I agree that the pandemic threw everything into an uproar. But on the other side of things, Disney is not looking like a company that had much of anything planned as to how to handle reopening things. Like I said in a post earlier on the forum, public perception is everything. Universal made news everywhere with their reopening date. Disney is still nebulous and vague, except for reopening their glorified shopping mall.
People want to put Disney on a pedestal for anything they do, and that's fine. It's my family's favorite place to go. But they don't look good now with the rolling cancellations and the "...doesn't mean we'll open in July" line. You've got lots of people who are emotionally looking to Disney to be somewhere to go, soon, to put this virus behind them mentally.
And when all you can deliver is non-answers or nothing at all, repeatedly, it gets stale.