News Star Wars: Rise of the Resistance Standby Line and Boarding Groups at Disney's Hollywood Studios

EdnaMode

Well-Known Member
Yet even with what people consider “misinformation”, there’s plenty of people here who know how to read between the lines and get here early enough in case something is activated early.

Resort and non resort guests. To simply think that you could show up at 7:55 and have the same potential benefit as anyone who’s been here for two or three hours is silly.

If you show up late you’re going to be behind all of those other people anyway who’ve been waiting, so you’re not getting anything anyway.

That's exactly what the advantage was for non-resort guests. They showed up at 7:20 during EMH, got into the park to degrade a hotel guest benefit, and then got access to boarding groups just like those who paid for a resort room. And it's much worse than 'silly.'
 

raven

Well-Known Member
There is no logical business sense in lying to your guests.
...unless you are trying to get your guests to spend more money. Disney Business Strategy #1: Create distractions in the parks/property for guests to spend more money on. The longer you keep them there the more they will spend.

And as of right now (8:45am) Rise of the Resistance is down.
 

Timmay

Well-Known Member
At the end of the day I think they are reacting to too many things.

Entitled resort guests start whining so they set up a system to give them an advantage at 8 am.
Non EMH guest who have been standing in line start complaining that they won't get boarding passes even though standing in line for 3 hours.
Resorts guest start complaining that they should be able to get boarding passes earlier than 8 am.

Soon entitled AP holders will complain and they will have to make accommodations for that

and then they still have to factor in safety and preventing mass riots or angry mobs.
Why do you keep repeating the same worn out straw man argument over and over? Nobody that I can see is asking for what you claim they are.

It’s simple. Open when you say you are going to open, and make the boarding passes available when you say they are going to be available. It’s such a simple concept. There shouldn’t have to be any reading between the lines or similar such nonsense.
 

thehowiet

Wilson King of Prussia
This is absurd. Why cant they stick to the plan? Any plan?
If you say 8 and you put up flyers and ****, just open at 8. That's the only way for this to be a fair process.
Yeah it’s kind of mind-boggling how bad they are at this so far. Hopefully they figure this out soon. I wonder what their long term plan is for the attraction. This is not sustainable IMO, and demand will remain high for quite some time.
 

KevinPage

Well-Known Member
Also I’m guessing that Disney sees how many people are waiting to enter the park after extra magic hours, plus how many people that Already here early from the hotels and will probably take advantage of it.

They knew that all of those people would suck up all the boarding passes, so why wait and give them out 40 minutes later, if they’re going to be sucked up by everyone in the park now? Give them out.

so the people who show up at 7:55 or 8 o’clock see that they’re gone as opposed to being annoyed and not be able to get it when they’re actually in the park.

Some people are gonna be ed off no matter what. But if you come to park and see they are gone (as opposed to get here and still don’t get it), you’re anger is probably less.
 

BoarderPhreak

Well-Known Member
Disney's still learning... They've now limited people to one boarding group per day.

Screen Shot 2019-12-08 at 9.01.56 AM.png
 

Timmay

Well-Known Member
Lol, there was a guy complaining about resort guests getting shafted in post after post. read through the thread.
I believe the complaint was buses not running Until well after the unannounced park opening. That’s a valid concern. Again, none of what your outlandish posts claim. I’m not sure what ax your trying to grind, but you assertions are way off base.
 

techgeek

Well-Known Member
It's a little early in the life-cycle of this phenomenon to attribute the mis-information campaign to corporate malice. I don't think Disney is intentionally trying to milk extra per-cap spending out of this (for now, at least), or reward specific classes of guest. I think the are simply trying to figure out how to manage 50,000+ people that want to ride an attraction that seems to be capable of a daily capacity of around 10,000. On top of that, it's an attraction that many early reviews have enthusiastically proclaimed worth waiting 5 hours for. There's no easy way to do this.

I do think there's something fundamentally wrong with the idea that if you show up at the scheduled park opening time, you're late and completely out of luck. I think there's something even more fundamentally wrong with being explicitly told "8am" when going to bed the night before, then waking up to find out you really needed to be ready well before 7:30 to have a shot.

As a local, I'm not getting within a mile of this until the situation stabilizes a little and the rules (and operations) become more predictable. It sucks if you're eating up your vacation time trying to figure this out though... and if I was paying thousands to be here this week I'd feel justified in expressing my dissatisfaction with communications from guest services.
 

Timmay

Well-Known Member
No his complaint was that hotel guest were at a disadvantage compared to cars.
Which was not true since the resort buses got to the parks at 3 am where as the parking gate was closed till 4 am (with the cars having to wait outside the parking gate.

Which still has nothing to do with what your post claimed people were, or will start, whining about.

It’s all about accurate info and communication. For whatever reason, you want to divert that valid concern into something that simply doesn’t exist on the scale you claim it does.
 

wdwmagic

Administrator
Moderator
Premium Member
Original Poster
Scrap the boarding parties. Have one standby line for first come first served. Organise a well controlled line before and after park opening.

And call it a soft opening.
This is exactly what should be done. 8 hour standby, so be it. At least guests can then make that decision themselves if they want to wait. The way it is now many people are just completely locked out, even though they were at the park at park opening.
 

monothingie

Nakatomi Plaza Christmas Eve 1988. Never Forget.
Premium Member
This is exactly what should be done. 8 hour standby, so be it. At least guests can then make that decision themselves if they want to wait. The way it is now many people are just completely locked out, even though they were at the park at park opening.
Or before park opening...
 

RobWDW1971

Well-Known Member
This is exactly what should be done. 8 hour standby, so be it. At least guests can then make that decision themselves if they want to wait. The way it is now many people are just completely locked out, even though they were at the park at park opening.

Agree from the guest POV, but from Disney’s perspective this is a win-win. They can opaquely manage the demand for the attraction with no headlines about downtimes, guest complaints about standing in line for several hours only to have it breakdown or even worse not reopen, etc. They can allow 1,000 or 10,000 on the attraction based on operational status and the average guest will never know. From a PR standpoint, the main message getting out is “demand for ride is so high all reservations are gone for the day as soon as the park opens”. They also don’t have to manage a mile long line of angry guests.

As a guest it is WAY too complicated when they just want to go on a ride on vacation, but I get why they are doing it.

I’m referring only to the use of boarding groups not opening them before announced, which I agree adds more frustration and conflict than value.
 
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AshaNeOmah

Well-Known Member
You keep saying this. You obviously don't get it. Not one person has said anything about strolling in late and expecting anything. But you keep on keeping on.

There is no logical business sense in lying to your guests.

I fought this for hours here Friday and just gave up. People don't want to admit lying to some guests to give an advantage to others who ignore procedure isn't fair. Once again, it's mind boggling.
 

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