SuddenStorm
Well-Known Member
Work has been incredibly slow this past week, in an effort to keep from getting too bored I've decided to take up reading.
Be Our Guest: Perfecting the Art of Customer Service was a solid read, not incredibly interesting but a decent overview of some of the philosophy behind Disney's Customer service. It's definitely outdated though since quite a few things it taught Disney definitely doesn't bother with anymore.
Currently reading Todd James Pierce's The Life and Times of Ward Kimball, an incredibly thorough biography on the legendary animator written by the finest Disney historian. Lots of excellent stories- just got through the parts on the production of Snow White and Pinocchio- up next is the strike.
Be Our Guest: Perfecting the Art of Customer Service was a solid read, not incredibly interesting but a decent overview of some of the philosophy behind Disney's Customer service. It's definitely outdated though since quite a few things it taught Disney definitely doesn't bother with anymore.
Currently reading Todd James Pierce's The Life and Times of Ward Kimball, an incredibly thorough biography on the legendary animator written by the finest Disney historian. Lots of excellent stories- just got through the parts on the production of Snow White and Pinocchio- up next is the strike.