Funny, but I don't recall Disney giving away Iced Water 10 years ago. They did sell it though.
Actually 10 years ago, yes, yes they did. Oh, wanna go back 20 years ago? Well, back then they didn't sell it either. But they would gladly give you any sized cup of ice you would ask for, and tell you to go outside and fill it up at a nearby drinking fountain.
And if you went to a Quick Service location and asked for water, you paid for a bottle of it.
No, just like I said, they would tell you that they only had cups of ice, if you wanted that they could get you that and you'd be on your own outside to find a drinking fountain to fill it with.
I don't even remember them having a self serve water faucet inside, where you could get your own water. They did have fountains outside though and you could drink all the water you wanted, they didn't care.
They never have, to my knowledge, but it is common practice at many 3rd party locations like Ghirardelli.
I think it is debatable who is ripping whom off. It seems like it is the freebee seekers that are asking for something that was never promised to them. And then complain about how big the cup is? No, I know who is ripping whom off. And this time it isn't Disney. Like it or not Disney or anyone else that owns a business has a right to ask for payment for something that they provide. It doesn't matter how much money we feel they make, that is no excuse to think that it is OK to insist that they are given things that otherwise they could sell and make money. When someone says that it doesn't cost them anything, how about the loss of the sale of bottled water. It seems like that would add up pretty quickly.
They charge you to use restrooms in restaurants in certain states (Thank goodness Florida isn't one of them), but that doesn't make it right. Water is something that should be provided for free. But that's not the issue here it seems, as you and I both agree that water should be free, what we don't agree on is the payment for a cup. Well, guess what? I emailed them, and The State of Florida has an official response on the matter. "You are not legally required to provide cups of water to any customer free of charge, but it is a recommended business practice." So, no legal obligation, check. But even the state admits it is a good business practice. So, let's move on whether to provide it or not, let's move to THE ENTIRE POINT OF MY POSTING THAT LINE IN THE THREAD: The cup size.
I'm not quite sure you understand how small the cups are that the Main Street Starbucks is using for water. They could hold 6 ounces, and when filled with ice, even less. And they have no lids that fit them. But that's not even the problem for me. The problem is they refused to give a larger cup even though it was like 90 degrees out and I explained that I had a long way to walk to the place on the parade route where my party was standing and I didn't have the extra hands after I got my latte and snacks. But the manager didn't budge, instead he started arguing with me on what the (made up) policy is. This is a service issue. For all I care, give out the small cups to everyone, but do it everywhere, and if a customer actually asks for a bigger cup, for pete's sake, give it to them. Most customers will never ask for the larger cup, and for the ones that do, they'll be thrilled that Disney was good enough to do it, and then they won't go online to a forum and tell everyone how crappy the service was.
This is just another thing that got out of control because Disney tried to be accommodating. I can remember going to WDW in the 90's and I happened to be there on a Florida Local day. I watched groups of people pool their money to buy a soda that they could share. Chances are that at some point someone went to the counter and told them they were out of money and could they please get some Ice Water. They, of course, told their friends, who told their friends, who told their friends... you get the idea. And all of a sudden they are having to have an additional CM just to handle the water flow. And for some unexplainable reason they had water for sale all over the parks and free water fountains all around as well. I wonder why they would do that it if was planned that they were going to give it away to anyone that asked.
This is insane thinking. You would never need the extra CM for that, especially if they were just giving cups of ice. And the water being sold? It's by guest demand that it's everywhere. Apparently the majority of visitors to WDW think the water in Florida tastes weird, so they would much rather have Atlanta water.