That's what we've become as a society. We complain and cause a stir until we get our way (I don't, just remarking what I've noticed). And they know companies will give in for fear of it getting out on social media or making someone look bad.
Then that's on the company allowing social media posters so much power. Ignore them. If they threaten not to patronize the company and tell their friends, let them. I'm sure a couple of thousand entitled social media complainers won't be missed at Disney....the rest of us will enjoy the less crowded parks!
One reason why I don't have Facebook, Twitter or any other social media accounts. WDWMagic is as close as I get to social media....