Security splitting up families / groups at entrances

[TrainsOfDisney]

Everyone who is digging in over 'whats the big deal' are missing the point. It's just bad customer service period to force groups to break up against their will for little to no practical reason. It's heavy handed treatment of someone who is supposed to be YOUR GUEST - for almost no gain.

It's a customer service topic - not a safety topic. And the more strict Disney makes it, the more they risk making it into a security topic.. again for no gain.

I'm confused, once you go through security can't everybody just meet up on the other side ? Our family will just wait until we all get back together.

Flynnibus explained it best. That’s the point.

 

[flynnibus]

This is the exact same at quick service places. Would the whole family stand in line to order? Now you're not required to but most people send people to get a table whilst 1 waits to order. If everyone orders then the queue is huge when in reality it doesn't need to be.

Bag check lines are to check bags and the person with a bag. That takes longer than just checking a person but if one a bag check line there are 4 people and 1 with a bag then security has to check the bag and 4 people which doubles the time taken (if not more) meaning bag check lines move very slowly.

No - because the people without bags don't get checked. It literally just takes the time needed for the security person to LOOK at the person, see no bags, and they keep walking. You know.. the same check the security person did when making sure the person doesn't have any other bags.

The main issue no bag people have is simply taking up space. Yes, if the person didn't exist, it would be even faster... but it's about penny wise, pound foolish when you are chasing that minute amount at the expense of customer service.

It's stupid to create this potential conflict to start with... there just isn't a meaningful return to do so.

The problem is likely too many people crowding what Disney has built into too narrow of security screening stations and people going to the wrong lines.

 

[TrainsOfDisney]

No - because the people without bags don't get checked. It literally just takes the time needed for the security person to LOOK at the person, see no bags, and they keep walking. You know.. the same check the security person did when making sure the person doesn't have any other bags.

The main issue no bag people have is simply taking up space. Yes, if the person didn't exist, it would be even faster... but it's about penny wise, pound foolish when you are chasing that minute amount at the expense of customer service.

It's stupid to create this potential conflict to start with... there just isn't a meaningful return to do so.

The problem is likely too many people crowding what Disney has built into too narrow of security screening stations and people going to the wrong lines.

I also noticed on a crowded Saturday at Epcot, at least 25% of the security tables closed. I feel like they cut tables and are enforcing this policy to keep the lines moving.... I have no way of knowing if that’s true or not.

 

[flynnibus]

There already was a perfect post on this where someone explained why what should have been a quick bag check in the mid-afternoon took longer than it should due to large groups all going through the bag line.
One person waiting with the bag and the other members of the group waiting the other side will speed it up as the next person can get to the table and get the bag ready before the person in front is finished being checked.

That's a people problem more than it is a space problem. It's the same exact problem you see in the airports... people who don't 'get ready' until they are forced to and drag down the entire line. They don't stage themselves, they don't get their stuff organized, etc. The security lines are not this one-body wide 50ft long coral...

 

[TrainsOfDisney]

Except they kind of did the opposite at one point, too. They experimented with a policy where families weren't allowed near the tables until they were all together with their food.

Ya know.... if the highest attended theme park in the world would just open all of their quick service restaurants they may not have that problem.

 

[correcaminos]

You of all people should be sensitive to the idea of being told to do something you don't want to do as being a problem.

Everyone who is digging in over 'whats the big deal' are missing the point. It's just bad customer service period to force groups to break up against their will for little to no practical reason. It's heavy handed treatment of someone who is supposed to be YOUR GUEST - for almost no gain.

It's a customer service topic - not a safety topic. And the more strict Disney makes it, the more they risk making it into a security topic.. again for no gain.

TBH as a regular visitor of about 38 years now I would say that most of the time people whining about things are making a deal out of nothing. Certain posters over and over make huge deals out of things that didn't happen to them too. It's like people like to worry so much.

Disney, and all parks, try to keep people flowing and moving. They try not to do things that anger people. It happens sometimes, but if they suggest something, then they are doing it for a reason.

My 12 yo does not go through a metal detector at the parks. I am happy they don't make him. It does mean he steps aside for a minute though. A normal person should be okay with things like that.

Going through your credit cards! I've never had that happen. They barely look in my bags.

Yeah that was something I really thought was not okay. They have gone from barely looking in bags to being over the top in many cases. I usually go with the flow but that sparked me to speak up.

 

[flynnibus]

Disney, and all parks, try to keep people flowing and moving. They try not to do things that anger people. It happens sometimes, but if they suggest something, then they are doing it for a reason.

Management choices aren't always correct
Often CMs are making wrong choices too

Both are known and consistent in my 40 years of visiting.. which is why it's not unrealistic to question something.

 

[Minthorne]

OK, I am very safety conscious, probably more so then most people. But I have no issue with my daughters roaming around WDW on their own. My oldest went to the parks on her own while my youngest and I went to DS. She just took the bus back to the hotel. Nothing is going to happen to your child going through Disney security.

You never know - a pizza delivery guy might be waiting by the security station...
JK!

 

[correcaminos]

Management choices aren't always correct
Often CMs are making wrong choices too

Both are known and consistent in my 40 years of visiting.. which is why it's not unrealistic to question something.

Question when it is wrong, yes and I never said otherwise (so don't put words where they don't belong to make a point please). Make a mountain out of nothing except something based on an unhealthy amount of paranoia? Nope, not good. Customer service is about treating customers well, not having to cater to every single whim though. Asking to keep things flowing isn't bad, and the average person will agree.

 

[MickeyLuv'r]

And you've been told multiple times they are not going to force you to split up if you don't feel comfortable....
Again you made a mountain out of it.

Um...but couldn't we just as easily say, if you don't wish to read her responses, nobody is forcing you to keep reading and posting?

 

[flynnibus]

Question when it is wrong, yes and I never said otherwise (so don't put words where they don't belong to make a point please)

You said they are doing it for a reason... and therefore should be respected. That infers you must assume it's correct. That's not words in your mouth.. that's literally following what you laid out.

Make a mountain out of nothing except something based on an unhealthy amount of paranoia? Nope, not good. Customer service is about treating customers well, not having to cater to every single whim though. Asking to keep things flowing isn't bad, and the average person will agree.

If you follow my posts you'd see I've repeated said it's about customer service, not safety issues.

It would be like Disney trying to a line nazi insisting everyone must stand exactly in a single file line... It's just gruff for no actual gain that only stands to create conflict with your guests.

Disney should make clear that those without bags can proceed to the other area... and if someone choses to go through the bag line with someone else Disney should respect someone has made that conscious choice. Disney should ensure people are INFORMED - not go challenge them.

It's like self-checkout in the grocery store... if you have a small number of items you CAN use self-checkout... but maybe you don't want to. If you stand in the regular line, yes, you are making the line slower for other people, but you've made that choice for whatever reason. If the grocery store were to try to force you to leave the line because self-checkout is better for everyone ELSE... that's bad customer service.

I guess they just don't teach it anymore...

 

[Queen of the WDW Scene]

Um...but couldn't we just as easily say, if you don't wish to read her responses, nobody is forcing you to keep reading and posting?

Never said anyone was forcing me to read them and never said I didn't want to.

 

[MickeyLuv'r]

That's a people problem more than it is a space problem. It's the same exact problem you see in the airports... people who don't 'get ready' until they are forced to and drag down the entire line. They don't stage themselves, they don't get their stuff organized, etc. The security lines are not this one-body wide 50ft long coral...

I wish WDW would adopt the system Universal uses; just put every bag through a scanner. Disney's method of opening every pouch and poking around is inefficient.

 

[jloucks]

I’ve seen this at both Epcot and studios, security is now forcing guests without bags to use the no-bag line. I have a big problem with this. This morning for example going into Epcot I was forced to separate from my mom... we should be able to wait together if we want, it makes for a calmer entrance for us. I can’t imagine families would like to be separated first thing in the morning.... I also noticed half of the bag check lines were closed so I’m guessing this is to reduce security staffing?

Just to be clear... I was told by security that I had to use the no bag line. There was no option. Obviously I wasn’t gonna argue with them, not worth that to ruin a Disney day, but I really don’t like this.

Aggressive/Nasty Security Member Encounter

I was partly inspired to share this experience I had almost exactly a year ago (March 2018) after reading some other posts about rude cast members or other interactions (especially the Flower and Garden Festival 2004 incident thread). I mean, it was a year ago and I know it might be redundant to...

forums.wdwmagic.com

The above is my story from a while ago.

 

[astros50]

I brought my droid to the park because it was our check out day and I did not trust bell services with it, the first first two times we went were fine it was the last day where they started their security stupidity and the inept guard broke my droid. I should not be having to justify myself to you but whatever.

I don't want to hijack the thread, but I have read about your broken droid a couple of times.

What is the "droid" that you are talking about? A phone? Sorry for my ignorance.

 

[Jedi Stitch]

I guess now I can count myself lucky. My daughter wont go anywhere with out her backpack/purse as a teen. My wife wont travel with out a decent sized purse for her, and I get stuck with a backpack stuffed with the family necessities. We are good, we have baggage each.

 

[TrainsOfDisney]

Aggressive/Nasty Security Member Encounter

I was partly inspired to share this experience I had almost exactly a year ago (March 2018) after reading some other posts about rude cast members or other interactions (especially the Flower and Garden Festival 2004 incident thread). I mean, it was a year ago and I know it might be redundant to...

forums.wdwmagic.com

The above is my story from a while ago.

But at the next park you would get yelled at for trying to go around the metal detectors. The whole process needs to be consistent and there needs to be signage explaining the process.

 

[jaklgreen]

You of all people should be sensitive to the idea of being told to do something you don't want to do as being a problem.

Everyone who is digging in over 'whats the big deal' are missing the point. It's just bad customer service period to force groups to break up against their will for little to no practical reason. It's heavy handed treatment of someone who is supposed to be YOUR GUEST - for almost no gain.

It's a customer service topic - not a safety topic. And the more strict Disney makes it, the more they risk making it into a security topic.. again for no gain.

I agree that if someone truly needs to stay with their group then that should not be an issue and that security should just let it be. I don't see why 2 grown ups, with no mental/physical issues, HAVE to go through the bag check together. I agree that they can handle things better and probably came off as heavy handed. I can see why they are doing this now, as evident by another poster's story. I am sure that it makes the lines move faster. I can also see this as a solution to the complaints of people who think that the security lines take to long. But they are dealing with the typical guests that leave their brain at home. If, after telling a group to split up, the group does not want to, they should let it go. It's a cluster mess anyway going through security, arguing with the security guard over a minor thing is not worth it. If I was OP, I would express my concerns with guest services.

 

[TrainsOfDisney]

I don't see why 2 grown ups, with no mental/physical issues, HAVE to go through the bag check together.

We don’t. I never said it was necessary, just seemed odd that Disney would force guests to split up.

It's a cluster mess anyway going through security, arguing with the security guard over a minor thing is not worth it. If I was OP, I would express my concerns with guest services.

I agree... I wasn’t going to argue with either.

What makes you think I didn’t bring it up to guest relations?

 

[correcaminos]

You said they are doing it for a reason... and therefore should be respected. That infers you must assume it's correct. That's not words in your mouth.. that's literally following what you laid out.



If you follow my posts you'd see I've repeated said it's about customer service, not safety issues.

It would be like Disney trying to a line nazi insisting everyone must stand exactly in a single file line... It's just gruff for no actual gain that only stands to create conflict with your guests.

Disney should make clear that those without bags can proceed to the other area... and if someone choses to go through the bag line with someone else Disney should respect someone has made that conscious choice. Disney should ensure people are INFORMED - not go challenge them.

It's like self-checkout in the grocery store... if you have a small number of items you CAN use self-checkout... but maybe you don't want to. If you stand in the regular line, yes, you are making the line slower for other people, but you've made that choice for whatever reason. If the grocery store were to try to force you to leave the line because self-checkout is better for everyone ELSE... that's bad customer service.

I guess they just don't teach it anymore...

I'm not following any one person's posts. Forgive me but I don't have time to find all of your personal thoughts on this. I merely quoted you because well, you quoted me. Kinda wish I hadn't as this argument is tedious and I'm not here to argue.

Nazi is a strong word to use here. But look at the US. As a whole things are, well, single file.....

Many are getting worked up over little things. Disney says bagless go there. If you can send one through and meet at the end. No biggie. Why people choose to get worked up or things like this baffle me. My 12 yo has never been forced out of my sight line. He doesn't have to stay immediately in front of me if he does not have to go through the metal detector and I don't. He also does not have to go through bagless if I have a bag.

Much ado about nothing.