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Note to Disney: Don't give up on Segway suit
Mike Thomas
COMMENTARY
November 13, 2007
You would think Grumpy is calling the shots at Disney, forbidding disabled visitors from using Segways at the theme parks.
This has prompted a federal lawsuit, which could turn into a class-action suit on behalf of all disabled Segway users.
Since this makes the Mouse look mean, the story is getting national attention.
Such is the curse of Disney.
I wish there were a sharply defined right or wrong position to jump on here.
I can empathize with a disabled person who wants to stand tall.
But I also am intimately familiar with the scrum of Disney crowds. Trying to get out of the Magic Kingdom after the closing fireworks rivals anything you'll encounter on a New York subway.
Only at Disney there are hordes of waist-high munchkins underfoot.
It's hard enough not tripping over them when you're walking. I can only assume that trying not to run over them while elevated on a Segway would be more problematic, particularly on the monorail ramps or winding sidewalks in Animal Kingdom.
I've ridden a Segway, and they can be temperamental.
There are pictures of President Bush almost doing a face-plant while trying to get up on one. Say what you will about his competence as leader of the free world; the guy is pretty athletic.
Segways may not be Corvairs, but they do have their problems.
Last year, Segway had to recall its scooters because of a glitch that sometimes caused them to unexpectedly apply reverse torque to the wheels, throwing riders off. There also was a 2003 recall because of a software problem that caused accidents.
Disney is rightly concerned.
The company is required by the Americans with Disabilities Act to provide handicapped access.
But what does that mean?
If a disabled person can get around just as well in a wheelchair as on a Segway, does Disney have the right to pick the wheelchair in the interest of guest safety?
One of the people suing Disney says she did not want her children seeing her rely on a wheelchair.
But to go that route means we expand the ADA to accommodate not only people's disabilities but also their feelings about their disabilities.
I feel for that woman, but this is a huge legal leap. But how do you fight it? Does Disney cross-examine a mother of two who has Lou Gehrig's disease?
A good lawsuit is all about sympathetic plaintiffs.
A shopping mall in Illinois agreed to allow Segways after being threatened with a similar lawsuit.
The American Civil Liberties Union filed a lawsuit against a mall in New Mexico on behalf of a Segway user. Settlement negotiations are ongoing, but the plaintiff is allowed to use his Segway in the meantime.
I hope Disney fights this because I think a reluctance to stand up to the ADA threatens to expand the law beyond all scope of reason. But the company will settle.
Who knows what is next.
Now the line between obesity and disabled is blurring, meaning soon you may be able to eat your way into government protection.
I can just see all those gravity-challenged guests at the Magic Kingdom, already a nuisance in their electric carts, graduating to Segways.
And when the inevitable accident occurs, guess whose deep pocket the lawyers will go after?
M-I-C . . .
Mike Thomas can be reached at 407-420-5525 or mthomas@orlandosentinel.com.
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