We’ve been going to Disney since my kids were in the single digits. Some of their favorite times were there. Disney could have worked this out with us instead of saying, “sorry about your luck.”
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Don’t Stay Here - Disney's All-Star Sports Resort
- Thread starter jackson.soledad
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Figgy1
Premium Member
Disney can't do anything if Priceline doesn't follow the rules
Skibum1970
Well-Known Member
I think that Katiebug has a new account name.
In hindsight I should have coordinated with the hotel via phone. They could have worked with us. Instead they were inflexible. We’ve paid Disney twice for the same room, once through Priceline and then directly to the hotel.
Which was not a response to you.
This is going nowhere.
The issue is with Priceline, not Disney. If Priceline failed to convey all the required guest information to Disney Travel, that's their fault, not Disney's. Disney has a policy in place to insure that the person checking in is the same person who made & paid for the resort stay.
You frankly need to stop bashing Disney for something they have no control over.
You didn't answer my question...
Yes, not going anywhere because they took my money twice, once from Priceline and once from me, so yeah not going anywhere because they get the money and the win.
Sirwalterraleigh
Premium Member
From a lodging standpoint…Disney is one of the easier operators to deal with…
But you have to have the person checking into the room registered. They don’t permit “dummy” rooms for a variety of reasons…fraud being the biggest/easiest one to point too…
But I’m such a big Disney fan that I only apologize and try to kick dirt on their mistakes…everyone knows that
But you have to have the person checking into the room registered. They don’t permit “dummy” rooms for a variety of reasons…fraud being the biggest/easiest one to point too…
But I’m such a big Disney fan that I only apologize and try to kick dirt on their mistakes…everyone knows that
Then Disney could also not do business with Priceline, but they do and yes I found a better deal at Priceline and went for it. Yes, it bit me in the @ss and I ended up paying double, BUT Disney could have helped resolve the issue. The reservation was there. It was in the system. Inflexible because they can be. So what if a family who is looking for a deal to enjoy Disney doesn’t come back? Bottom line, $$$
Figgy1
Premium Member
Your contract was with Priceline, Disney can't fix a contract they had no part in creating nor is it a party to the original contract. There are 2 contracts one between you and Priceline and one between Priceline and Disney. Priceline's contract with Disney wasn't able to be fulfilled due to Priceline not being in compliance with the terms of the contract. If it was Priceline's fault or your fault for not providing the necessary information that's on you or PL not Disney. The fact they were able to find a room for somebody just turning up was good customer service imho. You need to take this matter up with PL and try and get a refund from them if it was their fault the contract was not honored
Disney could but refused to resolveWhich was not a response to you.
This is going nowhere.
The issue is with Priceline, not Disney. If Priceline failed to convey all the required guest information to Disney Travel, that's their fault, not Disney's. Disney has a policy in place to insure that the person checking in is the same person who made & paid for the resort stay.
You frankly need to stop bashing Disney for something they have no control over.
networkpro
Well-Known Member
- In the Parks
- Yes
But you were a customer of Priceline for that offer, not the Disney corporation.
I did take this up with Priceline. Disney Guest Relations had the ability to resolve this and chose not to help.
Again, Disney can't resolve something another company did.
I will ask again, WHICH COMPANY charged your card when you made the reservation with Priceline?
That's who you need to deal with. Disney cannot refund a charge it didn't make... it's not the merchant of record.
How do you know that? Disney wasn't a party to the transaction with Priceline. Which was made clear in the email you were sent.
Disney COULD have resolved the issue. They chose not to help resolve it. I was on the phone with both Priceline and Disney to work through the issue. I asked Disney to honor the purchase made through Priceline. They refused and we paid for the room again.
They chose to not help. Why help when you don’t have to?
Figgy1
Premium Member
Disney couldn't honor the reservation due to it not meeting it's terms and conditions which are in place to protect both Disney and their guests. Priceline could have fixed that when you were on the phone with them, in their system. Disney has no ability to modify 3rd party vendor reservations
Because, as you've been told by Disney and several of us, they can't. They can't modify a reservation made by a 3rd party like Priceline.
Priceline tried and is trying to resolve, but Disney could have helped. It wasn’t someone trying to scam them. They knew exactly what they were doing, making as much as money as possible. Why have Guest Relations if you have no plan to try to resolve an issue?
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