lifeisgoodboy
Well-Known Member
The picture of the aliens really have names. I have book about the backstory of most of the characters in there its called star wars tales from the mos eisley cantina.Okay, I'm going to take this on because I occasionally travel by long distance train and am used to being seated at a booth table in the dining car with strangers. But the way a dining car is managed and operated means it always ends up a fun evening.
I know how to handle social situations like that, and the dining car stewards also know how to handle it and introduce each passenger to get them talking. It's fun, and I have had many memorable meals and conversations with my fellow travelers, who were all strangers before we were seated randomly at the small table as America or Japan or Switzerland rushed by outside the window!
But what we are talking about here is an overpriced high concept bar in a theme park. A scandalously small bar with about a 100 person capacity, in a theme park complex that gets over 25 Million customers per year. There is no current point of reference at any other Disneyland Resort dining facility that is run like this, nor at any other dining facility that is not on a train or cruise ship. It appears that TDA is trying to maximize the tiny capacity of this location by seating strangers with strangers in the half dozen small banquettes that line the walls. And this is not the first account, nor will it be the last, that the Cantina CM's are rude and harried and not very good at setting a hospitable mood with their customers (I'm trying to be kind there).
What's now clearly obvious after repeated reviews like this, plus my own personal observations of the crabby Cantina hostesses on the verge of a nervous breakdown outside the location in June, is that Disneyland management has not trained these Cantina CM's in the fine art of hospitality and people management. You don't just dump a half dozen strangers into a banquette without a word and expect them to enjoy the evening; it's only going to be awkward and uncomfortable unless someone at the table is mercifully good at being personable and outgoing. And gosh-darnit, I can't be everywhere at all times to start the conversation and make the evening sparkle!
If you are going to run this Cantina like a railroad dining car and force Date Nite parties of two to sit with family parties of four and another older party of two, you are going to need to learn the fine art of hospitality. Disneyland's once-vaunted training team, who created an entirely new service standard in the mid 20th century under the famous Van France and others, needs to reach out to Amtrak, if not VIA Rail or Japan Rail or Swiss Rail or British Rail who all operate long distance dining cars seating strangers with strangers.
My easy bet is that Disneyland's training team is too stupid to know they should do that, and the managers in Star Wars Land are too dense to expect their training department to do that for them. And the hourly CM's being led by those Star Wars Land managers are too clueless to know that a dining car steward on the Coast Starlight to Seattle or Swiss Rail to Zurich or Flying Scotsman to Edinburgh is introducing each party of strangers to each other, including a fun fact about each person in the introduction, to get the conversation going and erase any sense of awkwardness. And dining car stewards have been doing this nightly for 150 years.
Seriously, how was this Cantina designed so poorly for a theme park complex that gets 25 Million customers per year? And how is it managed so poorly that grumpy CM's are just dumping random strangers into random banquettes with no sense of style or hospitality or showmanship? It's like the managers of Star Wars Land should be running a swap meet or a gas station instead of a Billion Dollar Land based on Star Wars.
How did they get so bad at this??? What the hell happened to Disneyland??? Who is running this place???
They should do this on the disney railroad at the disney parks.
