Weird Survey from Walt Disney Parks & Resorts

[Soarin' Over Pgh]

Party Animals!

I LOL'd so hard.

I took one of those word and phrase tests way back when for a job interview. The problem that hit me is go with the simple answer or try and out game the game. I tried to out game the game and was not offered the job. LOL.

I'm afraid I would just try to make up the most deranged answers I could to this survey. It's a wonder the drones aren't flying around over my house daily.

Corey, I also had to take one of these during job interview. Needless to say, when they (three interviewers) were reading my answers, their eyebrows kept going up, and up... and up. I humbly excused myself, tail tucked firmly between legs and hustled it out of there, haha

I'm waiting for the drones as well.

 

[Master Yoda]

You know how when a car salesman, at the end of your sale, says, "Please take this survey about me. I need all "EXTREMELY SATISFIED" responses or I don't get my paycheck this week"?

This survey sounds even lower than that, which is already low.

You would be shocked at how some of those surveys are done. In most cases, any response below the highest one available will go against the employee. If you were given 5 questions on a survey and told to rate the level of service on a scale of 1 to 5, 5 being the best and you answered with (4) 5's and (1) 4, the survey would flag exactly the same as (5) 1's.

 

[Disney Dawg88]

You would be shocked at how some of those surveys are done. In most cases, any response below the highest one available will go against the employee. If you were given 5 questions on a survey and told to rate the level of service on a scale of 1 to 5, 5 being the best and you answered with (4) 5's and (1) 4, the survey would flag exactly the same as (5) 1's.

You're 100% correct. Normally these are all on a 1 - 5 scale as you described, and if they don't get all 5's it is considered failing. Often times several other people's performances are tied to the sales persons survey, for example the F&I manager, and they'll ask a question along the lines of "how long did it take for you to finish your paper work in the finance office?". That of course has nothing to do with the salesperson.

 

[Master Yoda]

I'm not one to give a 5 for something that an employee or company should be doing. Give a 5 because I actually walked up to a cash register was greeted and my sale rung up??? That's what is supposed to happen it's not something to be praised in my books.

And that is where the problem comes in. You are actually putting some thought into it and giving out what most perceive as accurate scores.

(1) is an experience that makes me want to reach through the phone and punch the person on the other end.
(3) is a person doing their job correctly, but not any more.
(5) is a situation where I want to praise going above and beyond.

This is why I was completely dumbfounded when I found out how nearly every company (I have yet to hear of one that does not do it this way) reads the results of the surveys. It makes them completely pointless for actually measuring the quality of a customer service rep. All they really do is give the company ammo or getting rid of someone or denying them a promotion, raise or bonus.

 

[Master Yoda]

You nailed it that's pretty much how I grade things. That is one of the reason I'm not a big fan of large corporations who have levels of management that have to justify why they even exist. Management by objectives is another thing that I have always thought was useless but is widely used. It's really the whole reason why new companies preform better then old companies, new companies have younger people who are bent on doing whatever and haven't gotten into a keep your head down, I'll coast attitude.

Since I learned of this I have all but stopped doing the surveys. If I get a really good rep I will do it and 5 everything. If I get one that makes me want to kick a puppy, 1s across the board.

 

[wdwfan4ver]

That survey sounds much different than the Survey that my younger brother did at one of the parks a couple weeks ago. The cast member at the time was asked a couple questioned related to My Magic+/next gen. The cast asked about magic bands and if we have Disney apps on a smart phone.

 

[Bairstow]

I would imagine that an imposter dressed like a Disney market research employee asking guests questions in the park would be identified and removed from the park in very short order.

 

[AEfx]

EDITED

 

[AEfx]

I would imagine that an imposter dressed like a Disney market research employee asking guests questions in the park would be identified and removed from the park in very short order.

Yeah, I'm not sure how it works, but I would be sure that a banning would also take place. But I've never been banned, so I don't know how that all happens - anyone want to ask Jim Hill?


(Hahahaha, I'm sorry, I could not resist!)

 

[yeti]

.....(do I say anything?)

Read my post again with the op's post in mind.

 

[Bairstow]

That was a really dumb thing for him to say, as:

1) It admits that the park has problems on standing on it's own, and

2) That only MM+ guests (who will only ever be a percentage of guests, as only those that stay on property and buy the things will have access to it) can enjoy the park says that day-guests or those who dare to stay off-property will have a sub-standard experience.

That's not very positive stuff to say about a park, to be honest. Speaks more to the inadequacies of the park than anything else.



Conceptually, I agree with him - there is no security risk here. That said, consumers are bombarded with so much (often contradicting) information about personal information security, that they tend to err on the side of paranoia. I mean, even here - where we have discussed design documents and clear evidence has been presented that no data resides on the bracelet, it just accesses the information on the Disney servers that is already there (just using a bracelet instead of a card, and the bracelet is actually more secure than a KTTW in many ways) you STILL can't get some people to get that. So convincing the general public is a huge task, they just keep picking the wrong people to test it who are likely more excited to be involved than the average guest will be and will scrutinize it much more.



That's strange...when I think white, I think dirty (as in, gets smudges and gunk more easily - theme parks are not clean places). And white is becoming very passe - it's mid-00's and looks dated on tech now (iPod, original XBOX 360, Wii, etc.). Not an issue, just an odd statement and I find it surprising.

It's too bad they "cannot wait to expand our offerings for everyone" instead of now spending money thinking how to jewel-up and decorate the bands...

Er, you do know that yeti was just riffing on the theory that WDW is fishing for positive comments, right?
Rasulo never actually said any of that stuff.

 

[AEfx]

.....(do I say anything?)

Read my post again with the op's post in mind.

LOL I've edited my post.

I usually am pretty swift picking up sarcasm or parody and this time, yup, completely missed it.

 

[ford91exploder]

And that is where the problem comes in. You are actually putting some thought into it and giving out what most perceive as accurate scores.

(1) is an experience that makes me want to reach through the phone and punch the person on the other end.
(3) is a person doing their job correctly, but not any more.
(5) is a situation where I want to praise going above and beyond.

This is why I was completely dumbfounded when I found out how nearly every company (I have yet to hear of one that does not do it this way) reads the results of the surveys. It makes them completely pointless for actually measuring the quality of a customer service rep. All they really do is give the company ammo or getting rid of someone or denying them a promotion, raise or bonus.

Which is why I generally pass on doing them

 

[ford91exploder]

MyMagicNightVisionGoggles rentals are available for rent at the stand outside of Tuskar House for the low pixie dust price of $9.99 an hour.

Be sure to log into your MyDisneyExperience App and reserve your FastPass+ slot for them before they are all gone!

They will need to rent for more than that, GenIII goggles are about 4K new

 

[Bairstow]

Maybe they could set up big infrared floodlights.
Then people could use the cameras on their smartphones and digital cameras like nightvision viewfinders.

 

[MattM]

I wish I could get a White Russian at Epcot.

 

[yeti]

I usually am pretty swift picking up sarcasm or parody and this time, yup, completely missed it.

I'm just THAT convincing.

 

[ford91exploder]

Maybe they could set up big infrared floodlights.
Then people could use the cameras on their smartphones and digital cameras like nightvision viewfinders.

If you use the NVG at AKL there ARE IR spotlights illuminating the AKL building as well as some other locations, The NVG can see much further into the IR range than can camera's and that's deliberate on the camera makers part otherwise IR scatter would ruin a lot of pictures, NVG is designed to detect light sources and the Gen III tubes can see into both the UV and IR ranges.

 

[AEfx]

I'm just THAT convincing.

Seriously!

For real...with the crap we have been hearing lately, I completely thoroughly did not doubt that it was actually said at some stupid conference or something. It was just the right amount of "out of touch" and "corporate non-speak" - the white thing threw me off (as I said in my post), but still not for one second did I doubt an executive of the company said those words.

That either says I'm an idiot, or that things have gotten that bad. Some would likely say a combination of both, LOL. But while I may be a lot of things, unobservant is not one of them - and even if by chance I haven't progressed since then, I've scored Post-High School for reading comprehension since I was in grade school. So as much as I'd like to chalk it all up to just me (because it wouldn't be as sad), I think it really is that things have gotten that bad that it seems completely rational that those are actual words spoken by someone responsible for schilling the polished turd known as MM+.

 

[PeterAlt]

Probably looking for "buzz words". I would imagine that Disney has a hard job marketing to all the different groups of people that come to WDW. NYC as opposed to Rural Kansas opposed to Ireland opposed to Asia opposed to the Middle East. I have noticed the in room TV actually shows different attraction depending on if you are watching the English version or the Spanish version. On the Spanish version they show The Grand Prix as a don't miss, it's not mentioned on the English version. Same with the DVC commercials or whatever you call them on the in room TV.

Combine Disney's World-class marketing department with emerging technogies such as MyMagic+ and NextGen, the entire 30,000 acres that is WDW will actually be one big stealthy adware virus. Disney is smart. Wherever you go, no matter what you do, every guest on Disney property will be infected and unknowingly interacting with it - all without having to turn on a computer. All you need to do is go on a ride, use your room key, eat breakfast, buy a gift, or (and especially) turn on your smartphone.

Wow, they are actually going to achieve the first adware virus that won't need a computer to interact with you and spread. Their marketing team will tell everyone to be happy that they no longer have any privacy and that everyone's every move is being tracked in an effort to offer better and personalized customer service. I'm pretty sure this wasn't the Big Beautiful Tomorrow Uncle Walt had in mind. More like what George Orwell had in mind.