Ticketing/Entry System Crash

[bUU]

When your response to a significant issue in your business is "at least nobody died" you probably can't call yourself a customer service leader any longer.

That wasn't their response so your comment is non-sequitur.

Beyond that, what incidents with leading competitors in the industry do you have in mind to put forward as both analogs to this specific situation and exemplars of what should be done to justify your criticism?

 

[xdan0920]

In a shocking development, it appears the opposite is also true. The usual suspects rush in to attack TWDC. Imagine that.

Except this is indefensible.

 

[bUU]

As someone his is actually living through a significant corporate systems failure as I write this, the question is not naïve at all. You are correct that there should not be an expectations that system won't fail, but companies need to have processes in place so that system outages have as little impact on the business as possible.

Finish that sentence you're recounting from the textbook: Controls and contingencies need to be in place in proportion to the incidence and severity of the risk.

Yet again we see a distinct lack of perspective at play, with people thinking all that matters is what affects them, what they prefer, what they want, to the exclusion of considerations of the broader context and what fits within the reality of the situation. SMH

With respect then, there is no such thing as a naive question.

We will have to agree to disagree about that.

A question is simply that. A question.

We will have to agree to disagree about that as well. Very often people abuse the question format to introduce baseless and inflammatory nonsense into what they hope will be an echo chamber.

 

[bUU]

No, there's no reason to expect a back up plan/system for something so trivial that it's used for park admission...

There are backup provisions. Disney's systems are distributed. Clearly, what happened in this case was that both the primary and the backup failed. There is a limit to how many levels of redundancy is appropriate for a ticketing system, as compared to a system that stores PII, and as compared to a system that when it fails people die.

 

[bUU]

The problems Disney's IT department has are NOT infrequent and inconsequential.

As someone who just retired from a job where the system incidents were frequent and consequential (including some that made the nightly news, for days), I assure you... you are wrong.

 

[ImperfectPixie]

As someone who just retired from a job where the system incidents were frequent and consequential (including some that made the nightly news, for days), I assure you... you are wrong.

I disagree. I think Disney's IT woes are such that it leaves them (and subsequently our information) vulnerable.

 

[bUU]

Except this is indefensible.

Nonsense. This is very readily defensible. Your reaction is not.

 

[bUU]

I disagree. I think Disney's IT woes are such that it leaves them (and subsequently our information) vulnerable.

I think you're just making wild assumptions based on nothing but the irrational blood thirst that @JenniferS alluded to.

 

[ImperfectPixie]

I think you're just making wild assumptions based on nothing but the irrational blood thirst that @JenniferS alluded to.

If you say so.

 

[xdan0920]

Nonsense. This is very readily defensible. Your reaction is not.

Leaving paid guests sitting outside the gate for hours is not defensible. Though I’m not surprised to see you make the effort.

 

[bUU]

Leaving paid guests sitting outside the gate for hours is not defensible. Though I’m not surprised to see you make the effort.

I'm not surprised to see you wallowing in unreasonable expectations. That's really the root of a lot of the problems at Disney, itself. It wouldn't have to worry as much about those concerns you so cavalierly dismissed with your vapid claim about it being indefensible - concerns like safety and security.

I bet you were one of the people who criticized Disney when they closed the parks the day after the hurricane. SMH

 

[xdan0920]

I'm not surprised to see you wallowing in unreasonable expectations. That's really the root of a lot of the problems at Disney, itself. It wouldn't have to worry about those things like safety and security that you so cavalierly dismissed with you vapid claim about it being indefensible.

Yes. Very unreasonable to think when you purchase entry to the park you’ll be granted entry to said park. Wildly out of line on my part.

 

[bUU]

Yes. Very unreasonable to think when you purchase entry to the park you’ll be granted entry to said park.

Now you're lying about the situation (remember? there was a system incident), as well as my comments about it.

Wildly out of line on my part.

Yes, lying like that is out of line.

As one of the mature posters said earlier in the thread, this is rightfully filed under the heading "stuff happens". The irrationally over the top nonsense you and others are posting about it is ridiculous.

 

[KBLovedDisney]

Me thinks someone here likes to argue for the sake of just arguing.

 

[Andrew C]

Wondering when the last time something like this occurred...anyone know?

 

[bUU]

Me thinks someone here likes to argue for the sake of just arguing.

He isn't arguing alone. I'm arguing with him. People on both sides of this issue are arguing.

(Yes, I'm making a point about how nonsensical your comment is.)

 

[Jedi Stitch]

I'm going to make an assumption here. My only pass experience is with Disneyland that does not do MB. When you go to DL or DCA and use your pass for the first time they scan it and then take a picture of you. When you park hop or use the pass again they can verify it is you. I am going to assume it was not just scanning, but no photo was popping up to make sure the person and the pass matched.
As one of the other posters had commented, about social media spreading like wild fire. I am willing to bet with social media posting the issue, there would be some less than scruples people trying to enter on a bogus ticket.
It is interesting that MB worked, so it was just the ticket system glitch. So, who uses Tickets at WDW? I did my trip, we got MB sent in the mail. So. Huh.

 

[KBLovedDisney]

He isn't arguing alone. I'm arguing with him. People on both sides of this issue are arguing.

(Yes, I'm making a point about how nonsensical your comment is.)

 

[xdan0920]

Wondering when the last time something like this occurred...anyone know?

Usually they just let people in after a certain amount of time. So you wouldn’t typically hear about it.

 

[xdan0920]

Now you're lying about the situation (remember? there was a system incident), as well as my comments about it.

Yes, lying like that is out of line.

As one of the mature posters said earlier in the thread, this is rightfully filed under the heading "stuff happens". The irrationally over the top nonsense you and others are posting about it is ridiculous.

Uncle.

Also, take this or leave it, but you sound like my 5 year old with the “you’re a liar. You’re lying” stuff. It’s very disconcerting.