Clearly you're someone who just doesn't get it. I hang up on telemarketers all the time when they call me at home. At work, I get calls from vendors quite often and I have never once hung up on any of them. When you are at work, your behavior is representative of the company that hired you to represent them. You are trying to equate how someone is in their personal life with how they might behave at work. The two are separate things. You don't really understand this concept though, do you? I imagine if your employer had any idea how immaturely you behave when you are on their clock, they would not be too happy about it. If they don't mind, then I can tell you it certainly doesn't sound like a financial company that I would want handling MY finances. The majority of people who've been responding to this thread have tried to point out to you how unprofessional you were. You should take this as good advice and learn from it. But instead, you make excuses and add/alter details to your story. As Lorimistress pointed out, you really ought to just own up to the fact that what you did was childish and unacceptable behavior. Until then, you don't strike me as someone who is likely to go very far career wise. You seem incredibly lacking in business savvy and social skills. These shortcomings will hold you back, trust me. I realize you started this thread with the expectation that everyone was going to think you were really "cool" for "sticking it" to a Universal person. But most members of these forums (and Disney fans in general) are above that. Most of us are secure in our love and admiration for Disney. We don't feel the need to prove it to ourselves by running down the competition. In short, you sound like someone who has a lot of growing up to do, but if you are already at the age in life where you are interning, I would suggest you do your growing up more quickly. Most people at the age that I'm guessing you are, are already ahead of you maturity-wise.