Maybe I'm the only one, but to me it didn't sound like he was slamming NextGen at all. He was slamming intrusive technology, which I don't think nextgen really is. With nextgen, you *don't* have to take out your phone or a device and type in your name for a pirate to speak to you, as Tony pointed out as intrusive. You don't have to do a thing, the wristband does everything. That's what makes nextgen so awesome, in my opinion at least. Think of the little kids, who don't know anything about the technology, think of the excitement and amazement they'll feel the first time they meet a character and that character calls them by name. The first time they step into an attraction and it is somehow personalized for them. They won't know it's because of their bracelet, they'll think the characters are just that good, they'll think its just part of the Disney magic, and it will make their freaking day. I think that is the point that needs to be focused on.
Magic is technology, always has been and always will be. Years ago it was a cage with a secret compartment to hold a dove, today it's a bracelet with near limitless possibilities. Magic has to change with the times.