I'm not so delusional to think that Disney frequents our website or listens to our podcast, but I don't doubt for a second that they have people monitoring the feedback/dialogue that's going on here. I have an agenda... I want to keep giving Disney money and I want to make sure they know my concerns.
I doubt that Disney has the time to "monitor" the large number of internet forums that discuss the parks, in part because its probably just a relative small number of folks who come back to reading this stuff, though I think that a lot of the comments posted here are representative of how frequent guests view the resort.
I would agree that a lot of the fans here spend thousands of dollars a year on Disney products, and vacations. People will spend $1,200 on a new computer, researching everything, but then gladly give Disney many times more during a trip to WDW without researching the trends in level of quality of entertainment at WDW.
It used to be, decades ago, that Disney just made sure everything they did was high quality, and criticism of the parks was non-existent. DCA changed that big time, even the Simpsons made fun of DCA, and it tarnished Disney's image, at least in the eyes of many on the west coast, where the expectation was now an inferior product.
Now with each new attraction, at least at DLR, Disney has made a concerted effort to produce a lot of propaganda for the attractions, as if the general public isn't smart enough to know what a great attraction is. For Mermaid they had a lot of behind the scenes videos and Imagineers that were clearly only putting a ludicrous amount of enthusiasm, for the ride. I was disappointed when I rode it, and also felt that the hype for Monsters Inc., just didn't meet reality.
So, I've given Disney the benefit of the doubt, but was really disappointed. Now when I see the advertising/propaganda for FLE, I look closely at the pictures and similar past attractions to figure out if the advertising is just an inflated estimate of the attraction meant to forestall criticism. I think it is actually a big "red flag" if you get a behind the scene video hyping the ride, didn't get a behind the scenes view of RSR showing the dark ride portions being built, and it turned out great, but oddly got a ton of Mermaid videos with Imagineers yelling at the camera, saying how great the ride is, when I think the public should be the judge of that.