To be clear, I don't think employees should be written up for enforcing policies, but I do think they should be written up if they're being a jerk. I don't necessarily believe her story, but if a CM was really going out of their way to "yell" at them, they should be written up.
I have a hard time believing that is what happened at all. For what purpose would the CM have to yell at her? The claim is beyond ridiculous. In general, security are not there to put on a happy face, and in every setting security treat people differently than a regular employee would treat someone. That's their job.
Enforcing policy would be denying entry to the park, going into a room where people are just sitting there to rant to them about the issue while doing absolutley nothing constructive isn't enforcing policy.
I am not sure what you mean? The only reason to put her in a room with other CMs, in my guestimation, is because she was already making a big enough scene in front of other guests. No business, from a theme park to a department store, will let that linger on if they feel the guest isn't going to stop. Taking her backstage to let her rant was an obvious step. And how do you know they weren't doing anything constructive?
I'm not justifying the people's actions, but am saying you have to treat the case as they're telling the truth. It's their word vs the CM's until some sort of proof comes out.
That's absurd. For me to believe her, the story would have to make sense. None of it makes any sense. In our judicial system, it is the accuser that has the burden of proof for his oir her claim, not the defendant. And as I have said, her claim is so unbelievable I have no faith that she is even remotely telling the truth. And I am usually the first one to step in and defend a plaintiff against Disney!
While it might be the "in" thing here to automatically take the CM's side, that's not how business works. Disney has to take the matter seriously since they are accusing a CM of yelling at them. Even if the people are lying, it's a serious matter on Disney's end.
No doubt there. I am sure they have incident reports to review as well as additional interviews with the CMs involved. I wonder if there is any security video of any of the interactions. Body language from the CMs can also be analyzed.
I also doubt that Disney did anything wrong. As I said before, unless she was a security threat, Disney couldn't force her to stay there legally. Could have there been a slip up on Disney's end? Absolutely. Likely? No. I've been shocked before, so it is possible that something did happen. Regardless, Disney has to take the accusation seriously. It would help if the incident was on camera.
I would just be very surprised.
If for any reason the people were told they couldn't leave, there's a big mess on Disney's hands. Chances are the people are just being stupid, but Disney has to review the actions taken by its employees in the unlikely event something was mishandled.
I agree. But I just don't find that believable. Presumably, they may have said she couldn't leave until her parent-guardian showed up (which, unless they planned on having her arrested, is still illegal). She may have misheard what they said and misinterpreted it to mean she can't leave. Most likely they kept repeating to her that they would not let her in the park unless she changed. All she heard was "you can't leave until you change."
After hearing both sides of the story, I don't think there's denying that Disney could have handeled things better (and better being the key word, there's always room for improvement, even at the house of the mouse).
I don't agree. Other than letting her in the park while costumed, what else could they have done better? We don't know the veracity of her claims to even make the assumptio that Disney could have handled this better. I agree with others that this was a girl who is probably very spoiled and accustomed to getting her way, and had a mental breakdown when she was told "no."
