News Star Wars: Rise of the Resistance Standby Line and Boarding Groups at Disney's Hollywood Studios

flynnibus

flynnibus

Premium Member
mmcclory324 said:
As long as there are no unexpected extended breakdowns
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That's a huge if... and you're taking just DAYS of operational history and acting like everything is in the past.

Expanding and pushing the capacity is the right thing to do... trying to make up this second class level of boarding pass is the WRONG thing to do. It just doesn't work when dealing with customer satisfaction.
 
disneygeek90

disneygeek90

Well-Known Member
mmcclory324 said:
Yes it's a risk but a calculated one. The ride has gotten more reliable every day. This isn't second class level. It's another step in the implementation of getting the ride to run like all their other ones. The customer that gets one these groups should feel great that they still have a chance to ride despite all BGs being sold out.
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Correct, I'd rather have a BG with the potential to ride than get told there's no way I'm riding today.
 
monothingie

monothingie

Nakatomi Plaza Christmas Eve 1988. Never Forget.
Premium Member
flynnibus said:
That's a huge if... and you're taking just DAYS of operational history and acting like everything is in the past.

Expanding and pushing the capacity is the right thing to do... trying to make up this second class level of boarding pass is the WRONG thing to do. It just doesn't work when dealing with customer satisfaction.
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When they flip the switch on the paid FP+, then you'll be a second class guest. Until then it's a smart move for Disney.
This accomplishes the following:
1. Makes sure that people stay in DHS and don't leave for other parks like the MK during the busy Holiday crush.
2. Spend More Money in DHS.
3. Limits the amount of those pesky comp'd park hoppers given out.

Give the guests a false new hope, luckily no Bothans were harmed in delivering this message.

Of course they could always go for a regular Standby line and everyone get's an equal shot.
 
Epcot_Imagineer

Epcot_Imagineer

Well-Known Member
Has anyone ever found out the capacity this bad boy is running at? I'm talking real, not theoretical. Last I had read no one wanted to disclose, but someone on another thread said it was in the ~1000 range. The way people were talking I had assumed 800-900.
 
mikejs78

mikejs78

Well-Known Member
flynnibus said:
That's a huge if... and you're taking just DAYS of operational history and acting like everything is in the past.

Expanding and pushing the capacity is the right thing to do... trying to make up this second class level of boarding pass is the WRONG thing to do. It just doesn't work when dealing with customer satisfaction.
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This is the exact right thing to do. Part of the issue is that if they don't make some boarding groups and have to give out FP+, it wreaks havok in capacity planning for the following days. The alternative is to be conservative and cut it off at the number that they feel confident in (120 right now, it seems).

The backup groups do two things:

1. Allow them to stretch capacity without potentially throwing the ride into operational chaos for days.
2. Give the guests who have a Backup group realistic expectations while still giving them a chance to ride that they wouldn't otherwise have.

I see this as a win-win for everyone, given the circumstances.
 
ToTBellHop

ToTBellHop

Well-Known Member
Epcot_Imagineer said:
Has anyone ever found out the capacity this bad boy is running at? I'm talking real, not theoretical. Last I had read no one wanted to disclose, but someone on another thread said it was in the ~1000 range. The way people were talking I had assumed 800-900.
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Depends on how you analyze it. Do we average downtime in? Then about 800 last week, but downtime is steadily reducing, so closer to 900 yesterday. When it’s having a good stretch, it processes 1200 in an hour.
 
revancho

revancho

Member
Epcot_Imagineer said:
Has anyone ever found out the capacity this bad boy is running at? I'm talking real, not theoretical. Last I had read no one wanted to disclose, but someone on another thread said it was in the ~1000 range. The way people were talking I had assumed 800-900.
Click to expand...
I would love to find more information on this. It's really hard to judge how the ride is performing while Disney continues using these boarding groups because they completely hide the number of people actually getting to ride. On the surface the ride looks like it's doing pretty well, but who knows. To see the boarding groups reaching capacity basically everyday before 8am is a bit suspicious, unless capacity has been fairly limited.

The most seemingly reliable number I've seen was that the ride is currently being operated at about 60% capacity. If we assume the ride is designed to be in the 1800-1900/hour range, then that puts us at ~1000/hour currently.

Another thing to consider is that we're assuming that the boarding group mechanics are consistent from day to day, but Disney could easily be changing the number of people per group. Perhaps they've reduced capacity in the primary groups, while implementing these "backup groups" at night to take some pressure off themselves? Or maybe they are feeling more confident and the ride is getting more consistent.
 
ToTBellHop

ToTBellHop

Well-Known Member
revancho said:
I would love to find more information on this. It's really hard to judge how the ride is performing while Disney continues using these boarding groups because they completely hide the number of people actually getting to ride. On the surface the ride looks like it's doing pretty well, but who knows. To see the boarding groups reaching capacity basically everyday before 8am is a bit suspicious, unless capacity has been fairly limited.

The most seemingly reliable number I've seen was that the ride is currently being operated at about 60% capacity. If we assume the ride is designed to be in the 1800-1900/hour range, then that puts us at ~1000/hour currently.

Another thing to consider is that we're assuming that the boarding group mechanics are consistent from day to day, but Disney could easily be changing the number of people per group. Perhaps they've reduced capacity in the primary groups, while implementing these "backup groups" at night to take some pressure off themselves? Or maybe they are feeling more confident and the ride is getting more consistent.
Click to expand...
I responded earlier in the thread.
 

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