If she was a troll, it was a rare case where she posted and ditched it. Usually trolls love to stick around and stir the pot. Also, if she was a troll, it was many years in the making as iHeartDisneylandCats has pointed out, she was active for years prior on another forum. Granted, not consistently. And her 2002 era posts, it's very clear it's the same woman based on the ridiculous things she complains about.
Update by user Mar 10, 2014
I received a phone call from Joan Martin at Disney Customer Relations. She was very gracious and understanding.
Ms. Martin offered to make us reservations at our favorite restaurant at Hollywood Studios and offered my family tickets to go to the Magic Kingdom again and set up meet and greets personally for Cinderella.
I am happy with Disney's response and glad that they were willing to listen. I sincerely hope that changes are made so that other families don't have to experience the same frustrations.
Here's the thing though, in her complaint she mentions that she already has park tickets (where she complains about them not being refundable) and that she's interested in going to MGM or Epcot. They gave her a dining reservation in Hollywood Studios (where she already has tickets) and then gave her free tickets for Magic Kingdom and fastpasses to meet Cinderella. But as Weather Lady had pointed out, even if this actually happened, it was a "stroke of genius" because it still gives Disney "a few hundred more Katiebug dollars" (which I assume have little bugs on them) by providing her nothing of intrinsic value.I don't believe her either. It is fun to read though.. I will say this, on occasion, magic does happen. Around 16 or 17 years ago, I miscalculated how many days I would be there during my stay. We were there for 8 days but purchased tickets for 7. We were obviously denied entry on day 8 and the CM at then MGM directed us to guest services. He looked at our tickets, saw we stayed on site, and saw that we parked hopped several times per day. He was kind enough to give the two of us a 1 day hopper. We were kind and explained what happened. That probably went a long way. So, do those things happen? Absolutely. However, based on the entitlement factor, had this really happened with Ms. Bug, I doubt she was given anything but directions to the exit.