Haven't posted here in a long time, but always reading. I see Bob Iger is in Orlando this week! Hey, so was my family. We stayed at a DVC "Deluxe" Villa (booked through Disney, we're not DVC). It was really hot this week down there, whew! Nothing like a Central Florida heatwave to get you in the mood for summer. You know what was a super feature of the "Deluxe" villa though...The motion sensors that controlled the air conditioner unit for the villa. Apparently, when you don't move, you know, like when you are sleeping, after 20 minutes the thermostat reverts to a higher setback temperature which is determined by the hotel and is SECRET.
Here's how our nights went. Set thermostat to 70 degrees, go to bed, all is well. Fall asleep. One hour later, wake up in a hot sweat. Get up, go to the bathroom, trigger the motion sensor, cool air starts blasting. Fall back asleep, one-two hours later wake up in a sweat. Rinse and repeat. All. Night. Long.
Day One, we thought that we were just not used to the room. After Day Two, we were like what the heck. A quick google search of the "SensorStat DDC" thermostat, apparently the bane of travelers everywhere, and all was revealed. Tried the override hack, didn't work. The setback temperature must have been set high by Disney, I'm thinking at least 75. So Resort-y!
So after two nights of this, we called the "front desk." They put us through to housekeeping. The person in housekeeping listened to our complaint and put in a work order. We went to the parks, came back, villa felt warm. Called housekeeping and were told that the request was completed. Go to bed, same thing happens, hot cold hot cold. We wake up at 3 am and decide to leave. Not leave the hotel, we need to leave Orlando. Now. We change our flights and we are in the rental car heading back to MCO at 7 am for an early flight back to Jersey.
Honestly, the worst part is the mind games and the lying. If WDW wants to just put a lock on the thermostats like my slumlord did in college, that's one thing. At least I would know what I was dealing with. But to keep showing a lower number, while in the background it's going back to this secret higher setback temperature is just messed up. And I won't even get into the "work order" and assurance that it was completed.
Anyway, I can 100% declare that this experience has swore me off Disney hotels forever, so maybe it was not all for naught.