It seems to me that you need to find a new pizza parlor to go to. I wouldn't stand for that type of service. Anywhere.
That said, I have found that at franchised/corporate locations in urban areas (except for In-N-Out) the service is pretty crummy. But go 10 miles out into the suburbs, or to a locally owned small business, and the service is often great.
Here in my small city out in the middle of nowhere, I have been struck by just how excellent customer service is. It's a constant stream of smiles, and
"Yes, sir" and
"Thank you, sir" and "
My pleasure, sir" over the simplest of transactions. Very different from a McDonald's or Albertson's in urban Los Angeles, to be sure. Even better than suburban, upscale OC.
Fantastic! I remember several years ago, when I still lived in OC, I had gone up to downtown LA for a thing at the LA Live! complex. And I had lunch at a fast food place there, for the life of me I can't remember which one, but I distinctly remembered the young woman behind the counter.
I walked up to her in the empty and silent restaurant lobby after studying the menu for a few moments, and she just stared blankly at me, it seemed almost on purpose and rather aggressively. So I smiled back at her, silently. And she didn't crack a smile and stared back.... so I waited... and nothing from her. She was clearly a miserable person who hated her job and hated her customers. So I just stood there, by this point deciding to play a game, because I still kind of wanted some lunch from that place. Finally, after about 30 seconds which seemed like an eternity, I said
"Do I start this, or do you?"... And she snapped out of it, gave me a half-smile and said
"hi, can i take your order?"
There's part of me that feels badly for those folks, having to live in some godforsaken dirty failure of a society like urban Los Angeles, still working at a fast food place at 25 years old. But then, I remember that I'm spending my own money to buy their product, and that initial understanding for their miserable work ethic and poor service skills goes away.