News Star Wars: Rise of the Resistance Standby Line and Boarding Groups at Disney's Hollywood Studios

[el_super]

Wrong. And you literally just contradicted yourself.

I didn't. They knew there were enough people in the park to soak up all the boarding passes. They opened the gates early and activated the queue for the boarding passes. When that happened, people in the park for EMH started getting boarding passes, and people coming thru the gates (who had been waiting to enter) also got boarding passes. The process began for both groups at the same exact time, but the people who were already in the park had a slight advantage that they didn't have to wait in line to tap at the main gate.

Not everyone who entered for EMH got boarding passes, and not everyone who entered the gate at 7:20 got a pass either. But a lot of folks did. They mentioned earlier in this thread that the boarding groups were closed out at 7:45, so potentially 20 minutes worth of main gate traffic was eligible to get a boarding pass (which is a couple thousand people).

 

[flynnibus]

Most guests have no chance of riding it right now. Open it up to everyone and level the playing field.

False. Using standby wont change how many have a chance. The only thing that changes is some would be able to commit themselves to waiting... not changing how many get a chance

 

[thehowiet]

Perhaps this will be a lesson for TDO to not open an attraction that isn’t ready for primetime and also to not skip soft opens so that they can properly test and adjust a new queue system. But probably not.

 

[raven]

I dont like it... because then it opens up all kinds of new problems. Line holding, people trying to get in and out of line.. having to feed/drain people in massive queues... where to put said lines and police them... people having to dedicate entire day of their vacation to something because the line is so big due to so many people with nothing better to do with theirlife except “must ride... disney crack...”

While the vq limits who gets in... it allows people to do so without having to play a game of constant one upping.

The “no limits” game only benefits the crack-addicts. Everyone else loses and has to over invest.

Universal has perfected all of these issues of people waiting in long lines. Why can’t Disney?

 

[flynnibus]

And Disney lies.

Have you ever heard of someone complaing that disney opened the park early when people are waiting at the gates? Well... now we have...

 

[raven]

I didn't. They knew there were enough people in the park to soak up all the boarding passes. They opened the gates early and activated the queue for the boarding passes. When that happened, people in the park for EMH started getting boarding passes, and people coming thru the gates (who had been waiting to enter) also got boarding passes. The process began for both groups at the same exact time, but the people who were already in the park had a slight advantage that they didn't have to wait in line to tap at the main gate.

Not everyone who entered for EMH got boarding passes, and not everyone who entered the gate at 7:20 got a pass either. But a lot of folks did. They mentioned earlier in this thread that the boarding groups were closed out at 7:45, so potentially 20 minutes worth of main gate traffic was eligible to get a boarding pass (which is a couple thousand people).

This completely illustrates why all those guests inside the park who arrived for EMH are upset. All of their waiting didn’t necessarily even get a boarding pass.

 

[raymusiccity]

They need to give AP holder's an advantage as well. This isn't fair.

They should give out of state visitors an advantage. They've invested more time and effort getting to the park. Most local AP holders can wander in and out of the parks with alot less effort. They see the rides full, so, they'll come back next Tuesday!

 

[Crunchie9]

So did non-EMH guests even get a chance to check in today? It sounds like no, or very few. Imagine preventing any of your non-resort guests from even having a chance. Imagine people still not getting to check in even though they still showed up well before Disney suggested they showed up. Absolutely abysmal guest service. They honestly should have just cancelled DHS EMH and should probably cancel it for the next two months.

I would be choked if I was paying thousands of dollars to stay on site to lose out on that perk for someone who can drive to the park multiple times a week for every month of their lives if they live that close to the facility.
Disney makes way more money off of the people on site then they do off of it.
cant wait to try this ride out next week!

 

[flynnibus]

Barring maintenance closures, please provide one example of a guest who entered AK in the past 2.5 years not being able to at least have the opportunity to ride FoP?

You reslly think placating to the people that are willing to wait any amount of time is more valuable and better to deliver on... then to give an enjoyable experience to the maximum number of people you possibly can?

 

[ThistleMae]

Could they assign boarding passes as soon as you are scanned into the park? For example, 1st person in group swipes magic band at turnstile and system assigns you a boarding group. The system waits for maybe 5-10 minutes for anyone else in your mde group to go through the turnstile to join your boarding group. After the time, you get a popup in mde saying you have been assigned to group ***, and asks if you would like to accept and gives the option to remove anyone in your party who does not want to ride on ROTR.

Disney would have to limit emh days to a couple times a week so that non resort guests would get a chance at getting a group.

The week I'm going end of Jan. EMH for HS is only on one of my days out of 7. That will be the best chance for me to ride as an onsite guest. So not even a couple days, only one is being offered.

 

[Tom Morrow]

Perhaps this will be a lesson for TDO to not open an attraction that isn’t ready for primetime and also to not skip soft opens so that they can properly test and adjust a new queue system. But probably not.

Soft opens are imperative. The parks seem to be getting too aggressive with opening dates by announcing them too soon. Universal made this same mistake last summer by opening Hagrid's before it was ready and with absolutely no soft opening period, resulting in them only now getting to normal, steady operation. This situation with Rise of the Resistance is already worse than that. I know this is only day four, but still.

 

[flynnibus]

Perhaps this will be a lesson for TDO to not open an attraction that isn’t ready for primetime and also to not skip soft opens so that they can properly test and adjust a new queue system. But probably not.

Ride reliability isnt driving this on its own. Even “ready” attractions get reset. This is how to serve the most amount of people with the best experience possible.

 

[KevinPage]

Currently boarding 39, seriously considering driving back out there once it gets near 65 to ride again and then drive back home again.

This is insane, never have I done anything like this in my life, but strangely it doesn’t bother me and feels worth it.

 

[thehowiet]

Ride reliability isnt driving this on its own. Even “ready” attractions get reset. This is how to serve the most amount of people with the best experience possible.

Working out a new queue system would have been a benefit to soft opens. It’s not always about the tech.

 

[flynnibus]

Could they assign boarding passes as soon as you are scanned into the park? For example, 1st person in group swipes magic band at turnstile and system assigns you a boarding group. The system waits for maybe 5-10 minutes for anyone else in your mde group to go through the turnstile to join your boarding group. After the time, you get a popup in mde saying you have been assigned to group ***, and asks if you would like to accept and gives the option to remove anyone in your party who does not want to ride on ROTR.

Disney would have to limit emh days to a couple times a week so that non resort guests would get a chance at getting a group.

This breaks down because everyone in your group must be in the park before you can pickup a boarding pass.

 

[raven]

They need to give AP holder's an advantage as well. This isn't fair.

Let’s be real. Disney only sees AP holders as guaranteed money for a year. Other than that they know AP’s only spend a couple of hours in the parks when they visit so they aren’t really that important to them.

 

[flynnibus]

Working out a new queue system would have been a benefit to soft opens. It’s not always about the tech.

There is nothing suggesting the queue system isnt working to exactly how disney desires. Just because we dont know what disney isdoing doesnt mean its broke.

 

[el_super]

You missed it... the point was the trigger being gate admissions... not schedules.

Yeah sorry, I'm trying to say that the internal system schedule is being adjusted, not the external facing calendar. When the word comes down from management that the park should open, the system schedule is adjusted to make all the regular-day admissions valid. That act would also trigger the boarding pass distributions, as you suggested.

 

[el_super]

Have you ever heard of someone complaing that disney opened the park early when people are waiting at the gates? Well... now we have...

Excellent case for Disney never trying to provide service above and beyond what wasn't advertised, in writing, in advance.

 

[flynnibus]

No. They flat out lied to guests. Cast Members, hand outs, flyers, signs and even official Disney Parks replies on Twitter stated a certain time but then they released it early with no guest communication.

So you are saying they lie every day when they open the gates before the posted times? Because they do that as normal convention... operations shifts like that are the norm. The vq opening is a different beast... but your b&w definition is violated to the advantage of guests every day...