englanddg
One Little Spark...
I will remember your advice since I want to be one of those business leaders. But for Disney, not for the government. While I do think it's important to make sure your workers aren't "sluggish" (my dad is second in command at his firm and he has complained about another attorney not working hard enough so he's had to kick her butt) it's important to also treat your workers fairly especially when you have ones that work hard as you sound like you do.
When in the board room, do not assume that technology is anything more than automation. It is NEVER a solution, merely a tool to ease the process. If used inappropriately, it will act inappropriately.
In the industry we have a several terms for that, but GIGO is the most apt for my example. GIGO means Garbage In, Garbage Out.
Today I had a 2 hour meeting where sales managers swore up and down that the system was sending all scanned documents to insurance carriers, and since we were getting cancellation notices from carriers due to not having the documents, the system was broken. Turns out...after I did some research (which they were impatient and didn't want to allow me to do), approx 70% of their complains / notices we received were because the end user agents didn't do their job and scan the documents into the system. The remaining approx 30% of complaints were for carriers we never transmitted to, and agents were supposed to fax completed documents.
ALL of this was easy to see using pre-built reports on the system, but the sales managers either have no idea what they are doing, or didn't take the time (I suspect a combination of both) to do even a minimal amount of research before making it a "huge" issue that dragged me into it.
Of course, at the end of the meeting, they asked me why the latest programming request they had (which they requested on a whim on Weds) wasn't done.
I'm...just irritated and griping. But it is annoying.