I think it's important to understand why people are more forgiving to Universal than Disney.
Disney has been overpromising and underdelivering. Their "magical" and "fantastical" press releases for things like a Downtown Disney foodcourt let alone rides/lands are way too over the top.
Furthermore, they announce their lands years in advance and keep the press releases going, do corny ABC TV tie ins, Dancing with the Stars, Disney Christmas Parade Announcements, etc. They have been overpromising and in many cases underdelivering.