marketing information from us when we book our hotel reservations as well as buying tickets for shows and theme park admissions. They don't need to have my home address when i want to make a simple reservation for Tony's Town Square and dinner. They don't ask it at guest relations so why in the world should the person at the end of 407-WDW-DINE be asking for it.

There's no reasonable need for it.

 

[Lance]

The big deal is that they don't need it for a simple dinner reservation. I don't need more junk mail from Disney. They have my address from all the previous stays and my AP.

My point is pretty simple. Disney gathers enough marketing information from us when we book our hotel reservations as well as buying tickets for shows and theme park admissions. They don't need to have my home address when i want to make a simple reservation for Tony's Town Square and dinner. They don't ask it at guest relations so why in the world should the person at the end of 407-WDW-DINE be asking for it.

There's no reasonable need for it.

Agreed!

This is why I change the last number on my phone number everytime someone asks for it... and I make a up a fake address, I have a lot of zip codes stored in my memory...lol... so if they want my real address, they can look up my AP... they're not getting it the easy way...

but yeah... if they're dealing with people making ADR all day, then you need to treat each one of us the same... if not, GTFO and go find another job, sorry!

 

[WDWNooby]

I don't think this is such a big deal. I see it as added "security". You give an address and if there are problems, you can verify the information. In other words, no one could "take your reservation" ... on the other side, I see them doing this so that people can't make multiple reservations and hamper someone else getting into a restaurant they really want.

 

[I_heart_Tigger]

Agreed!

This is why I change the last number on my phone number everytime someone asks for it... and I make a up a fake address, I have a lot of zip codes stored in my memory...lol... so if they want my real address, they can look up my AP... they're not getting it the easy way...

but yeah... if they're dealing with people making ADR all day, then you need to treat each one of us the same... if not, GTFO and go find another job, sorry!

why not just tell them if they need your address they can check for your AP or tell them you don't give out that information :shrug: Has anyone actually tried that? I don't have a problem giving my info but for those of you that do I would be curious to know what the response is when you say..."Sorry I don't give out that information."

 

[KeithVH]

I'm with the OP here. This extra information has no relation to the function for which it is "required", especially since it wasn't necessary in the past and nothing else has changed recently. But yet they want it. So we must assume they wouldn't have paid for the effort to create a system that needs that input w/o a reason. Hence, logic tells us they are using it for something else.

As I think a LOT of people will agree, the new reservation system design must have been led by some recent CIS grad who has never built a functional system before. I've yet to read anything good about it.

Of course, I would never say anything against something that Disney does. We know what happens when you do that.:drevil:

 

[toystorymaniacs]

I've been visiting regularly since '00 and they have always asked for phone number when making reservations, I can't remember about address though.

 

[GymLeaderPhil]

Ala Carte is the name of the new system in use.

I've heard nothing but problems with it and this requirement sounds like a great attempt to flood marketing material to your mailbox.

 

[TURKEY]

The way I understand it is that it is trying to match your room reservation and tie everything (room, reservations, and celebrations) into one. There are multiple systems this effects and if one doesn't work at a time, it causes issues for the dining system.


Asking for your address is to find your household and track your information and make sure you are you. If you have an on property reservation, I don't think they'll ask you for your address.