SorcererMC
Well-Known Member
Oh I agree that creating a situation where you are cancelling reservations is a fail.
I think in the end all was good. Not every guest plans every moment of every day at WDW. I'm sure quite a few scheduled that dinner because it was the only time available when booking, and some of those people probably don't care what time of the day they go- as long as they get it. I think my second post on this thread said "I'd like to see the result". IMO the result was good. Can't change a time that is no longer available, but making sure you are accommodating the guests at another time is what I would expect...and it appears to be what happened..starting with the initial phone call...without demands or yelling. When the original offer wouldn't work, the guy explained his situation, and then shortly after a solution for that was found.
I see from the other site that Disney contacted them on 1/14; chef series announced on the 4th. Of course I don't know what happened behind the scenes, but it looks like someone at Disney made an honest but awful mistake in planning the chef event, ie allowing enough time for 7pm dinner reservations that night and then the event set-up before 9pm.