21stamps
Well-Known Member
AKA--- shift button. Just sayin'
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Water cup change??
- Thread starter midnightsun
- Start date
Incomudro
Well-Known Member
Yeah, it is.
Disney isn't forcing you to choose between dehydration, or shelling out cash for water.
There are water fountains all over the place.
xdan0920
Think for yourselfer
So?
njDizFan
Well-Known Member
Disney, the company that has long since advertised and established itself as a premium resort destination. The company that is lauded for having that "Disney difference". The high end resort that prides itself on a top notch customer experience. Free pins on your birthday, cleanliness, high end dining options...."have a magical day".
Shouldn't you expect extra treatment when you ride first class? What about a concierge level hotel? Disney claims to be a world class destination, they should treat their customers with exceptional hospitality.
This is not an unwarranted entitlement, Disney has set a precedent and as the consumer I expect that to be fulfilled. All strawman arguements aside(no I do not expect the resort to clothe me) and @flynnibus unlike a 7-11(not sure if you are being sarcastic in this thread), WDW is a full service resort with the capaiblity to service their guests basic requests. And as flynnibus said this sounds to me like a passive agressive move to disuade customers from asking for free water. I mean that picture is ridiculous, it's a shot glass.
I have never asked for a free water and may never in the future but it certainly does seem like a penny pinching move.
Shouldn't you expect extra treatment when you ride first class? What about a concierge level hotel? Disney claims to be a world class destination, they should treat their customers with exceptional hospitality.
This is not an unwarranted entitlement, Disney has set a precedent and as the consumer I expect that to be fulfilled. All strawman arguements aside(no I do not expect the resort to clothe me) and @flynnibus unlike a 7-11(not sure if you are being sarcastic in this thread), WDW is a full service resort with the capaiblity to service their guests basic requests. And as flynnibus said this sounds to me like a passive agressive move to disuade customers from asking for free water. I mean that picture is ridiculous, it's a shot glass.
I have never asked for a free water and may never in the future but it certainly does seem like a penny pinching move.
unkadug
Follower of "Saget"The Cult
Proof that you are just flying off the handle about something that is really of no consequence to most people.
Oh, you seem to be fond of the word "Nazi"....you used it once earlier in this thread and the mods had to delete your post.
xdan0920
Think for yourselfer
I actually don't think it's cost savings per say. I think some pencil pusher MBA type got it in their head that if they reduce the amount of free water, it'll encourage guests to BUY bottles instead. Therefore increasing the bottom line. Disney is a business dontcha know?
unkadug
Follower of "Saget"The Cult
BUT BUT they already got all my money...they owe me free water.
njDizFan
Well-Known Member
I agree, replace penny pinching with money grab....
daisyduckie
Well-Known Member
Money grab is a ridiculous phrase. Businesses exist to make money. Period the end. Whoever invented the phrase Money Grab probably was disappointed they couldn't load their purse off a buffet and go get gallon jugs of free water, and have someone cart it to their car for them.
njDizFan
Well-Known Member
Or simple courtesy from a company that is acclaimed for their customer service.
Once again this is not about arguing over an entitlement attitude(Disney owes me because I am special), this should be about accomodations from a "world class" resort.
njDizFan
Well-Known Member
And they built their business respecting their customers and not monetizing all the accomodations. Long range thinking not YOY P&LMoney grab is a ridiculous phrase. Businesses exist to make money. Period the end. Whoever invented the phrase Money Grab probably was disappointed they couldn't load their purse off a buffet and go get gallon jugs of free water, and have someone cart it to their car for them.
daisyduckie
Well-Known Member
Can't wait for people to start demanding free bread to go along with their free water
Yup. Because eating is necessary. And you can't expect people not to eat. Even if they were handing out free loaves of bread some would complain it wasn't whole wheat, or cut in the thickness they prefer.
21stamps
Well-Known Member
They are a business. Not a charity. It's been pointed out many times that they already provide water/places to drink or fill your own water.
I think a lot of people just don't understand what paying for something means. You can pay over $900 per night at the Four Seasons Seattle for a non club level room.. And you will still have a large bill for all of your "extras" dining/drinking etc at the end of your stay. You will receive excellent customer service though- that has nothing to do with giving things away for free
To accuse a company of money grabbing or cost cutting bc you are too cheap to spend 20 bucks on a reusable filtered water mug, or a few waters (reasonably priced comparitively), or because you think you are too good to stop at a water fountain, or just because you think that WDW owes you a larger cup than what they've provided, is simply unreasonable thinking. Really, take a step back and look at it. It's not a justifiable train of thought.
daisyduckie
Well-Known Member
Which has nothing to do with the free water they still hand out. How have the monetized their free water??????????
njDizFan
Well-Known Member
How did TWDC build this vast empire? The brand has(or at least was) become synonymous with the best family oriented film/park/cruise etc. You earn that reputation from exceeding customer expectations. By going the extra yard by doing the little things that make people say...hmm the competion does not do that, you know the "Disney difference". That is long range thinking, growing you customer base, appeasing and thanking them for business. The cleanest restrooms, the best attractions, the. best accomodations. And yes Disney has made a ton of money doing that for generations. Their bottom line is actually quite a bit thinner of late and in my opinion it is largely based upon their quarter to quarter thinking and not the visionary ideals of their own past greatness.
21stamps
Well-Known Member
I think the internet has created a monster of Disney goers who expect to be compensated for or given anything they want, just because that vacation is expensive to them. We are responsible for our own budgets. We are also responsible for our own happiness. You can focus on the good, or you can nit pick at little inconsequential things (i.e. small water cups). The choice is yours. Apparently there are a lot of glass half empty people... I think this mindset exists more in Disney Forums than it does with people outside of here.
I don't think WDW is, or ever was, the "best accommodations". I think their resorts are great, and interestingly themed, and I love waking up to that view, but no, they aren't anywhere close to the "best". You are paying for convenience and theme with the ridiculous hotel prices, you aren't paying for a true luxury experience.
njDizFan
Well-Known Member
I get it you view free water as a charity that is not a good business practice. I veiw it as good customer service. I know where I would rather spend my vacation dollars and one where I would mostly likely invest my investment dollars. A business that understands the basics of customer experience.
I am in a very competitive environmenmt of wealth managment. My company incentivizes customer experience and understands that Perceived value greatly
21stamps
Well-Known Member
I hope you aren't in charge of their budget
. Curious though, where do those incentives come from? How are they listed as an expense? Do they bring you more revenue? I don't think that is comparative to people wanting jumbo free cups of water at a place where water is provided already. I'm sure being in finance, that you realize the cost doesn't really benefit the company in any way.Again, there is free water. As has been stated repeatedly. They don't owe you a trenta sized cup.
xdan0920
Think for yourselfer
I hope you aren't in charge of their budget
Again, there is free water. As has been stated repeatedly. They don't owe you a trenta sized cup.
Dude, you post A LOT.
Wendy Pleakley
Well-Known Member
Complimentary tap/ice water is something that is provided at pretty much every restaurant in existence, for those who want it.
Expecting the same at WDW is not entitlement by any sense of the imagination.
Now, just how small are the child size cups? Do they represent an appropriate amount of water one might expect with a meal? My only objection to this issue would be if they provide far less water than one might reasonably expect.
Expecting the same at WDW is not entitlement by any sense of the imagination.
Now, just how small are the child size cups? Do they represent an appropriate amount of water one might expect with a meal? My only objection to this issue would be if they provide far less water than one might reasonably expect.