Sir_Cliff
Well-Known Member
I think this is probably largely the case, though where I do see some difference is that slow-walking changes does give more chance to test and adjust depending on how people respond to the changes and any other external factors. The problem with just suddenly turning the dial up to 7 is that you fundamentally change the theme park going experience more or less overnight, annoying your customers royally and making it hard to walk back any of the changes that don't turn out so well and repairing damage to the brand.I don't think it was a 20 year plan. But when MyMagic+ didn't alleviate the issues and worked the way he thought it would, IMO, he believed his next solution was to lean more into demand pricing. Not attraction investment. If this was all Chapek's idea, then the idea would have had to have been conceptualized, project management, developed and made it into production between Feb 2020 and Oct 2021. When have you recently seen Disney work that fast? Remember, people said that the reservation system had to be build on the old Fastpass+ system in order to get it ready quickly enough. Chapek turned the dial up much faster than Iger seems to have been comfortable with. But it's still the same equipment. Just because Chapek went straight to 7 while Iger wanted to start at 3, then go to 4, 5, and slow walk it to 7 doesn't mean that we won't end up in the same place at the end.
I can see the argument that the Chapek method is more honest while the slow-walking that might be more to Iger's taste is essentially just trying to turn up the heat in a way that the frogs don't realise they are being boiled alive. But I do think a more cautious approach to implementing these changes would have at least showed more respect and potentially been more responsive to the impact different changes were having on guest experience and perceptions of the parks.