I recently posted about the length of wait time to speak to a DVC rep on the phone. Last week, I waited 15 minutes. This week, I waited 20. It wasn't like this in the past, including last year.
Thank you for your email.
I appreciate your feedback regarding the busy signals you have experienced when contacting Member Services recently, and would like to apologize for the delay in reaching a Vacation Advisor. During times when we experience higher-than-average call volume, you may receive a busy signal when all phone lines coming into our office are being occupied by other Members. We have taken action in this matter, and are moving in a positive direction in order to alleviate these challenges in the future.
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