tigger1968
Well-Known Member
I work in retail management and also serve as Safety/Security Director for a medium sized fan convention in my city. I can honestly say that the number of "support" animals I see is ridiculous. At least twice a week I have to confront a customer in my store who has brought in a pet. Our pet policy is on display at the door. Rarely they will have a service vest on, and we have a polite conversation and they are welcome to shop. The ones that frustrate me are the customers who immediately shriek "It's a service animal! You can't deny me having it here!" which is usually a good indicator that they are completely lying. However, in our lawsuit happy, social media blasting world we live in, we are told from corporate to not question and allow them to shop. If they admit its really a pet, then we ask that they return the animal to their car before shopping any more.
It's similar in the convention world. Mostly you see emotional support animals, which is, usually, someone's pet. However, in an abundance of caution (legalwise) we instruct our volunteers to get a director to address any issues. We interpret the federal government's guidelines to be that one cannot ask what a person's disability is, and if they claim they have a service animal, it must be accepted as such, you cannot ask for proof. We can only take them at their word. And yes, it's incredibly frustrating.
My guess is that WDW is finding itself in a similar situation more and more. It's sad to see people blatantly abuse something designed to make someone's life easier. I would love to see the rules change to require a stricter registration/licensing policy for service animals.
Case in point, the con chair of my convention was recently contacted by someone wanting to bring their "emotional support kitten" to the convention. Um. No. That's not a thing I'm afraid.
It's similar in the convention world. Mostly you see emotional support animals, which is, usually, someone's pet. However, in an abundance of caution (legalwise) we instruct our volunteers to get a director to address any issues. We interpret the federal government's guidelines to be that one cannot ask what a person's disability is, and if they claim they have a service animal, it must be accepted as such, you cannot ask for proof. We can only take them at their word. And yes, it's incredibly frustrating.
My guess is that WDW is finding itself in a similar situation more and more. It's sad to see people blatantly abuse something designed to make someone's life easier. I would love to see the rules change to require a stricter registration/licensing policy for service animals.
Case in point, the con chair of my convention was recently contacted by someone wanting to bring their "emotional support kitten" to the convention. Um. No. That's not a thing I'm afraid.