WDW is canceling Jan. 31st reservations at CRT to hold event for more $

[larryz]

I was under the impression that Amazon doesn't accept Bitcoin payment directly but there some entities that will convert Bitcoin to an Amazon gift card?

Yeah, that's it. I must have hit a retailer link...

 

[danlb_2000]

It usually states "admission required" so I'm thinking since it's not mentioned, it's not required. Could you imagine it is? I thought cancelling ADRs for an upcharge was the new low but that would clearly be even lower. They can't possibly do that.

I definitely could imagine it is. This is the same company that added an up-charge event to the Christmas party which is already an upcharge event.

 

[Delgado]

Gather enough anytime FP+'s and you'll have $10k for the VIVIP dinner. FP+'s have monetary value, right?

Yes, yes that is exactly what has continued to be said.


I'd really like to know if anyone has heard or read about how Disney attempted to make things right with customers..
The only reason I continue to watch the thread, want to know how far customer service will go.

 

[21stamps]

Yes, yes that is exactly what has continued to be said.


I'd really like to know if anyone has heard or read about how Disney attempted to make things right with customers..
The only reason I continue to watch the thread, want to know how far customer service will go.

I had to read what you were responding to.
The disconnect with the people here is that they think value and price have the same definition.
If someone says "You can have $500 or 2 more days to live." Would people choose the $500 because it's a monetary amount?lol.
There can't be a discussion on what is good customer service, or really anything in life, when people don't understand the word "value".

 

[Nemo14]

I had to read what you were responding to.
The disconnect with the people here is that they think value and price have the same definition.
If someone says "You can have $500 or 2 more days to live." Would people choose the $500 because it's a monetary amount?lol.
There can't be a discussion on what is good customer service, or really anything in life, when people don't understand the word "value".

I really disagee. It has been mentioned multiple times, and not just by you.

 

[Grimley1968]

I really disagree. It has been mentioned multiple times, and not just by you.

I just think it's funny that a ridiculous joke by yours truly triggered an economics lecture.

 

[Kingtut]

I had to read what you were responding to.
The disconnect with the people here is that they think value and price have the same definition.
If someone says "You can have $500 or 2 more days to live." Would people choose the $500 because it's a monetary amount?lol.
There can't be a discussion on what is good customer service, or really anything in life, when people don't understand the word "value".

Is the $500 question a required interview question for potential WDW management positions? Consider your response carefully! ( if you want the job)

 

[draybook]

No, I'm just tired of hearing the whiners.
Complain about things, but still spend your money at Disney.
If you are truly upset then cancel your vacation.

Or we could be good consumers and give honest feedback about the company which is servicing us. You know that's how it works, right? And if you're sick of us then take your monkey self on over to the DIS, where only the dusters are allowed.

 

[L.C. Clench]

What does value have to do with customer service?

 

[snek]

Or we could he good consumers and give honest feedback about the company which is servicing us. You know that's how it works, right? And if you're sick of us then take your monkey self on over to the DIS, where only the dusters are allowed.

I can't help but think of a bunch of people on horseback, in dusters, with pixie stix, crowding around fast pass kiosks.

 

[SorcererMC]

What does value have to do with customer service?

In case you're not joking....

Everything. A consumer's value proposition is evaluated before, during, and after purchase. A business must take that into account if they intend to create any sort of brand loyalty. Many people here would tell you that Disney is no longer focused on their product and guest service, but on the brand. Undervalue the product and the consumer, and you undervalue the brand....it's the equivalent of courting failure. (Hence my earlier statement that I think Disney is on 'thin ice' if they are inconveniencing their guests in large numbers).

 

[L.C. Clench]

In case you're not joking....

Everything. A consumer's value proposition is evaluated before, during, and after purchase. A business must take that into account if they intend to create any sort of brand loyalty. Many people here would tell you that Disney is no longer focused on their product and guest service, but on the brand. Undervalue the product and the consumer, and you undervalue the brand....it's the equivalent of courting failure. (Hence my earlier statement that I think Disney is on 'thin ice' if they are inconveniencing their guests in large numbers).

Here's my take on value in a simple scenario and why I don't think it goes hand and hand with service (especially in this scenario). McDonald's has $1 drinks of any size and I would find value in the 32oz Coke regardless of whether I get good service or not. Starbucks has coffee drinks for $5 and no matter how nice they are I don't see any value in the product. For the most part the actual product is the critical component of value.

In this case I don't see where value plays any part in what occurred. If (and that's the big word here) they were able to plug people into another dinner spot then their value doesn't change. Same price, same product, same service, same value. Now where I think it changes is if they offer you breakfast or lunch or nothing at all. I also think once they lie about what happened or offer nothing without being prompted then no amount of customer service repairs the damage. If you have to ask for a Supervisor to prompt anything but "too bad so sad" then no rescheduling, anytime FP or gift card creates a positive customer service experience. At that point you've moved into customer recovery which seems to be the new staple of Disney instead of service.

 

[Laketravis]

I tend to agree with both of you. Value is a subjective term that can be associated with both the tangible and intangible.

To build on the drink example, Disney diminished the tangible value of "unlimited" thru the use of RFID's and throttled capacity on beverage cups. It's not a far stretch to also associate that negative action with diminished "customer service", an intangible.

In case you're not joking....

Everything. A consumer's value proposition is evaluated before, during, and after purchase. A business must take that into account if they intend to create any sort of brand loyalty. Many people here would tell you that Disney is no longer focused on their product and guest service, but on the brand. Undervalue the product and the consumer, and you undervalue the brand....it's the equivalent of courting failure. (Hence my earlier statement that I think Disney is on 'thin ice' if they are inconveniencing their guests in large numbers).

Here's my take on value in a simple scenario and why I don't think it goes hand and hand with service (especially in this scenario). McDonald's has $1 drinks of any size and I would find value in the 32oz Coke regardless of whether I get good service or not. Starbucks has coffee drinks for $5 and no matter how nice they are I don't see any value in the product. For the most part the actual product is the critical component of value.

In this case I don't see where value plays any part in what occurred. If (and that's the big word here) they were able to plug people into another dinner spot then their value doesn't change. Same price, same product, same service, same value. Now where I think it changes is if they offer you breakfast or lunch or nothing at all. I also think once they lie about what happened or offer nothing without being prompted then no amount of customer service repairs the damage. If you have to ask for a Supervisor to prompt anything but "too bad so sad" then no rescheduling, anytime FP or gift card creates a positive customer service experience. At that point you've moved into customer recovery which seems to be the new staple of Disney instead of service.

 

[Bandini]

I tend to agree with both of you. Value is a subjective term that can be associated with both the tangible and intangible.

To build on the drink example, Disney diminished the tangible value of "unlimited" thru the use of RFID's and throttled capacity on beverage cups. It's not a far stretch to also associate that negative action with diminished "customer service", an intangible.

You forgot to mention that all drinks are medium sized in the MK nowadays.

 

[GhostHost1000]

From what I have heard, Disney assisted guests with other dining reservations and are now paying for those meals as well.

I'm sure the profit from the expensive CRT premium dinner will easily take care of that

 

[larryz]

Starbucks has coffee drinks for $5 and no matter how nice they are I don't see any value in the product. For the most part the actual product is the critical component of value.

But...but...but, they put your name on the cup and everything!

 

[larryz]

I tend to agree with both of you. Value is a subjective term that can be associated with both the tangible and intangible.

To build on the drink example, Disney diminished the tangible value of "unlimited" thru the use of RFID's and throttled capacity on beverage cups. It's not a far stretch to also associate that negative action with diminished "customer service", an intangible.

Exactly. My classic response to "Is the MVMCP/MNSSHP worth it?" question was "It depends on your expectations/experience." In other words, you have to try it and see for yourself if it's "worth it."

From what I have heard, Disney assisted guests with other dining reservations and are now paying for those meals as well.

I hope that's true. It's the least they could do.

 

[Luxe]

Exactly. My classic response to "Is the MVMCP/MNSSHP worth it?" question was "It depends on your expectations/experience." In other words, you have to try it and see for yourself if it's "worth it.".

I don't quite agree with that. I think there comes a point where it becomes objective whether something holds value or not. For example, say I payed $100 to go to the MK for one day. I could say that there was value because I had a wonderful time. Then someone comes along and pays $200 for the same thing and they claim value because they also had a wonderful time. When in reality, you are over paying for something and claiming it has value because you still enjoyed yourself. My point being, people can justify the price of anything if they claim the "experience" was worth it, but I have a hard time believing that. I still think there is a consistent value that is independent of subjective opinions.

I don't want to get too far off topic but I personally feel that the MVMCP and MNSSHP should be included in your park ticket and not an add on upcharge. Take away the "free" cookies and drinks and it's just a holiday parade and a stage show or two. Other theme parks already do this and they don't feel the need to upcharge for it.

 

[snek]

Take away the "free" cookies and drinks and it's just a holiday parade and a stage show or two.

Wait what!? I missed the free cookies and drinks! I only got the "free" candy and a bajillion peeps no one wanted but I didn't want to leave the line and make the peep people feel bad.

 

[Luxe]

Wait what!? I missed the free cookies and drinks! I only got the "free" candy and a bajillion peeps no one wanted but I didn't want to leave the line and make the peep people feel bad.

Forgot to mention the candy! The cookies and hot beverages are at the Christmas party only.