News Star Wars: Rise of the Resistance Standby Line and Boarding Groups at Disney's Hollywood Studios

Coaster Lover

Coaster Lover

Well-Known Member
In the Parks
No
disneygeek90 said:
Group 53 at 11:15am. Remember last Tuesday when they called 66 all day?
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Today's the best start of the past week!
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Epcot_Imagineer

Epcot_Imagineer

Well-Known Member
MansionButler84 said:
Depends on how you analyze it. Do we average downtime in? Then about 800 last week, but downtime is steadily reducing, so closer to 900 yesterday. When it’s having a good stretch, it processes 1200 in an hour.
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I am looking for downtime factored in; I think that's what really matters. The fact that over a week it's increased by about 100 is good news though... hopefully capacity will continue to increase along with a decrease in downtime.
 
flynnibus

flynnibus

Premium Member
disneygeek90 said:
Correct, I'd rather have a BG with the potential to ride than get told there's no way I'm riding today.
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But you've also shown signs of common sense. We're talking the entitled masses here. The problem is it doesn't matter what you tell people... Disney has set this expectation of 'grace' when services (even those not garunteed) are not delivered. This is just going to create more GR grief in my opinion. It's better to be firm and say 'no' then say 'we will try'... because they will hold you to the latter no matter how much you say.
 
flynnibus

flynnibus

Premium Member
monothingie said:
When they flip the switch on the paid FP+, then you'll be a second class guest. Until then it's a smart move for Disney.
This accomplishes the following:
1. Makes sure that people stay in DHS and don't leave for other parks like the MK during the busy Holiday crush.
2. Spend More Money in DHS.
3. Limits the amount of those pesky comp'd park hoppers given out.
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1. No... has no impact there. Guests simply would return if their BG looks likely to come up.
2. Not really.. because #1
3. Not really, and that's my point. It doesn't matter that you say its not guaranteed... many guests would complain and seek GR.. instead of that audience simply being told 'no BG for you'.
 
disneygeek90

disneygeek90

Well-Known Member
flynnibus said:
But you've also shown signs of common sense. We're talking the entitled masses here. The problem is it doesn't matter what you tell people... Disney has set this expectation of 'grace' when services (even those not garunteed) are not delivered. This is just going to create more GR grief in my opinion. It's better to be firm and say 'no' then say 'we will try'... because they will hold you to the latter no matter how much you say.
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I can see where it can get dicey quickly. I think they still want to reward those that arrived early just past the cutoff, rather than those who just happen to be in the park at x time in the afternoon when they open more groups.

However, opening groups in the evening when they have a better scope of how many extra groups they can actually afford to take on is smarter for operations end.
 
flynnibus

flynnibus

Premium Member
mikejs78 said:
This is the exact right thing to do. Part of the issue is that if they don't make some boarding groups and have to give out FP+, it wreaks havok in capacity planning for the following days. The alternative is to be conservative and cut it off at the number that they feel confident in (120 right now, it seems).
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Or, they simply give the number of BG they feel comfortable with and NOT give out the conditional BGs. Your postulation is flawed because the # of people being given GR for 'confirmed BGs' is actually the same. The change is do you simply stop there, or do you give out more 'maybe' BGs. My point is no matter what you label them.. those 'maybe' BG people are going to expect a ride. And are going to be more frustrated by waiting around all day to know.. vs simply being told up front 'no'.

It strings people along instead of being firm with them. That in a high stress scenario like the planned WDW universe is not a good formula for customer sentiment.
 
flynnibus

flynnibus

Premium Member
disneygeek90 said:
I can see where it can get dicey quickly. I think they still want to reward those that arrived early just past the cutoff, rather than those who just happen to be in the park at x time in the afternoon when they open more groups.
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Here's the alternative though..

Scenario A: You give out all these conditional BGs at park opening. There is little incentive to hang out in the park. These people get strung out all day not knowing if they should stay in the park, or have to return. The rest of their day is already planned and now is always conditionally at risk depending on what MAY happen with their BG. This generates stress. Now, customers are frustrated when they let this hang over them all day.. and they don't get a ride anyways. ed off, frustrated customers. Yes some will ride, but they paid an all day of uncertainty to do so.

Scenario B: You tell people 'no more BGs today'. Guests are frustrated they missed out... but the situation is done until tomorrow. There is no more uncertainty. They know they can move on with the rest of their highly structured WDW day without being concerned about RoTR. They are irritated they missed out.. but they know they can try again later.. and move onto the rest of their WDW day without a cloud hanging over them.

Scenario C: You tell people 'all allocated BGs are distributed'. Maybe guests say "ok, lets stay at DHS and enjoy the rest of the park". They enjoy a DHS day w/o ROTR. They are irritated they missed out on ROTR.. but its not dragging them down like a boat anchor. Now, at some point in the afternoon, MDE alerts them that RoTR BGs are available again... now those that spent the time in DHS are rewarded with an opportunity they weren't waiting for. Now they feel rejoiced and rewarded for their decision to stay in the park. They can decide to get a BG and enjoy ROTR later.. and plan the rest of their day knowing a general idea of when they will need to be ready for ROTR.

Which scenario has the best customer satisfaction? Which has the best chance for irritating customers by dragging things out?

BGs and FPs work great for customer satisfaction because of the idea of a 'garuntee'. When you take that away and say "maybe"... it moves from "putting them at ease..." to "adding uncertainty and stress". A well balanced person would look at it and say "its a maybe.. and win if it happens". But Disney doesn't allow that kind of open-ended flexibility anymore. Uncertainty clashes with the structured, scheduled, experience Disney conditions everyone to setup for WDW vacations.

Uncertainty is bad - Scenario A just adds more of it.
 
S

seascape

Well-Known Member
Anyone know what group they are up to today. My niece is there and had a boarding group scheduled about 1PM today, I dont know the number but she hasvto leave at atound 3pm to catch a flight. I hope she makes it because its her birthday today.
 
disneygeek90

disneygeek90

Well-Known Member
seascape said:
Anyone know what group they are up to today. My niece is there and had a boarding group scheduled about 1PM today, I dont know the number but she hasvto leave at atound 3pm to catch a flight. I hope she makes it because its her birthday today.
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They've been on 67 for a bit now. Maybe a delay currently.
 
mikejs78

mikejs78

Well-Known Member
flynnibus said:
Here's the alternative though..

Scenario A: You give out all these conditional BGs at park opening. There is little incentive to hang out in the park. These people get strung out all day not knowing if they should stay in the park, or have to return. The rest of their day is already planned and now is always conditionally at risk depending on what MAY happen with their BG. This generates stress. Now, customers are frustrated when they let this hang over them all day.. and they don't get a ride anyways. ****ed off, frustrated customers. Yes some will ride, but they paid an all day of uncertainty to do so.

Scenario B: You tell people 'no more BGs today'. Guests are frustrated they missed out... but the situation is done until tomorrow. There is no more uncertainty. They know they can move on with the rest of their highly structured WDW day without being concerned about RoTR. They are irritated they missed out.. but they know they can try again later.. and move onto the rest of their WDW day without a cloud hanging over them.

Scenario C: You tell people 'all allocated BGs are distributed'. Maybe guests say "ok, lets stay at DHS and enjoy the rest of the park". They enjoy a DHS day w/o ROTR. They are irritated they missed out on ROTR.. but its not dragging them down like a boat anchor. Now, at some point in the afternoon, MDE alerts them that RoTR BGs are available again... now those that spent the time in DHS are rewarded with an opportunity they weren't waiting for. Now they feel rejoiced and rewarded for their decision to stay in the park. They can decide to get a BG and enjoy ROTR later.. and plan the rest of their day knowing a general idea of when they will need to be ready for ROTR.

Which scenario has the best customer satisfaction? Which has the best chance for irritating customers by dragging things out?

BGs and FPs work great for customer satisfaction because of the idea of a 'garuntee'. When you take that away and say "maybe"... it moves from "putting them at ease..." to "adding uncertainty and stress". A well balanced person would look at it and say "its a maybe.. and win if it happens". But Disney doesn't allow that kind of open-ended flexibility anymore. Uncertainty clashes with the structured, scheduled, experience Disney conditions everyone to setup for WDW vacations.

Uncertainty is bad - Scenario A just adds more of it.
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In your scenario C, you then get people who complain that they got there at the crack of dawn and didn't get a boarding group, but now they're being given out to other people. No matter what you're going to have complaining guests.

The backup boardong groups seem like a wait list to me. And that's something people are used to, although not at Disney. Personally if I had gotten up early and missed out on a boarding group, I'd rather have a chance to ride late in the day vs not at all.
 
flynnibus

flynnibus

Premium Member
mikejs78 said:
In your scenario C, you then get people who complain that they got there at the crack of dawn and didn't get a boarding group, but now they're being given out to other people. No matter what you're going to have complaining guests.
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But you didn't give them something and then 'take it away'. You will always have upset people.. but there is such a thing as contributing or amplifying a problem.

They don't know if/when they can give out more BGs. It's simply a second distribution if available. Those same morning people can get a BG from the second distribution if they missed out on the first.

No one gets rewarded for showing up early and missing out. My hypothetical distribution doesn't change that
 
flynnibus

flynnibus

Premium Member
mmcclory324 said:
Not true....Doesn't string people along..........you are so negative..........Its more like "Bg's are sold out today, but if we get everyone on in a timely manner, do you want a chance to ride?" Tell me one person that wouldn't say yes.......
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Someone who has plans for the evening.. and must make a choice to keep them or give them up?
Someone who has a limited amount of time left at WDW and has to make a choice on what to see?

It asks people to give up their schedule for something that MIGHT happen... what do you think those people that clear their schedule and then don't get to ride are going to feel like?
 

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