flynnibus
Premium Member
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WDW is canceling Jan. 31st reservations at CRT to hold event for more $
- Thread starter GhostHost1000
- Start date
flynnibus
Premium Member
While I agree that was a much bigger impact... it's also much more acceptable that construction ultimately has to happen. It's not like they closed the beach to the wedding party 3 weeks before the wedding... so they could hold a party for someone else..
SorcererMC
Well-Known Member
Right - it's a different circumstance. I was just considering where this might rank in terms of disruption. Hopefully no one's vacation was completely ruined. I'm sure that Disney cancels/moves hotel/dining reservations in the course of doing business....and for the moment I'm choosing to believe that Disney will do whatever is necessary to make it right to the extent possible for affected guests (and no, they shouldn't have to fight for compensation). I think this could and should have been avoided...But: If it were me, I would be quite angry and extremely disappointed and expect to be compensated, but ultimately - I think that someone behind the scenes had a 'son of a nutcracker' moment, for reservations to be cancelled this late in the game....and for me human error is a forgivable offense.
xdan0920
Think for yourselfer
I don't get it. What other kind of error is there?
And not for nothing, this wasn't an error. This was Disney deciding to do (another) upcharge event, and not giving a crap about it's regular guests. It's as simple as that.
Every Disney advertisement and commercial focuses so heavily on making memories with the family and having that once in a lifetime "Disney" experience. That is what WDW has always been about for the guests. The company (of course) has always wanted to make more money (nothing wrong with that), and people for the most part know that a WDW trip is not cheap. Disney has always had the reputation for a high price point, but it was worth it due to the service and experience they offered.
The greed has always been there, the only difference is that they used to actually care enough about the companies image for impeccable standards and family values that they found ways to make money WITHOUT completely alienating their core demographic. There have always been options for the more elite/wealthy guest with a larger wallet, but it was never "in your face". They did a wonderful job of balancing it all while maintaining that image of "everybody is a VIP". Fast forward to current times and the care takers of the company prefer the image of being a trendy nightclub in the city that offers VIP tables for $3,000 otherwise you can wait in line for 2 hours. Disney continues to churn out these high price events, raise prices and decrease benefits. Now they are just flat out disrespecting their guests with this CRT nonsense. Its akin to the bouncer at the door of the club rejecting a person due to their looks (or in this case, their wallet). And before somebody claims Im acting as if the sky is falling, I assure I am not. Disney is still a great for families to visit, its just painfully obvious that those families are not anywhere near as appreciated as they once were. But hey, Disney is a business.
The greed has always been there, the only difference is that they used to actually care enough about the companies image for impeccable standards and family values that they found ways to make money WITHOUT completely alienating their core demographic. There have always been options for the more elite/wealthy guest with a larger wallet, but it was never "in your face". They did a wonderful job of balancing it all while maintaining that image of "everybody is a VIP". Fast forward to current times and the care takers of the company prefer the image of being a trendy nightclub in the city that offers VIP tables for $3,000 otherwise you can wait in line for 2 hours. Disney continues to churn out these high price events, raise prices and decrease benefits. Now they are just flat out disrespecting their guests with this CRT nonsense. Its akin to the bouncer at the door of the club rejecting a person due to their looks (or in this case, their wallet). And before somebody claims Im acting as if the sky is falling, I assure I am not. Disney is still a great for families to visit, its just painfully obvious that those families are not anywhere near as appreciated as they once were. But hey, Disney is a business.
Is this referring to Disney or a WDWMagic member? (not naming any names...*cough*)
goof
I wish that would happen, but the Pavlovian Dog -like disney fans with deep pockets are probably salivating at the chance to attend this "exclusive" event.
I know Pete Werner cancelled his reservation, but he's a perfect example of why Disney keeps offering these ridiculously expensive events.
Nubs70
Well-Known Member
WDW could have avoided this situation if they had a customer focus and asked "How does a customer reserve a table?"
Asking that simple question, WDW would realise that would need to book the event 191 days out so as not to conflict with inbound customer reservations.
Instead WDW pulls a Judge Smails.
Asking that simple question, WDW would realise that would need to book the event 191 days out so as not to conflict with inbound customer reservations.
Instead WDW pulls a Judge Smails.
DisneyPan
Active Member
Well, I'm sure when Pete Werner cancelled he let them know it was because of the displaced guests. He's one to speak his mind.
Actually, that would be a great idea. Yeah, I'm not the biggest social media guru, but I love that idea. I know two wrongs don't make a right, but in this situation I feel like if they were left with an empty restaurant we would all feel better in some satisfied way.
21stamps
Well-Known Member
Wow.
I would completely agree with you if we knew for certain that people were unhappy and their vacations were "ruined". Not everyone has a minute by minute spreadsheet. I don't think everyone even makes a reservation or even plans a trip at 180 days out. No one that I (personally) know does. My family doesn't either. Somehow we still get all of the restaurants we want..CRT was available a while I was planning my trip, I debated but decided against it.
Of all of the reservations I did make, most of the time/days were chosen by me bc of restaurant availability. If Disney would have called and offered me another time then I would have been good with that. If it conflicted with my other plans I would have expected them to make the necessary adjustments to handle that.
From the one personal account that I have read- adjusting and accommodating is exactly what they did. The change actually worked out better for that person, and maybe worked out better for others. Some were furious I'm sure, but not all guests have a meltdown if a change in the itinerary needs to be made.
Disney made a mistake. They handled their mistake. The party was not during regular park hours, but somehow reservations were made during a time where set up would be going on. Human or computer error, who knows.
You can stare and scream at spilled milk, or you can just clean it up.
Is there some official "rule" that one's vacation must be ruined before they can express displeasure with a decision like this?
oh they are making memories alright... just these days they aren't always the right ones
As I noted in an earlier post, I can personally attest to this happening in 2014 when my NYE dinner reservation was cancelled for a special event over 3 months after I made the reservation. Don't know what that does to your calculus of the appropriate amount of fear or rage.
This isn't a nornal restaurant its an experience that people plan a 180 days in advance. I can't image after planning this and then telling my DD sorry our reservation got cancelled. IMHO I think CRT is overated but if I was plannng for six months a one and done trip it would probably be on my list. I can't believe they, whoever was the rocket scientist that came up with, could be so incredible obtuse to who guests plan for their WDW experience.
As I noted, when the same thing happened to me two years ago, there was no adjusting or accommodating on Disney's part. The offer was "Let's see what other restaurants have availability that night". Perhaps Disney has learned since then and now does provide adjustments and accommodations when they cancel reservations for a special event, but none was offered in 2014.
You have a Trip Report entitled "Im Ditching The Spreadsheets". Here is a passage from it:
But nobody plans that far ahead, right? LOL. Queue the deflection as you label me a "stalker" or some other nonsense.
Why is it that sometimes people who defend Disney choose to grossly exaggerate a situation?
I didn't see anyone on this thread claim that a vacation was "ruined" except for @21stamps. I see people expressing disappointment, but that's about all.