englanddg
One Little Spark...
It's called an SLA (Service Level Agreement). It's standard practice for dedicated line services.Its simple. Most internet providers that deliver direct lines to your business, have a ratting and promised uptime percentage.
So if the line is down and your business is affected. They have to reimburse you or in someway compensate for the lack of service.
Some lines are incredible expensive (like those multifiber node lines of 300+Mbps, that cost a few hundred of thousands per month). So paying that and getting hit by heavy outages is a big no no.
This is of course is very different from your usual consumer internet. Which doesn't promise you anything. All they have a "max" speeds(not constants), also dont promise full speeds all the time or high reliability levels.
The issue is...the SLA merely outlines your recourse, as a business, if there is an outage. It doesn't stop outages, and certainly doesn't provide redundancy.