News Star Wars: Rise of the Resistance Standby Line and Boarding Groups at Disney's Hollywood Studios

[raven]

First-come-first-serve has issues:

1. Where do you put the thousands of people showing up earlier and earlier to beat out one another? What if that crowd is keeping the gondola from being unloaded? If you hold them in the park... what do you do with several thousand people in the park and not open any attractions for them? You open early... oops.. no, that would mean not opening at the time as advertised, and that would by lying. And guests would just show up even earlier the next day.​

​

2. 8-10 hour lines are fun to boast about, but they're a nightmare for guests... and for ops as they now have to manage that huge herd. Bathroom breaks, line-cutting and the ensuing fights, the need to get food and water to them so as not to have them pass out (for some folk).​

​

3. You're basically saying, "Hey kids, this ain't for you. It's for the adult nerds who can set up a base camp for eight hours." One may not like the part of the mantra "more family friendly"... but that is a significant part of Disney's bread and butter. So, this system excludes families with kids. "First to the gate" is fair... for people hardy enough to endure it.​

I still think a lottery is the way to go...

Long waits are expected for new rides and that’s nothing new. Don’t want to wait that long? Don’t try to ride it this close to opening.

 

[mikejs78]

First-come-first-serve has issues:

1. Where do you put the thousands of people showing up earlier and earlier to beat out one another? What if that crowd is keeping the gondola from being unloaded? If you hold them in the park... what do you do with several thousand people in the park and not open any attractions for them? You open early... oops.. no, that would mean not opening at the time as advertised, and that would by lying. And guests would just show up even earlier the next day.​

​

2. 8-10 hour lines are fun to boast about, but they're a nightmare for guests... and for ops as they now have to manage that huge herd. Bathroom breaks, line-cutting and the ensuing fights, the need to get food and water to them so as not to have them pass out (for some folk).​

​

3. You're basically saying, "Hey kids, this ain't for you. It's for the adult nerds who can set up a base camp for eight hours." One may not like the part of the mantra "more family friendly"... but that is a significant part of Disney's bread and butter. So, this system excludes families with kids. "First to the gate" is fair... for people hardy enough to endure it.​

I still think a lottery is the way to go...

Another option would be to release boarding groups at regular intervals throughout the day. So when you arrive, they only release groups 1-40. Then at 11 AM release 41-60, and so on...

 

[drizgirl]

Another option would be to release boarding groups at regular intervals throughout the day. So when you arrive, they only release groups 1-40. Then at 11 AM release 41-60, and so on...

Oh gosh, that would be so frustrating. All those people standing around all day fearful of missing it because they were actually on a ride. Just give me the verdict and let me go do something else please.

 

[el_super]

That doesn’t answer the question. Why couldn’t they do this AFTER the park was open, at the posted opening time, to regular guests?

They could have, but why? What value would be gained in waiting? If you have 10,000 slots for the ride, and you already have 10,000 people in the park waiting for them to open, why make them wait until 8? What advantage is there in making them wait?

And on the other side, why make the people outside the gate wait an additional 40 minutes, knowing they would be told they had no chance of riding?

When the die is cast and you already know the outcome, what advantage is there in waiting until 8 to tell everyone the outcome?

 

[WDWTrojan]

First-come-first-serve has issues:

1. Where do you put the thousands of people showing up earlier and earlier to beat out one another? What if that crowd is keeping the gondola from being unloaded? If you hold them in the park... what do you do with several thousand people in the park and not open any attractions for them? You open early... oops.. no, that would mean not opening at the time as advertised, and that would by lying. And guests would just show up even earlier the next day.​

​

2. 8-10 hour lines are fun to boast about, but they're a nightmare for guests... and for ops as they now have to manage that huge herd. Bathroom breaks, line-cutting and the ensuing fights, the need to get food and water to them so as not to have them pass out (for some folk).​

​

3. You're basically saying, "Hey kids, this ain't for you. It's for the adult nerds who can set up a base camp for eight hours." One may not like the part of the mantra "more family friendly"... but that is a significant part of Disney's bread and butter. So, this system excludes families with kids. "First to the gate" is fair... for people hardy enough to endure it.​

I still think a lottery is the way to go...

agreed a line would be a nightmare. I do think they should give out like 60% of their boarding groups early then based on operation sporadically release more throughout the day.

 

[el_super]

But guests should expect to wait in a long line for this attraction on opening weekend. They are coming to the park for that very reason. Virtual queues don’t work well with new attractions.

Lots of people waited hours to enter the park at the main entrance this morning. They basically waited their turn in line and got boarding passes.

 

[Disneyboy021969]

They should just open the standby lines do away with boarding passes open the lines at the scheduled opening time and be done with it. You take your chances , if you want to wait all day then that's on you but then everyone is playing on the same level field

 

[Disneyhead'71]

Lots of people waited hours to enter the park at the main entrance this morning. They basically waited their turn in line and got boarding passes.

Actually very few non-resort guests got boarding passes today.

 

[Tom Morrow]

They can control how many people line up at the front gate early by not allowing anyone to enter the parking lot until a posted time. Park opens at 8? Parking lot does not open until 6:30. Allowing people to park at like 4:30 AM is not helping this situation at all.

 

[Darth Snips]

Another option would be to release boarding groups at regular intervals throughout the day. So when you arrive, they only release groups 1-40. Then at 11 AM release 41-60, and so on...

This is kind of brilliant. Try to forcibly spread the virtual queue throughout the day. It would give the ops team more flexibility to work on the ride if it breaks down, and it offers the illusion of more people riding.

Didn’t they do something similar to this for Oga’s? I seem to remember the reservations for the cantina selling out almost immediately, but then, a couple of days later, a bunch of new slots opened up. They should consider doing this with the boarding groups.

 

[tissandtully]

Well, that was amazing. Just wow.

 

[Notes from Neverland]

Virtual queue is a great concept. Who wants to wait for hours and hours in line when they could do other things? But, it only works if it opens at the correct time so everyone has an equal shot.

 

[flynnibus]

There is no logical business sense in lying to your guests.

The uncertainty avoids the mad crush all at once... at the risk of ing off those that miss out.

If system crashed, everyone would scream murder... if some people miss out while others get on... at least less people are screaming murder... and the ride is operating.

There are reasosn to do it... the question is “is it worth the tradeoff”?

Or maybe its software driven. Once it knows non emh entries start... system automatically opens up the queue? And they didntnexpect to let non-emh hours people in so early?

 

[raven]

If you have 10,000 slots for the ride, and you already have 10,000 people in the park waiting for them to open, why make them wait until 8? What advantage is there in making them wait?

It’s called Integrity.

Lots of people waited hours to enter the park at the main entrance this morning. They basically waited their turn in line and got boarding passes.

Wrong. And you literally just contradicted yourself. You said if 10k slots were available and 10k were already there, how then could everyone get a pass?

They didn’t.

When a virtual queue opens up on an app, the line you’ve been waiting in no longer matters. It only matters how fast you reserve your time before everyone else takes them, whether they were in that same line or not.

 

[el_super]

You take your chances , if you want to wait all day then that's on you but then everyone is playing on the same level field

What's wrong with giving resort guests an advantage? That's literally what they do with EMH every day. Its a perk of staying on property.

Non-Resort guests were basically on a level playing field. They were all told the same thing: that the park would open by 8. Some people decided to invest more time in waiting, showed up early, and were rewarded. Some people showed up early and didnt get passes, but that's always the risk you take with a first-come, first served system. Why not limit the sting by telling them sooner rather than later?

 

[flynnibus]

This is exactly what should be done. 8 hour standby, so be it. At least guests can then make that decision themselves if they want to wait. The way it is now many people are just completely locked out, even though they were at the park at park opening.

I dont like it... because then it opens up all kinds of new problems. Line holding, people trying to get in and out of line.. having to feed/drain people in massive queues... where to put said lines and police them... people having to dedicate entire day of their vacation to something because the line is so big due to so many people with nothing better to do with theirlife except “must ride... disney crack...”

While the vq limits who gets in... it allows people to do so without having to play a game of constant one upping.

The “no limits” game only benefits the crack-addicts. Everyone else loses and has to over invest.

 

[el_super]

Or maybe its software driven. Once it knows non emh entries start... system automatically opens up the queue? And they didntnexpect to let non-emh hours people in so early?

Regular admission wouldn't be valid until the scheduled start of the operating day. If the schedule for the "Normal Operating Day" is adjusted, the app would treat the new time as the start of the normal operating day and the boarding passes, fastpass, and wait times would show up on the app automatically.

 

[flynnibus]

But the 8:30am arrival can still ride FoP that day.

-Rob

Not if there was a 12hr line...

People need to separate the idea of a vq from their complaints about being excluded. With limited capacity and endless demand... the “well i could wait if i wanted” isnt really a comparable alternative.

Complian about when vq is opened up or to who... i can understand. But against vq in principle? I think it is better in almost every way for this kind of situation except for those who think they can out wait anyone.

 

[ThistleMae]

Me too but if I can knock it off early I might try my luck.. odds are the demand will be over in a few days and DHS RotR will be a ghost town ride....

We can only hope. I'm not going until the end of January. I keep up on these boards as things change so quickly. I'm one of those folks who feel the gates should open at opening, that on site guests with EMH should all get into the park before the general public, and Disney should have consistent rules about it all. But then again I do believe in Magic!

 

[flynnibus]

Regular admission wouldn't be valid until the scheduled start of the operating day. If the schedule for the "Normal Operating Day" is adjusted, the app would treat the new time as the start of the normal operating day and the boarding passes, fastpass, and wait times would show up on the app automatically.

You missed it... the point was the trigger being gate admissions... not schedules.

Disney doesn’t dynamically change the published times when they make operational adjustments... the systems adjust to the runtime conditions.