Rude guests (rant sorry)

Tk0021

Active Member
I don't think the issue ahs much to do with Disney and their customer service. I have been to Disney every year for the last 18 years nad have always found Disney employees to be exceptional. I think the problem is the general public, people just have the yeah for me screw you syndrome, and don't care to practice common courtesy.

I agree about your point on people's feeling of entitlement. It certainly is not a bad thing that WDW has great customer service. I just think they both play a roll in the issue and let's face it, some people are just jerks.
 
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ninjaprincesst

Well-Known Member
There is no reason to be rude to anyone who is just trying to enjoy their vacation and being mindful of others. I applaud that your Dad goes slow on his ECV. Most people that I have seen are going like they are on the autobahn. I can say that there is a level of frustration with being behind a group of people that are going very slow and are all spread out(not saying you do this). We travel as a family of 4 and usually walk 2X2 so as to not take up most of the walkway. I think a lot of ECV frustration comes with being stuck behind one when the whole party is walking side by side and not letting others pass. Just the fact that they take up so much space and do not seem to move at walking speed creates a bit of a bottle neck at times. Although the same can be said with any group. It's just easier to blame the ECV user. I think my biggest pet peeve from other guests these last few years is that everyone is too self absorbed and are either oblivious or just don't give a crap about the others around them. They will take up the whole walkway or just stop dead in their tracks, or just start walking without looking if anyone is coming. If everyone drove the way people walk at WDW we would all be dead.
Sadly my mom, daughter and I cover the same ground about 10 times because we a constantly circling back to him and since we are a group of four we try to not spread out because I agree it is frustrating, but not as frustrating as it is to be disabled. I think people in general are just ruder these days.
 

jaklgreen

Well-Known Member
Sadly my mom, daughter and I cover the same ground about 10 times because we a constantly circling back to him and since we are a group of four we try to not spread out because I agree it is frustrating, but not as frustrating as it is to be disabled. I think people in general are just ruder these days.

People are definitely much much ruder now. But WDW is so much more busier at all times of the year now. Couple that with how crazy expensive it is, people just get so frustrated at the little things.
 

ford91exploder

Resident Curmudgeon
That's a situation that I put on Disney, not your dad. Bus boarding is consistently the time I see people openly angry at ECV users, and it's just an awkward situation for everyone. Every single trip, I've been in this scenario: standing in a massive line for 20-30 minutes in the hot sun, waiting for a bus; it arrives, everyone cheers, and an ECV rider or two inevitably zoom up. They're loaded first, everyone watches them walk off of the ECV, their family boards, and now the bus is already half-full, with a huge angry crowd waiting and watching. It's awkward for the disabled people, it's infuriating for the frustrated crowd; I wish they'd figure out a better way to handle the situation.

Simple strategy, Board in arrival order not ECV first and do the airline thing ONE family member is allowed to board with a mobility impaired person. Fair to the ECV user and fair to those waiting in line.
 

jaklgreen

Well-Known Member
Simple strategy, Board in arrival order not ECV first and do the airline thing ONE family member is allowed to board with a mobility impaired person. Fair to the ECV user and fair to those waiting in line.

They have to board the ECV first when there is room to move without other on the bus. And if they waited in the line, I think they would have a bit of a backup of ECV users waiting for the bus. That is why they load them immediately. I can see why they do it. Does not make it any less frustrating for those who waited in line.I do think that the ECV users should stay seated on their ECV to save a seat space for others.
 

ford91exploder

Resident Curmudgeon
They have to board the ECV first when there is room to move without other on the bus. And if they waited in the line, I think they would have a bit of a backup of ECV users waiting for the bus. That is why they load them immediately. I can see why they do it. Does not make it any less frustrating for those who waited in line.I do think that the ECV users should stay seated on their ECV to save a seat space for others.

You can STOP boarding and request people take their seats when an ECV needs to be loaded. If you have a ECV backup at any stop perhaps a ECV only transport should be provided, One reason last few visits I've rented a car is half full bus and a couple ECV's at our stop ECV's get on then the whole extended family for both ECV guests gets on as well now bus is 'Full' and now you are waiting in line 45 minutes to an hour at the end of the day for a bus back to resort.

Yes I feel bad for ECV users DFIL has COPD and needs an ECV at WDW, That said neither me or DFIL feel that an ECV should be an automatic 'front of line' pass. We rent a SUV and DW and I load ECV in back for DFIL.

For the monorail a different calculus applies but the monorail CM's handle wheelchairs and ECV's much more efficiently than the bus because they have more control over the environment.
 

Goofyernmost

Well-Known Member
They have to board the ECV first when there is room to move without other on the bus. And if they waited in the line, I think they would have a bit of a backup of ECV users waiting for the bus. That is why they load them immediately. I can see why they do it. Does not make it any less frustrating for those who waited in line.I do think that the ECV users should stay seated on their ECV to save a seat space for others.
It is a safety factor. There is no way to secure a ECV rider on the ECV in the event of an emergency stop or accident. The nature of an ECV is such that the rider has at least some degree of mobility and therefore can get off and sit in a more secure spot. Wheelchairs do allow for people sitting in them to be safely secured along with the chair, but, that is not so with ECV. So, getting out of their seats is a method to insure that they remain an ECV user and not have to be in a wheelchair because of a more serious problem.

You want frustrating... try being unable to be mobile like the rest of the scowling public standing there judging them and mumbling about them scamming the system. But, hey, we are a kind and christian nation so I'm sure that doesn't happen.
 

LuvtheGoof

DVC Guru
Premium Member
It is a safety factor. There is no way to secure a ECV rider on the ECV in the event of an emergency stop or accident. The nature of an ECV is such that the rider has at least some degree of mobility and therefore can get off and sit in a more secure spot. Wheelchairs do allow for people sitting in them to be safely secured along with the chair, but, that is not so with ECV. So, getting out of their seats is a method to insure that they remain an ECV user and not have to be in a wheelchair because of a more serious problem.

You want frustrating... try being unable to be mobile like the rest of the scowling public standing there judging them and mumbling about them scamming the system. But, hey, we are a kind and christian nation so I'm sure that doesn't happen.
Actually, they have seat belts for the ECV rider staying on the ECV if they don't want to transfer.
 

Goofyernmost

Well-Known Member
Actually, they have seat belts for the ECV rider staying on the ECV if they don't want to transfer.
They cannot be connected to the vehicle itself, that is for the rider while riding only. ECV's have a tendency to be very top heavy and can easily tip-over if evasive action is required. All a seat belt would do for a person on a ECV in that event would be to trap him/her under the ECV. the restraints must be connected to the bus itself and there is no effective way for that to work with an ECV. Even if the law didn't require that action, you can bet that their insurance underwriters will and if Disney is self insured they will not risk anything that careless either.
 

LuvtheGoof

DVC Guru
Premium Member
They cannot be connected to the vehicle itself, that is for the rider while riding only. ECV's have a tendency to be very top heavy and can easily tip-over if evasive action is required. All a seat belt would do for a person on a ECV in that event would be to trap him/her under the ECV. the restraints must be connected to the bus itself and there is no effective way for that to work with an ECV. Even if the law didn't require that action, you can bet that their insurance underwriters will and if Disney is self insured they will not risk anything that careless either.
Yes, they are attached to the bus. We see it used all the time.
 

jaklgreen

Well-Known Member
No one is secure on a bus. There are no seat belts for the other riders. I don't think its any more dangerous then if a child is standing next to the ECV and there is an accident. Besides, don't they strap the ECV/wheelchair in? Some people stay in their ECV and others get up. I have seen both many times. I have been on a very full bus and have sat down on an empty ECV(with their permission) just to make a bit more room.
 

PrincessRachelT

Active Member
A few months ago we were staying at Kidani Lodge and taking the bus to Epcot. My husband was still driving down from home so it was just my mom, me, and my then three month old son. Since he was so little, he was asleep in his carrier so my mom folded up the stroller and I had his carrier half on my lap and half poking out into what I guess you can call the isle. The whole ride these two heavy set people are talking about how rude it is to bring a baby on the bus incase they wake up and annoy people. (This is Disney world. Get real people. And he was 100% asleep.) Well, we get off, I reconnect the stroller and carried and we head to the gate. All is normal. My mom gets into one line, I get into a different one. I joke that my line will go faster. We laugh. All of a sudden, the man from the bus gets right in front of me in line so I say "excuse me, but the line is behind me." His reply? "Your with that old lady. Go over there." When I said the same thing as before, he just started cussing at me. I feel like sometimes people just look for reasons to be rude.
 

ninjaprincesst

Well-Known Member
Simple strategy, Board in arrival order not ECV first and do the airline thing ONE family member is allowed to board with a mobility impaired person. Fair to the ECV user and fair to those waiting in line.
That would be impossible for the ECV user to board a full bus it's hard enough getting those things on an empty bus, and since the ECV line up in a separate place it's kind of hard to determine who was there first, and you have to have an empty seat for the disabled person to sit down once they are off the scooter, anyone who was sitting in the place where the scooter goes would have to stand up, that just screams mayhem and a lot more tempers flaring than there already are, and 1 family member? So if a single parent is there with their kids and requires ecv or wheelchair (had a mom and kids we saw every morning last year) your going to separate parent from their children. I sure Disney put a lot of thought into the current system and with it lightly, yes I agree they need better enforcement on the number of family members able to board with the ECV it is supposed to be six but I see huge groups of 12 or more all the time and rarely does the driver separate them. And as a side note airlines almost never adhere to the 1 family member. Every time when my daughter and I get my Dad situation for boarding and me and my daughter start to head off to our spot in the boarding line the agent will call us back and board us with my parents.
 

ford91exploder

Resident Curmudgeon
That would be impossible for the ECV user to board a full bus it's hard enough getting those things on an empty bus, and since the ECV line up in a separate place it's kind of hard to determine who was there first, and you have to have an empty seat for the disabled person to sit down once they are off the scooter, anyone who was sitting in the place where the scooter goes would have to stand up, that just screams mayhem and a lot more tempers flaring than there already are, and 1 family member? So if a single parent is there with their kids and requires ecv or wheelchair (had a mom and kids we saw every morning last year) your going to separate parent from their children. I sure Disney put a lot of thought into the current system and with it lightly, yes I agree they need better enforcement on the number of family members able to board with the ECV it is supposed to be six but I see huge groups of 12 or more all the time and rarely does the driver separate them. And as a side note airlines almost never adhere to the 1 family member. Every time when my daughter and I get my Dad situation for boarding and me and my daughter start to head off to our spot in the boarding line the agent will call us back and board us with my parents.

If the bus is full the ECV user gets to wait for the NEXT bus just like the rest of us.
 

ninjaprincesst

Well-Known Member
If the bus is full the ECV user gets to wait for the NEXT bus just like the rest of us.[/QUOTE
You have serious issues do you think people choose to be handicapped? I can guarantee you every handicapped person in this world would gladly wait in line to not have their handicap, and your logic, the handicapped person would literally sit there for hours while people in the regular line pour on bus, after bus, I hope you nor your family never have to deal with a disability, I think waiting a few minutes for a disabaled person is not asking much of anyone, I would be ashamed to be so selfish.
 

Goofyernmost

Well-Known Member
Yes, they are attached to the bus. We see it used all the time.
OK, it is possible that something else has been invented since I last dealt with it (6 years ago), but, since there is nothing of a containing nature to secure the machines with, unless they have invented something new they are subjecting the person to a very bad day if they are using the original systems to secure both the rider and the ECV. I will assume that you have seen something new that I am unaware of, thanks for the information. However, they also cannot force a person to stay on the ECV since they do have some mobility anymore then they can force someone to use a seat-belt even with a wheelchair. If the passenger is willing to assume responsibility then, to some degree, it lessens Disney's responsibility. However, you can bet that if something happens... Disney will be fighting it in court and some lawyer will have his vision impaired by the dollar signs in his eyes.

If you see it used all the time one of two things have happened. First there is something new and the person involved decided to stay on the ECV or second, the driver is a person that really doesn't care about the safety of his passengers and has ignored the major safety hazard to avoid having an angry passenger. No telling how angry that passenger will be if they do get hurt.
If the bus is full the ECV user gets to wait for the NEXT bus just like the rest of us.
Now you're just trolling aren't you!
 

LuvtheGoof

DVC Guru
Premium Member
OK, it is possible that something else has been invented since I last dealt with it (6 years ago), but, since there is nothing of a containing nature to secure the machines with, unless they have invented something new they are subjecting the person to a very bad day if they are using the original systems to secure both the rider and the ECV. I will assume that you have seen something new that I am unaware of, thanks for the information. However, they also cannot force a person to stay on the ECV since they do have some mobility anymore then they can force someone to use a seat-belt even with a wheelchair. If the passenger is willing to assume responsibility then, to some degree, it lessens Disney's responsibility. However, you can bet that if something happens... Disney will be fighting it in court and some lawyer will have his vision impaired by the dollar signs in his eyes.

If you see it used all the time one of two things have happened. First there is something new and the person involved decided to stay on the ECV or second, the driver is a person that really doesn't care about the safety of his passengers and has ignored the major safety hazard to avoid having an angry passenger. No telling how angry that passenger will be if they do get hurt.

Now you're just trolling aren't you!
I'm certainly not trolling. The buses have strong metal hooks at both the front and the rear of the ECV to secure it. It is locked into place, and cannot move while the bus is on motion. They never force a person to stay on the ECV, even if they know the bus will get completely full. I've never seen them even ask someone. They always ask them to take a seat, and the rider will state that they don't wish to transfer. A long seat belt then goes completely around the person. While it's not foolproof, since there aren't any seat belts on the regular seats, it's still more secure than the person simply sitting on the ECV with no restraint.

I know all of this because my wife, with 3 herniated disks and 2 knee replacements in her future, has to have an ECV in order to enjoy the parks at all. If she walks, she is good for about an hour, and then she is done for the day. Not just with the parks, but has to stay in bed the rest of that day. For the longest time, she refused to get one, but now realizes that we can both enjoy the parks a lot longer if she has one. She would absolutely NOT have to have one if she didn't need it - and no she isn't overweight at all. To see her on it, you would think nothing is wrong, until you see the grimaces and the limp as she transfers and has to walk to get onto an attraction.
 

Goofyernmost

Well-Known Member
I'm certainly not trolling. The buses have strong metal hooks at both the front and the rear of the ECV to secure it. It is locked into place, and cannot move while the bus is on motion. They never force a person to stay on the ECV, even if they know the bus will get completely full. I've never seen them even ask someone. They always ask them to take a seat, and the rider will state that they don't wish to transfer. A long seat belt then goes completely around the person. While it's not foolproof, since there aren't any seat belts on the regular seats, it's still more secure than the person simply sitting on the ECV with no restraint.

I know all of this because my wife, with 3 herniated disks and 2 knee replacements in her future, has to have an ECV in order to enjoy the parks at all. If she walks, she is good for about an hour, and then she is done for the day. Not just with the parks, but has to stay in bed the rest of that day. For the longest time, she refused to get one, but now realizes that we can both enjoy the parks a lot longer if she has one. She would absolutely NOT have to have one if she didn't need it - and no she isn't overweight at all. To see her on it, you would think nothing is wrong, until you see the grimaces and the limp as she transfers and has to walk to get onto an attraction.
You are preaching to the choir. I am a strong supporter of people being able to use ECV's. The degree of safety is what is called into question here as it relates to the person on the ECV. They have always had restraints to hold the ECV in place, nothing new there, however, perched on top of an ECV throws off a humans center of balance and a loose fitting belt that maintained no solid anchor for the person to leverage against is like a yo-yo dangling at the end of an extended string. If the yo-yo is fastened and in the hand it is stable, extended out with no other support it has unlimited movement. It just plain is not safe. I don't see any company thinking that they aren't exposing themselves to major litigation by allowing people to automatically sit on an elevated seat with no solid sided or ability to maintain balance. Once they have let the person decide they have lessened their liability to some degree. I am also defending their right to get off the ECV and sit on a seat... something that others were complaining about. Read my other post completely and I think you will see what my stand on the situation is. People that feel it necessary to bad mouth the people that require assistance deserve to be dependent themselves. That tune would be completely different after that. My point is not to eliminate ECV's it is to encourage people that do need them to not stay on them when traveling on a bus. Get off the damn thing and sit in a seat where you can have some stability in travel. Restraints or no restraints, I have seen those things tip over in a quick turn or evasive action. Don't stay on them when in motion.
 

Ldno

Well-Known Member
Hearing my significant other complain about it breaks me heart. I was there a month ago when the monorail was seating on party per section. When the CM guided her to board last night, another guest was there with her friend, she flipped and cussed her out by saying she couldn’t be in the same section that she would had to find another one, well she got a hold of a CM and the CM told the rude guest that he told her she needed to board there, my GF told him it was fine and she could wait for the other one but the CM was like it was fine. The whole ride she was cussing in front of my step daughter talking about how it was BS and threw a big fit. After she got out my GF waived another CM and the CM had a talk with her because she really crossed the line not regarding her warnings about how she talked in front of her daughter And was berating her touting she was an Annual Passholder and she could do what she wants.

I’m just curious how the rude guest got to magic kingdom in the first place since I’m sure she would had to share the ride with someone else prior.

I mean closest thing that happened to me was in a queue for astro orbiters when my daughter was just a feet away from me and some guy in front of me got irritated at her(she was not doing anything wrong other than holding her elsa plush) and yelled “6ft please” I told him to calm down And that she’s barely 4 and does not understand social distancing and that if anything it was him because I was in my spot. I try to be an innocent bystander but seriously this pandemic brings out the worst out of people.
 

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