News Star Wars: Rise of the Resistance Standby Line and Boarding Groups at Disney's Hollywood Studios

disneygeek90

Well-Known Member
Ugh... we jumped in line as soon as it reopened, but after steadily moving for 15 minutes we’ve been stuck dead in line for the last 15 minutes. Not looking good...

Yep, here come the chips and bananas. Hopefully they compensate me when we likely miss our slinky dog fast passes.
Tell the Slinky CM’s you were stuck. I’m sure they’ll let you in. Hope you get on ROTR soon
 

bubbles1812

Well-Known Member
Ride was truly amazing. Best thing Disney has done since FOP and it exceeded my expectations.

My mom and I essentially got 1.75 rides. We were on it when it went down the first time. Got evacuated out and then rode it about 2 hours later, so it ended up being a bonus given how far we got through. Will repeat Friday!
 
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lentesta

Premium Member
Yes. It has quickly reached reasonable reliability. I remember more downtime for 7DMT, SDD, and FoP in their opening months. Test Track is still down more often. Their all-hands-on-deck attitude to quickly manage downtime through at least the New Year is admirable. Way to make the best of a forced opening to make the best possible experience for the guests.

I say this as a friend: we must have vastly different very different definitions of "reliable."

Anyone know if the VIP tours let people into the line? Way to much money for me, but I'm curious if anyone has seen a plaid worker in line and if they are able to reride. I could see 10 people getting together and buying the 7 hour minimum for ~$3,000 ($300 each) to ride Rise, and all DHS attractions multiple times.

via Disney's website

My VIP tour did not have special access.
 

Timmay

Well-Known Member
Please stop confusing this thread by applying common sense!

If you mean applying common sense by ignoring human nature and the power of perception then you are spot on...because of all the arguments that bring up the lines forming early and it doesn’t matter what time the park actually opens due to the lines, not one takes into account human nature and perception...which invalidates the common sense argument immediately.
 

Tom Morrow

Well-Known Member
If you mean applying common sense by ignoring human nature and the power of perception then you are spot on...because of all the arguments that bring up the lines forming early and it doesn’t matter what time the park actually opens due to the lines, not one takes into account human nature and perception...which invalidates the common sense argument immediately.
Yes. I think we're on the same page here. If everyone hears that people are getting to the parking lot at 6:00 AM then they think "oh, I guess I better get there even earlier than that. Then you have people lining up at 5:30... 5:00 AM. Whereas if Disney would just be firm and not let them do this, you wouldn't have this massive crowd built up at the turnstiles two hours before scheduled park open. So if this does mean a bigger surge of people when they DO open the parking lot, well, isn't that why they built an entire new massive access road with new parking booths? Why they doubled the size of the parking lot? Why they built a massive security checkpoint?

"Well, people will just park on the side of the road and camp if they can't enter the parking lot." So instead of enforcing traffic laws, they're just gonna throw up their hands and say "oh well!"?
 

flynnibus

Premium Member
Yes. I think we're on the same page here. If everyone hears that people are getting to the parking lot at 6:00 AM then they think "oh, I guess I better get there even earlier than that. Then you have people lining up at 5:30... 5:00 AM. Whereas if Disney would just be firm and not let them do this, you wouldn't have this massive crowd built up at the turnstiles two hours before scheduled park open. So if this does mean a bigger surge of people when they DO open the parking lot, well, isn't that why they built an entire new massive access road with new parking booths? Why they doubled the size of the parking lot? Why they built a massive security checkpoint?

"Well, people will just park on the side of the road and camp if they can't enter the parking lot." So instead of enforcing traffic laws, they're just gonna throw up their hands and say "oh well!"?

It's called 'pick your poison' -- Unlike the armchair operators here, they have to live in the reality of they will be held responsible for the outcomes. Managing some butthurt from customers is far better than dealing with safety issues.

Your logic defies reality. Its like saying "OMG, why did the police let those people continue to riot, why didn't they just enforce the laws?" -- Because it's not that black and white.
 

Tom Morrow

Well-Known Member
It's called 'pick your poison' -- Unlike the armchair operators here, they have to live in the reality of they will be held responsible for the outcomes. Managing some butthurt from customers is far better than dealing with safety issues.

Your logic defies reality. Its like saying "OMG, why did the police let those people continue to riot, why didn't they just enforce the laws?" -- Because it's not that black and white.
So you think if Disney were to post "Absolutely no one will be let into the parking lot before 6:30 AM, no exceptions", and coned off the exits into DHS, people are just gonna riot instead of going "Oh, well I guess we'll arrive at 6:30 then."?
 

DisneyJoe

Well-Known Member
"Well, people will just park on the side of the road and camp if they can't enter the parking lot." So instead of enforcing traffic laws, they're just gonna throw up their hands and say "oh well!"?
When the sheriff/police dept calls Disney management/operations at 6am or before and says "Hey, we have hundreds of cars sitting on the side of the road, with people sitting on them and on the shoulder, we don't have enough manpower to handle this, we need you to begin letting them into your park and into your parking lots now" - what is Disney supposed to say? No?
 

Tom Morrow

Well-Known Member
When the sheriff/police dept calls Disney management/operations at 6am or before and says "Hey, we have hundreds of cars sitting on the side of the road, with people sitting on them and on the shoulder, we don't have enough manpower to handle this, we need you to begin letting them into your park and into your parking lots now" - what is Disney supposed to say? No?
They anticipate this and have security personnel direct traffic and prevent people from doing it. Why are you guys acting like a private company on their own private property has to let guests do whatever they want?

My biggest frustration with this is the uncertainty of it caused by their arbitrary opening of the parking lot, opening of the front gate, and opening of the boarding passes. No matter how early you arrive, it may not be early enough to actually get on the ride. Yes, the last two days the boarding passes have been available a bit into the scheduled park open, but with continued arbitrary opening times there's no guarantee it will stay like that.
 
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9Bucks

New Member
New to the board. Trip to Disney over the crazy busy period coming up. Planning to be at Hollywood Studios 2-3 hours early but wondering if everyone in our group of 9 will need to be in line or can a few stay in line and the others chill/sleep in the van in the parking lot? Our magic bands are linked already.

Do you physically have to be in the park to get the boarding pass or can you get that from the parking lot (assuming it is all electronic)?
 

Disney Analyst

Well-Known Member
I say this as a friend: we must have vastly different very different definitions of "reliable."



My VIP tour did not have special access.
If you mean applying common sense by ignoring human nature and the power of perception then you are spot on...because of all the arguments that bring up the lines forming early and it doesn’t matter what time the park actually opens due to the lines, not one takes into account human nature and perception...which invalidates the common sense argument immediately.

My friends VIP tour yesterday got access, but this was a magical moment as boarding groups were done and queue was empty.
 

DisneyJoe

Well-Known Member
New to the board. Trip to Disney over the crazy busy period coming up. Planning to be at Hollywood Studios 2-3 hours early but wondering if everyone in our group of 9 will need to be in line or can a few stay in line and the others chill/sleep in the van in the parking lot? Our magic bands are linked already.

Do you physically have to be in the park to get the boarding pass or can you get that from the parking lot (assuming it is all electronic)?
Everyone must have tapped in at the admission/tapstyles - in other words, they are considered "in" the park.

Once you tap in and then get your boarding group, you can leave until your group is called, and then you have 2 hours to report to the attraction.
 

flynnibus

Premium Member
They anticipate this and have security personnel direct traffic and prevent people from doing it. Why are you guys acting like a private company on their own private property has to let guests do whatever they want?

Because we are dealing with human beings. You don't let them do whatever you want... but you also have to SHAPE and encourage behavior, not think you can arbitrarily draw a line and expect everyone will just fully retreat from it.

You repeatedly fail to acknowledge the proven history here with this kind of scenario. The whole reason they are flexible is because they are managing the problem in the best (attempted) outcome. It's not any cheaper for Disney to open the gates early... Disney isn't gaining from doing so. It's all about managing the safety and operational needs of the situation.

You keep saying just turn them away.. and 'prevent people from doing it'. Yet fail to recognize the problem is, if I put the cone here... someone will line up there. If I move the cone further back. They will line up there. If I threaten people if they stop there I'll tow them.. then they'll just move further back.. and do the same thing. It's impractical to manage and prevent the issue whole scale. You just spread the problem out FURTHER and increase the cost and customer dissatisfaction in doing so. It's a lose-lose scenario.

Which is why instead of spreading your problem out... the preferred solution is to bring the people INTO a space you can manage. Take your pick of examples... Cell Phone lots at airports... Black Friday queues getting tickets... Main Street opening before the rest of the park.. They are all examples of MANAGING the surge of people.. instead of thinking you can just close the door and they will go away.

Eventually the problem starts to self-regulate itself.. or you need to deal with the capacity issue. But you have to understand the reason the organizations make these kind of 'soft opens' is because it is the best way to contain or address a problem... not because they want to give those people some advantage or benefit.
 
They started out really well this morning but have seemed to hit a large wall.

Confirmed! Our luck really ran out... spent almost 2 hours trapped in different parts of the line. Finally got on, but got stuck half way through and needed to be escorted off.

Thankfully I experienced a clean run on Saturday, otherwise this would have really soured my opinion of the ride. We got fast passes to return, but my family is scared to get trapped again and waste more time. Anyone know if you get to skip the line with a paper fast pass for Rise?
 

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