betty rose
Well-Known Member
I hope you have a great flight with Delta. After hubby flew with United for 30 years...we are done. Just tired of their lame excuses. Who doesn't know that a plane sitting in Florida heat would be to hot to board? Delay , passengers, not to pay someone to cool the plane. I could burn my hand on the window cover before we took off. I was on the sunny side.Southwest is great. Two free checked bags per person, free soft drinks on the plane, and rates are usually excellent. Their planes don't have the amenities of United (no TVs), but we've rarely had problems with them, and when we have, they've been great. A few years ago, one bag did not show up at BWI. We got it delivered to our home in less than 24 hours, but they gave all of us $50 flight vouchers for our troubles.
United? Flight attendants tended to be rude, tv screens are sound was terrible...we flew with them on our first trip out to Hawaii because there was a direct flight from Washington Dulles to Honolulu. They don't do that flight anymore. Last time, coming back, not only did a flight attendant have on way too much perfume, but they were talking in the back and laughing. This was an overnight flight, so when you're trying to sleep, not exactly what you want. We're giving Delta a try this time.
I can't feel bad for a company that does poorly when they don't listen to customers or take their complaints seriously. Now I'm sure they get a lot of complaints over silly stuff (bad weather? Why is my flight cancelled? What do you mean we can't take off because of a mechanical issue?) But they need to investigate and realize the difference between complaining just for the sake of complaining and legitimate problems that could affect them in the long run.
EDIT: Worth noting, this is the same company that put passengers in military barracks after their flight was delayed.
http://www.huffingtonpost.com/2015/...ngers-canada-military-barracks_n_7589086.html
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