Not that anyone cares, but I thought I would expand on this. The survey the salesperson is talking about actually comes from the manufacturer, not the dealership. Often times it consists of a phone call that you will receive shortly after the purchase of the car. It has nothing to do with a salesperson receiving their paycheck either, however, if they get slammed on several surveys they can lose their job. Depending on the manufacturer, a salesperson can receive something from them if they receive a survey with all "extremely satisfied". Some offer a small financial reward, $50 - $100, others offer points that they can use to get a prize of their choosing from a catalog.
I'm work for a company that is a vendor to car dealerships, so I'm well aware of these surveys. Just thought I would add this. Sorry this had nothing to do with Disney
I also work with a vendor who has close relationships with car dealerships. Spot on description. And, that's why they ask you to grade them highly.
So, why the surveys? It's because the execs at the auto company are trying to control the quality of their dealerships through direct customer interaction...you have to remember, none of these dealerships are wholly owned by the manufacturer, if at all, but they are trying to protect their licensed brand. Avoid the "I hate Ford because Bubba down at Bubba's Ford is a dimwit dummy fatboy! Oh, and their free coffee was cold! Yeah, so Ford stinks!" sort of thing.
Anyhow, point is, the salesperson is merely graded on what he sells. At least day to day (and that's the overarching message from their management, since they have to unload their purchased inventory). You could be the nicest, most knowledgeable person ever on that lot...but if you don't sell, watch how quickly they replace you. That is, in most places, your ONLY metric.
So, salesmen see these sorts of surveys as stupid, because you bought the car, didn't you? Therefore you obviously liked their service, and therefore the survey is stupid. And, if you don't respond well to the survey because they happened to catch you when you were stuck in rush hour traffic on your way home in your new Town & Country and were upset that you got cut off so you didn't give the best or well thought out responses at the time...well...that's just a headache that they'll have to deal with afterwards (and...can lead to termination according to service quality amendments in the dealership contracts).
So, that's what they are thinking (and, I'm not sure that's a wrongheaded view!). I don't like it when they do that (or anyone does, heck, even the Disney Call Center folks do it...), but to be fair to them, you have to see it from their side to understand why they do it. <grin>
It's wrongheaded management that is overbearing...in my opinion. It's like managers who install webcams in their stores so they can "watch to see if their employees are productive or not" (something that yes, I've had to argue against, even though I'd make a ton of money installing and configuring the webcams)...
When a business is running well, if you know that business, really know it...then you can tell when you walk in. There's a feel...a buzz about the place. It's hard to explain, but it certainly is there.
Man, I'm talkative tonight...
