This sums it up rather nicely.
During the last 2 decades of the last century, there was a concerted effort by many Fortune 500 companies to drive revenue and profits by improving the product through R&D investment and process optimization, resulting in additional revenue and higher margins (making shareholders happy) along with producing better products (making customers happy). Higher profits and happier customers inevitably led to happier employees.
Ever since 9/11, that corporate philosophy has changed.
It's now a throwback to the 1960s and before, where satisfying shareholders is viewed as at odds with satisfying customers and employees. In a nutshell, today's corporate philosophy is that in order to keep shareholders happy, both customers and employees must suffer.
Unfortunately, Disney is one of the companies that is leading the way in this new corporate philosophy.