Ziffel, why are you having such a hard time understanding that the character was the one that was wronged, not the guest?
Forgive me, but it's arrogant and closed-minded to assume that someone doesn't UNDERSTAND something, when in fact they simply DISAGREE with your opinion. That's the case here. Having said that, I'm perfectly willing to admit that I'm no more certain that the guest was wronged, than you are that the character was wronged. I'm simply stating that IF the CM's action was intentionally meant to hit the kid, then he should have faced disciplinary action unless he had absolutely no other choice.
I was also doubting someone's claim that the CM "got a promotion" after the incident. Not only does it sound completely made up, but the poster who made the claim wasn't able to back the statement up with anything.